RoboHelp

I recently upgraded from having separate RoboHelp and FrameMaker products (2017 version) to the TCS suite (2019 version). I've been able to use FrameMaker 2019 no problem, but when I attempted to import my document from RoboHelp, I can no longer see a FrameMaker import option. The only options available in the Import menu are Word and Captivate. I've looked up the import instructions for importing a FrameMaker document and they are the same for RH 2019 as they have been. Does this mean my RoboHelp install is defective? Below is a screenshot of my File menu with the import options.

Hi,We have a scenario where we have a Windows server on which we have the help hosted on Apache Tomcat web server. This Windows machine is a dedicated help hosting server. Technical publications team can generate the help output manually and copy and paste the output folder to the help hosting server by doing a remote desktop connection. This however is error-prone and not the best way.Can someone throw some light on how the Publishing options FTP and/or HTTP would work?

I am generating a Responsive HTML5 output and publishing it to a File System/shared folder on a Windows server.Can I do that the same on a Linux machine? Would RoboHelp be able to connect to a FS/shared folder on a Linux server?Has anyone tried it?

Hi All,I have been maintaining an RH10 HTML project for several years. I have compiled it many times to update content and it has worked well when opened from the web application it documents. Recently, however, when we replace the help files with the files from my latest compile, then open help from the application, the Contents, Index, and Search tabs have no content. The tabs appear, but the area below them is blank rather than filled with Contents or Index entries or the Search field.  I notice that there is a spinner in the upper left corner of the help window, which suggests that help is trying to render Contents, Index, and Search content, but can't for some reason. When we replace the latest compiled files with an older version of these same files, the Contents, Index, and Search content renders correctly, so the issue seems to be with the compiled files themselves, not with the application (which is in active development at the moment) nor with the configuration of the se

Newbie TW here. I'm currently working on a HTML5 Online Help project where two main help systems share the same context sensitive help topics. The problem is I can only link the CSH topics to one main help. Removing the "Click here to see this page in full context" link located on the top right portion of the CSH window solves this problem. I would like to ask the experts here for help in locating which file to modify in order to remove the link. I'm using Robohelp 2017, btw.Thanks in advance for your help.

HelloIn robohelp 2019, I Create a project and set language to Arabic:Add a Arabic Topic and then set CHM language to Arabic:often I can generate chm file without get any message:rarely I generate chm file, but chm haven't readable text:How can I generate Arabic or Farsi CHM file without error with readable alphabets?Thanks.

Good afternoon, I'm authoring a help project using Indigo Layout in RoboHelp 2017, all is well but I have this one functionality that needs to utilize the contents of 1 book inside my TOC. For example, I made a container in my homepage that's labeled as "Downloadable Forms", then in my TOC,  I added a book with the same name and added the baggage files/topics that contains any downloadable forms. Now since RoboHelp fetches all data from xml's through javascript and lists them all as tiles inside the homepage, is there a way for me to fetch and list the data from that particular book and not the entire TOC and put them inside my container?

Hi,What is the easiest way to increase the width of the white content pane in the Indigo layout? To me it looks a bit narrow:Thanks

RH 2017 (13.02.334)So, I've received this error in the past but for different files, usually with .fpj files (and I have script from helpessentials.com that fixes that). However, today it's happening with rhsharedresource.apj. One of the things that we've been doing is applying a new style sheet (.css file) to all our projects and that we have stored up in a SharedResources folder on a mapped network drive, and I think something got messed up somewhere.If I click OK and then access the Resource Manager, nothing is linked anymore:Any ideas on how to resolve this error so that things are now linked properly? I've tested the code of the .apj inside an xml validator and it's fine.

Hi all, first time poster. I had a question about the Indigo Screen Layout. I have noticed on long named Book Titles or Topic Titles, that the text ends shorts and displays (...). I've looked through the theme-1.css and layout.css, but haven't had any luck making the title text wrap and display everything. I've also changed the number of TOC tiles in a row in the Layout Customizations, but I'd like to keep it at 4-5 to display.I am using RoboHelp 2017 and have the recent updates. Any suggestions or advice on how to possibly make the titles wrap for both topics and books on the Indigo Screen Layout Homepage would be greatly appreciated.Here are some example screenshots of what I'm referring to:Thanks,Paul

I can't find this in the Robo doc. I have a blue icon that I move over to the TOC tree in the Printed Doc dialog. It turns gray. RoboHelp no longer recognizes it. If blue means indexed or in the contents, does gray mean dead? Why? How can I get Robo to use this? The other entries are used in the same places but aren't gray.

I'm creating an HTML5 help system for software that communicates with multiple products. I'd like to reuse topics as much as possible. Each topic is 80% the same with only slightly different text/screen shots. Is there as way to have a single topic listed multiple times in a TOC and control the content in each instance separately?For example:TOC    Product A        Topic A (only showing content for product A)        Topic B (only showing content for product A)    Product B        Topic A (only showing content for product B)        Topic B (only showing content for product B)These are the solutions I've thought might be possible:Conditional text allows me to restrict the content shown in the output, but will not allow me to restrict the content based on where it is in the TOC.Snippets would allow me to reuse the content

I would like to add an option to a page in Robohelp that the users can give their thumbs up or down if the topic was helpful.  Is there a way to do that?

