RoboHelp

I've been hoping for some bug fixes and new features for a long time. Are they still working on this or have they given up?

RoboHelp 2017Version: 13.0.2.334Our RoboHelp online help is currently not in a secure session. We have some proprietary information on our online help and would like to make it so it all hides behind a secure login session. If someone is not logged in, they should not be able to access the online help. Currently, all someone has to do is to have the link and they will be able to access everything.I have been told by our web developers that RoboHelp is only an HTML Authoring tool and we are unable to create a secure session. I've been told that we will need to find another solution to develop our online help. We have sunk several years into using RoboHelp and would like to continue using it. I'm sure we are not the only company to have run into an issue like this. If you have made your online help secure, please help by explaining how you did it. Any answers would be greatly appreciated.

Hi,When we apply tags to content that we want to dynamically filter, do we apply it on the ToC or in the project manager or both?Should the structure in the project manager be the same as the one in the ToC?

My first question is about linking from the Master project to the child projects in Robohelp 2017:I've merged 3 projects into 1 project. In the welcome page of the master project, I try to add links to the starting page of each project, but I don't get the link to work. I did Insert hyperlink > Link to and then selected File. I then get the message that an external link will be created, and indeed the link doesn't work. How can I create an internal link?My second question is about filtering. Is there a way to exclude child projects from the search results?

In a Chrome browser (Version 60.0.3112.113 Official Build 64-bit) DHTML and back and forward buttons don't work. They do work in IE. I'm using RoboHelp 2017 WebHelp. DHTML effect is Elastic. Back button action OnClick is: top.frames[1].frames[1].history.go(-1); Forward button OnClick is: top.frames[1].frames[1].history.go(+1);Is there a solution to allow DHTML elastic and Back/Forward buttons to work in Chrome?Regards,Helen

I'm using RoboHelp 2017 with FrameMaker 2017. The RoboHelp project I'm working on is a linked document from FrameMaker. I'm updating the online help files with the latest changes and my images in the document do not show up in RoboHelp. The images are EPS files and in the past they converted to JPEG and there was no issue with images showing up. However, today all the images are missing in the online help. The Image says it's a JPEG but does not show up. I also have checked the "Use Distiller to Generate Image" box in the Conversion Settings. Does anybody know what's going on here? I'd really like some help.

When I attempt to generate a responsive design in RoboHelp 11, I am able to properly view the result in Internet Explorer and Google Chrome. However, when viewing the result in Edge, the TOC does not display, not all buttons that appear can be selected, and the header displays as one bar instead of two separate (as it does in Chrome and Internet Explorer).

I'm using quotation marks with a search string to get the best results for searching for content in a large project. (I'm using RH 2015)When the search results include a list of multiple hits in a single topic, is there an option that allows the user to then go to next? (Similar to using Find in Adobe Acrobat, where you can click Next and run through the list of hits.)I've searched on Google and on the Adobe Support site and have not seen this specific issue discussed.

Somehow my .xpj file is gone so I cannot edit my project.  Can I recover this

Hello,I'm interested in using the Indigo layout in RH2017 for a new online Help Centre. I am using an EVAL version of RH2017 with the latest update on a test PC (downloaded yesterday).The layout looks good and it can be modified quite a bit, but it will take a bit of learning to understand it well enough before I decide to use it. However, it does seem to have issues even with using the latest update. But it may be down to my understanding.I've noticed a couple of things so far (both happen in the out of the box Indigo and my own modified Indigo).1. The 'Welcome to our Help Center title and What can we do to help you sub title is missing. They just dont appear at all. I have checked the Project Settings screen - Advanced button and the Labels tab (as I read on another discussion that this is where the words can be changed) and those options are not in the list at all. Perhaps this points to the problem, I don't know.This is the relevant HTML for the homepage, so the "@KEY_LNG.Welcome_h

We currently have 2 authoring tools, one of which is RoboHelp HTML 2017. We create CHM files with both tools and most links open in a new window (Internet Explorer browswer). The CHM files created with RoboHelp look fine when links are opened in a new window. In the other tool, most of the formatting set in the stylesheet is gone in the new window.Does RoboHelp somehow embed the stylesheet in the CHM so that it remembers the style when links are opened in a new window? I am trying to figure out why it works in RH and not in the other authoring tool, and then hopefully I'll be able to apply it to the other tool as well.

Hi,I have a Responsive HTML5 project/output. I have updated the existing master page to insert breadcrumbs.The existing topics that have the master page applied do not show the breadcrumbs. However, when I create a new topic and apply the master page, the breadcrumbs show up.Shouldn't existing topics be automatically refreshed if I update the master page?Any idea what is missing or how to fix this?

