RoboHelp

Re:  The "Previous" and "Next" buttons in HTML5 output.The Previous and Next icons do not appear when using MS Internet Explorer 11 and RoboHelp 2017.They appear fine in Google Chrome or Mozilla Firefox.Does anyone know a fix to this?Thanks.Mark

Hello everyone,   I am using the Azure Blue HTML5 responsive layout.  it looks great, but I wanted to replace the light blue circle in the left of the header with my company's logo.  I was able to do that by editing the layout, but when I publish the webhelp, the company logo is squished into a square.  Is there a way to tell RH not to constrain the image into a square?  Thanks.  -Robert Shairulla

HiI am currently working on a HTML5 Responsive system with a master and two child projects in Robohelp 2017. There is no problem with creating links from the master to either child projects however linking between the two child projects is throwing up problems.One of the child projects has a complex folder structure as historically it was Word based and printed out, in Robohelp there are eight or sometimes nine levels in the folder structure. Using the ../../../../ method of creating links between child pages, Robohelp appears to truncate the number of ../ used - is there a limit to how many folders Robohelp can navigate up and down in merged projects?Many thanksRichard

Webhelp pro project content is merged with old content when it is replaced with newer version of contentwebhelp pro project is copied in to licensed version of Robohelp server 10 and below are the steps followed1) Using Robohelp studio 2015 output is generated as webhelp pro .2) New context called testRoboContext is created and following directory structure of server/general/projects is created3) Generated webhelp pro output content is copied in to above directory structure.Url we used to access Project1 :http://ipaddress:8080//testRoboContext/server?project=project1ipaddress is ip address of robohelp servertestRoboContext is context name project1 is projectname4) Since content got changed , we regenerated output and copied again to the same context  to replace same project with new contentBut new content is concatenated with old content instead of replacing the old content with new content.When robohelp server is accessed using web administrator tool it does not show copied proje

Need heeeeelp!I'll been trying to upload a project in robohelp and after downloading it to the platform when i try to publish it. What I do is: I go to generate i select the folrder were i'm going to save the data, i select publish all  and generate. The problem is that it generates but does not publish and the it shows  "warning: Failed to publish Manual ANDINA. Reason: Cannot connect to server: Z:Manual/robohelp/server".

I'm in trouble with a Microsoft HTML Help project which used to work but by someaction I did - and I don't know which it was - the MAP-Ids resp. the linkage bewteen the information in the .ali-file and the map-ids got lost.What is the mechanism to make the map IDs known to a project? (a merged project in this case).I have two mapfiles in my project :all_mapids_sorted.hBSSCDefault.hall_mapids_sorted.h contains all map ids in the form:#define Item 18269(it's an ANSI encoded file containing Umlauts - I'm not sure whether I had to change this to UTF-8 but it used to work and I didn't change anything in that area).My .ali file has the nameMerged_project.aliand is a catenation of all .ali files in the subprojectsIt contains for this Map ID:<alias name="Item" link="Redirect.1.htm#its:SUBPROJECT.chm::/path\to\Item_explained.htm" >When I compare the working merged CHM with the non working then I can see that all its:links are missing in the non-working.By which mechanism do I make known t

I have lost the RoboHelp project source files, and currently have only the WebHelp output. Please assist me on how to retrieve the source files using the WebHelp output?

Hi,I'm continuing my evaluation of Robohelp 2017 (Update 2) Responsive HTML5 Indigo screen layout. With your help I've made a lot of progress with this and intend on upgrading from RH2015.I've noticed this error in my Indigo project when loading the page in IE11.Is this a known issue? Works fine in Chrome, Edge, Firefox.(As an aside, what is the js file used for? I removed all the contents of the file and the page loaded, rendered properly and the TOC items worked too).

I just updated RH 2017 with Update 3 and when I try to compile Responsive HTML 5, it won't load. There's a JS error with our customized Azure Blue screen layout.I have 2 questions for Adobe:When will you fix this?When will you go back to beta testing before releasing updates? Releasing buggy software is unacceptable.Thanks!!

Hello Rh Community (Hi Peter and Rick )Any of you come across this "acute" issue (unable to determine the exact timing on what was done prior to having this issue) when attempting to generate Printed Documentation from RoboHelp?Thank You,~PMOS: Win 7Adobe Rh Version: Rh11History: Rh11 on a separate machine (Win 7). I did have Rh 2017 installed (not anymore) on the same Rh11 PC just to upgrade one project for testing. Local Build (No source control involve in this case.Issue: When running the documentation build script from the Command Line (CMD) and Rh attempts to build the two certain documents. The first time Rh compiler hits the “PayablesAdministratorGuide”, a message pad (popup) indicating that the “rhcl.exe has stopped working” (see Pic 1 below). This error reoccurs when it comes to PayablesImportExportGuide document. Note: The remaining printed documentation (e.g. User/Admin guides) for all projects generate with no issue.If I use Rh11 GUI (Opening Rh project and generating print

Our RoboHelp project contains a makeshift index which our developer created. It lists all the topic titles. I'd like to add additional keywords. I just added the keyword "inquiry". How do I know which topics to associate with this keyword at the bottom of the index pod? Do I need to run a search to generate all instances of this keyword or ask our SMEs, or can I simply add the keyword as I have done below without adding any topics?Are there any instructional videos you could recommend that show how to add a keyword to the index?