Thank you so much for your tour, Peter. It provides a really useful overview of the changes in RH2019. (One could wish the official content was as thorough. )RoboHelp Tour I do have one question. Is Robohelp Classic the same as RH2017, or is it RH2017 plus some changes? I assume the former, but just hoping to confirm.

Is there a way to create a help on top option that when a user clicks on the help item it pops up and floats over the screen of the system so that they could see the help steps and also be able to enter the items in a system? 

I have a merged project (currently 25 projects merged, approx. 1000 topics) using RoboHelp 15 Responsive HTML 5 Layout, MSIE 11, Windows 7 ENT. So, the RH 15  documentation (page 141 <171> ) says: Does generating or publishing the master project update the child projects? No. To update a child project in the merged Help system, generate the child project. In WebHelp projects, also publish the child projects to the correct folder. HOWEVER, I’ve noticed that publishing the master/parent also publishes any updates to child projects. Should I be concerned? Is publishing updates from either the parent or the child preferable? Wouldn’t publishing updates to the child by publishing the master/parent provide a better and less error-prone merge? Reading the posts from the multiscreen discussion I’m not sure everyone is on the same page... Here’s a regular scenario for my co-workers: a new child project is created and merged to an existing merged Help, so the existing parent must be p

How do I include Baggage Files in the online help output? Does it have to be included in a topic?Thanks,MDawn

Search of keywords did not work for Russian upgraded from ROBO HELP 2015 using ROBO HELP 2019

RoboHelp 2015 V12.0.4.460I have two questions on Baggage Files.1. Is there a limit to the number of Baggage Files I can add to a project?2. Is there a way to batch upload multiple Baggage Files?Thanks,MDawn

Hi Peter, Willam van Weelden​, Captiv8r​, or anyone who would have suggestion to this complex scenario:We are working on a PoC where the product is installed on server A and the help is hosted on server B. Product calls the help via an URL:https://ipaddress_server_B/help1.0/index.htm.Server B has MS IIS configured that hosts the Responsive HTML5 help output.The complex scenario is that for v1.0, we have a set of users who will see all content and a set of users who will not see all the content.So when both the set of users access: https://ipaddress_server_B/help1.0/index.htm how can we ensure that they see what they are authorized to see?We have only one output and one URL that the users will access. By applying conditional text we can either hide or show the content in the entire output, but is it possible to filter by using tags in the URL? For example, I can apply tag1 and tag2 to different parts of the content. In that case, can we pull the relevant content by filtering in the URL.

Converting projects from Robohelp 10 to 2017. Discovered using this type of URL eg: X:/helpfolder/startpage.htm#path/target_topic_1.htm (reference to this info http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm )  does not work properly in IE 11 but does in Google Chrome.In IE 11, the full topic page displays with the Show link - but without the TOC/Search panes.  The Show link returns the default home page along with the TOC/Search pane - not the topic page.Any help out there would be appreciated.

Hello,I am currently trying out RoboHelp 2017's automation capabilies via rhcl.exeWe use a heavily customized version of the Indigo layout for our online help. Generating the help manually via RoboHelp works great, all additionally used JS files in the template as well as the usersettings.js are properly added to the output. However, when I try the same thing via rhctl, all JS files (including usersettings.js) are missing.At first, I figured it has something to do with our customizations to the Indigo layout, so I tried the same thing with the original RoboHelp 2017 Indigo layout.However, the same problem persists: The "<output folder>/template/Indigo/usersettings.js" file is missing in the help output generated via command line, but it is properly added when I generate the same project with the same template manually from RoboHelp.The missing usersettings.js file has the following effect:* Search does not work - I can enter something in the search field, but clicking enter just

Hi,We have an help output where we have a customized header image that we have added. That works fine.However, when we add title bar text in the responsive html5 output properties window under Output tab, the title bar text shows up in the header as well as the browser title.The text that shows up in the header overlaps the header image that I have. So, I want to hide that however, I just want it to appear in the browser title, which is fine.How can I achieve this?

Hi,I'm a current user of RH 11.  I've downloaded the 2017 version as a trial to test new features, and have been using it without issue for 14 days.I was testing the Indigo layout and had some issue with the Index entries not aligning properly. I researched the problem and saw that Update 2 fixes this same issue.  I updated my trial version.Now, I'm having issues with ALL my tested layouts (Indigo, Azure Blue, Charcoal).  Nothing displays in the content pane when I click a TOC entry!  It's blank.  The TOC, Index and Filters work as expected.  I've tried to create a new layout (with new name) and it's the same issue.  And when I select a screen layout (any of the three above) to just preview - I get an error:This happens with any layout.  I have 14 days left of a trial I can't use. Has anyone had this problem?

My team and I are running into a situation where Responsive HTML5 outputs take anywhere from 5 to 45 minutes to generate.Publishing the output takes less than a minute, but the generation times are killing us.Does the size (qty of topics/files) of the project have any bearing on this?Is there anything that can be done to reduce the generation time?Here are some details:Source files are stored in SharePoint using RoboHelp version control.Opening the project downloads the files to a directory on my local (C:) drive.Generated output is sent to the !SSL!\Responsive_HTML5 folder on the local drive.Typical setup:RoboHelp 2015 (Version 12.02.384)Windows 10Intel Core i5-6300U @ 2.40GHz16 GB RAM512 GB SSD