I have recently upgraded my laptop to Windows 10 and installed RoboHelp 2015 on it. According to my IT department, this is the original release of RoboHelp 2015, and there are not patches or updates installed (we did not purchase this part of the package).When I compile my project to Responsive HTML5, I am unable to open any of the topics in Chrome or Edge. If I expand the TOC and click a topic link, the topic briefly displays but then disappears; the TOC also collapses. Also, even though the project contains an index and glossary, they are not visible or displayed. Lastly, full-text search does not work.Can someone help me understand what is broken - or how to figure out what's broken?I'm not sure that any other topic in the forum covers this, so I'm asking. I apologize if there's an answer out there.Cindy

In Responsive HTML5 layout, I am able to add a logo.Can we add an image in the header? We have an image that we want to add to the header which matches the application. Is that possible?

I'm using RH 2017 (latest version).Can I import an .hhc into RH? I could have sworn this was possible, but it seems not.I manually made a duplicate of my existing .hhc with File | Save as in Np++. I then made some changes inside of Np++ and would like to import it. But it looks like the only way to do this is to first duplicate the .hhc within RH then modify it.

Hi,I'm using the Azure blue layout and have noticed that when the left-hand side panel is collapsed and then a search is run, the panel does not automatically open to display the search results. Is there a way of making this happen?Currently the search runs silently in the background with no indication that it has been successful and no presentation of the search results. It would be better if the panel opened to display the results.Does anyone have any ideas about how to do this?Thanks!

I wonder if you can help.We are currently using Robohelp 10 for the help pages for our company's software - specifically the Multiscreen HTML 5 output.My understanding from our developers is the HTML outputted in this fashion is of a type which apparently is somewhat longwinded, and which therefore has a negative effect on the outputted pages' SEO ranking.Therefore, is there a way to generate SEO friendlier html output?They are thinking of processing the html in house, so therefore can Robohelp (i.e. does this version, or newer versions) output to formats which they have described to me as 'semantic output formats' such as json, markdown and wiki syntax?As always, thank you for your help, it is much appreciated.Dan Wait

I've heard some comments about RoboHelp 2017 was the last version of RoboHelp and from now on it is discontinued. I would like to know if it is true or not, because I was asked to search for alternative softwares for generating HTML5 output. Because those people are concerned about not having any fresh updates and so on. It suits our purporses so far, so in my opinion it is a pity replacing this tool. However, I wasn't able to find anything more solid about it, so I don't know if it's true. I have been thinking of MadCap Flare software for replacing it as an alternative option, if necessary. As a quick view, I noticed it imports RoboHelp projects, generates HTML5 outputs etc. But honestly I haven't had enough time to learn more about it. I look forward to hearing from you!

Hi,We are generating word/pdf from RH 2017. It is a Release Note document.Currently, the footer has the book name and the page number.We want to add the following:a horizontal line and beneath that the date + bookname + page numberHow can we add all the 4 elements in RH so that there is no manual editing to be done in word document output.

I created a workflow process in Visio, saved it as a .png and inserted it into a Robohelp topic. I applied image maps (hot spots) to each box in the workflow to link to those topics. When I resize the browser to see how it will look for a tablet or smart phone, the image doesn't resize smaller when the browser does. It only resizes when the hot spots are removed.Is there any source code or any way I can make the hot spots relative so they shrink with the image? What's a good solution to create a linked image that shrinks to size on a smart phone or tablet?

Hi all,Here is how the index of my project looks:And here is how the HTML Help (CHM) looks like:As you can see, the keywords are not indented, instead the tool seems to be adding a comma after the main index, i.e.HISHIS, blah blah blahHIS, more blah blah blahAny clue on how to make it look like the output of other languages which is very similar to the Project view?Thanks,

Hello,I'm having scripting errors when using the TOC in the Indigo screen layout. The error doesn't happen on all TOC items; just a few of them.The error is "Syntax Error 19530" in ../template/scripts/rh_min.js.The errors happen in child projects. This may be a red herring I don't know. The child projects are published below the '../mergedProjects/' folder.Has anyone experienced this?

Hi there,I am trying to Insert a Captivate HTML 5 output in a project.I can choose the option HTML5 in the window when inserting Captivate piece but when choosing the index.html file I end up with a placeholder swf file inserted. Is that normal?Thank you in advanceB

Has anyone upgraded from RoboHelp 10 to RoboHelp 2017?  What was your experience pros/cons?  Did you run into problems? What kind?  I know I asked a lot of questions, basically I would like a summary of your experience in upgrading and converting projects from 10 to 17. 

If we have videos hosted on youtube or brainshark or some other video hosting site and we have a URL to play the video directly, can we in RH 2017 Responsive HTML5 insert a reference to that video as a thumbnail?After you insert a reference to the video, it should shown a small thumbnail with the play button overlayed on it. When you click Play, it should start playing the video. We can maximize if required.In short, we want to avoid video baggage files in the source but we want to reference an existing hosted video.Any suggestions/pointers if this is possible?..........-Tejas