In RH 2015, when I set a Conditional Build Expression for the screen profiles (in my case, phone, tablet, and desktop) on the Multiscreen HTML5 Settings window, I can generate the projects with those settings one time if I click "Save and Generate".  If I return to the Multiscreen HTML5 Settings window, all the Conditional Build Expressions are reset to "(None)".  If I click "Save" and then re-access the screen, the Conditional Build Expressions are reset to "(None)".  Is anyone else seeing an issue where these settings are not being saved?  Thanks.

I generated output for my RoboHelp project and need to make some changes to the structure. How can I delete a topic folder? When I right-click, the delete option is sometimes grayed out, and so is the delete option in the Project menu.Other times, it isn't grayed out, but when I click delete, I get the following message:Maybe moving (dragging) all the content out of the folder FIRST is an important step? So I tried doing this. I'm trying to delete the Annual_Reassessment_Event_Overview_files folder (see below).So I started moving some of the content out and into a "parent" folder. I successfully moved all the content, except for the image gif. But now the image gif is broken, and I can't move the unbroken version of it that's still in the folder. When I do, I get the following message. Should I overwrite the file? If I do that, will that fix the link? Will I then be able to delete the Annual_Reassessment_Event_Overview_files topic folder?

Hello, I am trying to upgrade my Robohelp 10 project from the old version to the current one for the Chrome index not showing. I opened the project in Robohelp HTML and regenerating the project hoping that the JS files would change to the updated ones. Unfortunately these are not changing. How do I update these files via the UI? This is in accordance with the following instructions:WebHelp issues in RoboHelp versions 10 and 11Thank you,PrestonThread branched as it seems to relate to Index not working rather than the later TOC books not opening issue

I have RoboHelp 8. While viewing the ouput files of the WebHelp in Firefox and Chrome, the books in the TOC pane are not expanding. I am able to expand and collapse the books in IE 6 and IE 8. But again I am not able to expand them in IE 7.

Please assist me on how to create dynamic context sensitive help using RoboHelp 2015.

Hi,I published a project from robohelp 2017 to RH Server 10. I got the confirmation message that the project is published successfully. I find that the project folder with all published files in Adobe\Adobe RoboHelp Server 10\robo\server\general\projects\index folder. But when I access web server administrator screen,  I don't see my project in the Projects tab. Am I missing something?Look forward to help.Thanks,Ranjini

Hello!I am brand new to Robohelp, and I'm working with Robohelp 2017 13.0.2.334.I would like to generate my project in Responsive HTML5, but when I try to do so, I get this message:Does anyone know why I might be getting this message, and how to fix it? My project generates in Webhelp just fine. Any help is much appreciated!Thanks,Megan

Hello,I'm using RoboHelp 2015 and creating WebHelp. The help is context sensitive and that is working. When the user clicks the help icon on a page the correct help module is displayed.However, I'm wondering if the entire TOC could display and the context sensitive module's help display as open in the TOC and the correct page still display. I'm seeing that the user has no way to get to the entire help's TOC.Any suggestions are appreciated.Thanks,MDawn

Hi,Recently upgraded to 2017 and am using the new  Indigo layout. I note that with more than one merged help project the browse sequence doesn’t work properly or sync with the TOC. It works with a single project or with just one merged project? As I use 30 merged projects this is a big issue.Thanks

I have set up my four screen profiles and layouts for iPad, iPhone, Android tablet and Android phone. Publishing gives me the correct sets of files but when I look at the Help on each device, only the default layout is displayed, iPad for iOS and phone for Android. I was under the impression that I didn't have to worry about this, the initial index.htm file would determine which layout to display. I've looked at previous discussions and applied the 10.0.1 update, which I did not have, to no avail. I've also read a few different discussions saying better to just use one layout which will display correctly across all devices. However, if we want the look to be different on each device, we need the different layouts, hence the question.TIA,Helen

I'm using the Responsive HTML 5 Indigo layout and have a couple of questions:1. Printing pages - there seems no way to print a page in the RH output. There's no print icon displayed. Am I missing something?2. I'm using different icons for the links on the homepage, but there's no way I can see to use my different icons on the child pages.HomepageChild pageI want to use a different icon for each product on the child page. Is there a way to do that?Thanks very much.

Equipment: iMac and HP LJ Pro 400 Color MFPProblem: When printing double sided, printed pages have colored streaks top to bottom of the printed page, all sides.Printing single page, no issues, clean printing. Only happens with printing double-sided Adobe.Word documents not affected.Have verified Adobe, HP, and iMac software are all updated and in working order.Have run the cleaning function on the HP 5 times; All with no fix. Need help with this, please.Chris

I keep getting a sheet that comes out of printer that says PCL XL errorSubsystem: KernelError: ColorSpaceMismatchOperator: VendorUniquePosition: 9 Can anyone help? Thanks!

When I attempt to view my helpsite after generating it, using preview after generating, or using the Primary Output View,  neither of these options for viewing the site before publishing will display the topics in the internet browser window.  Not sure what I am doing wrong here.  Any help is appreciated.