RoboHelp

Hi,I'm authoring a help system in RH15. The output is Responsive HTML 5, and the help will be running on the latest versions of IE and Chrome in my company.I have a topic that's supposed to open in a new browser tab. I don't want the navigation pane to appear, and it doesn't, but a "Show" link appears in the upper-left corner of the window. Is there a way to remove that link from the topic so it doesn't appear on the page? I don't see any reference to it in the HTML code for the topic, and I haven't found a setting yet for this kind of thing. Any ideas? Thanks, as always!Tim HuddlestonCharlotte, NC

Hola muy buenas tardes, soy nuevo usando el robohelp, y actualmente ya tengo mi ayuda finalizada, sin embargo quiero implementar la busqueda que trae en la plantilla Charcoal_Grey para que me detecte el texto que incluyo y me busque en toda la ayuda.

I wonder if it is possible for a normal user to get the information of te date that a Worddocoment is made and later on is transferred to a pdf file.

Hi guys,Just wanted to find out if people using RH2017 are experiencing this problem (I'm on RH11, Multiscreen HTML5).Conditions: Output contains dropdowns with Twisties enabled, skin/screen layout includes Highlight Search Results checkbox.1. Search for a word that occurs inside a dropdown.2. Select the Highlight Search Results checkbox.3. Click the search results link for the topic with a dropdown.Can you confirm that the twisty image is not "twisting" when the dropdown is opened because of search highlighting? That is, it is still in the "closed" position, even though the dropdown text is displayed?e.g. In the image below:"Tip" shows a closed twisty image and the content is not displayed (search term is not in the dropdown text)."Entitlement" shows the closed twisty image, but the content is displayed because 'care' is highlighted from the search.I've quickly tested Multiscreen HTML5 and Webhelp in RH11 and see the same behaviour in both outputs.Many thanks

How do you import a Responsive HTML5 skin from another project? It doesn't appear to be in the same location as your usual .skn files, !SkinSubFolder!. In fact, I'm not sure where it lives - you access it and edit it from the Single Source Layout, which is really different. What file extension does it have? What folder is it under so I can use Import>Skins to add it to the project? (can we still do that??) Thanks much!

In previous versions, I used the WebHelp format to create online help for our web application (run through a browser). Now that we have upgraded to RoboHelp 2017, I am wondering if we should be using the Responsive HTML5 format instead. Our web application can be run on a tablet or phone, so I am wondering if the compatibility will be better using HTML5. Are there other reasons we should be using HTML5 versus WebHelp? Any input would be appreciated.

Hi There,Need urgent help to sort the issue.Problem Description:1. While i am generating the Responsive HTML5 output using Indigo layout through Robohelp 2017.The topics and pages that opens, opens up at 100% zoom on my desktop, but when i am providing the same output to the others the pages are opening bit minimized.Please view images:On my system at 100% zoom the output can be viewed as: For the main pagethe above image is at 100% zoom on my desktop Main page.For topic plz see below imageWhile when i provide the same output to some other person and they opens up that on their location, then the output is viewed something like this:While i am using latest CSS file.Regards,Richa

I'm using RH 2015 build 12.0.0.306 on Windows 10.The main window of the RH HTML main window seems to have a "magnetic" border, attracting the mouse cursor when the mouse is close to it.  This creates problems for me when I'm authoring on a laptop with limited screen space.  With several apps running along with RH, I'm often moving from one app to another as I capture screens, edit images, and edit in RH.  With the magnetic border of the RH main window, it becomes difficult to put my mouse where I want it - outside of RH but near it's border.Is there any way to turn this magnetic border off?If not, I'd advocate strongly for it to be defeated in the next version.  It hinders my workflow more often then it helps.Thanks for comments,Ben

Hello there,I have a Robohelp 2017 project with multiple FM projects linked to it. Recently, we decided to keep only the WebHelp output and do away with the PDF outputs. So, I need only RH as source. However, as it stands right now, there are hundreds of HTML files and images that are currently used in the RH project (imported from the linked FM files).Is there a way in which I can unlink the FM files and retain the HTML and image files that were generated as a result of the linked FM files; as well as retain the folder structure so I can add new HTML topics to the folders?Or do I have to create a new RH project and import all the files there? Kindly advise.

So I know that in RoboHelp, local/inline formatting will always override linked external (MyCSS) formatting. Suppose there's a project that has a consistent MyCSS applied to all topics, however, someone went into one of the topics and applied local formatting. Is there a way to locate where exactly within a project, or which topic, local formatting has been applied, and can local formatting be undone? Thank you.

Hello, how do I check which release year and version the RoboHelp I am using is? Where within RoboHelp do I go to find this? Thank you. I cannot find this anywhere.

I have used Robohelp for 24 years, and I've worked with virtually every version since then. So I speak with experience when I say that RH17 is acting weird.I import Word documents into Robohelp. These documents have Word styles applied to all the content. Typically, I slap the Robohelp style sheet onto the imported topic, and all is well - the Word styles map to the style sheet styles and assume their attributes in Robohelp. However, when I follow my time-honored steps in RH17, nothing works right.It appears as though RH17 is renaming my styles so they don't map to the style sheet. Then it picks random attributes (like replacing Verdana with Calibri and making the font size smaller) and applies them to the content. I have to manually go through the topic to reapply the correct styles from the Robohelp Styles pod.I tried clicking "Edit conversion settings for Word documents" in the Import dialog during the import process, and selected Automap Paragraph Styles > Select All to map to t

Responsive Layout HTML 5 output has to adjust the screen resolution and setting whereever the output is viewed ie. Desktop, Laptop, Tablet or Mobile.But I can view the output of Desktop only in 95% zoom of the computer, in 100% zoom in desktop shows the output in the below format:Desktop view:    in 100% zoom: Its a bug, we need to fix it as like the second screen capture   in 95 % zoom on desktop:We need solution for this since we cannot refer the User the browser type & fixed screen resolution,so I need my output should auto adjust to all screens and browsers, kindly fix me as early as possible, since I have been at the final phase of the project

I've never seen this in earlier versions. When I import a Word document, I'm used to having the new Robohelp topic show indentation on the left. In RH2017 there is no left margin at all, so I have to move all the content to the right. I can't find a setting, and don't know what to do in Word to make a margin stick. Thoughts?Message was edited by Peter Grainge to correct version.

Hi all,We have a custom button set up as a div. I can add the div to what would be the button text easily enough, but I can't find a way to link it without just going into the code.  That is, it won't let me attach a hyperlink to a DIV.Is there some trick to this I'm not seeing? I could swear I've done this before...Thanks!Christian

Hi,When we generate a word document/output of a help system in RH 2017, there are instances where the formatting is disrupted for example dynamic text, bullets etc.Is there a way/trick where we can ensure that the output is exactly the way we see it in the browser help?Exception dynamic text, which will be shown as flat in the word output.

Hi,I'm using RH 2017, Azure_Blue layout.I have turned "off" the search field in the TOC pane, but kept the search field in the upper-right, header area.  I do this so that search results display in the content pane.  The right scroll-bar (content pane) does not appear when there are more search results that fit on one page, i.e., more than 7 or 8 results using IE 10.  My display is set to 100%.As a test, I searched for a common word and it returned 545 results.  Only 7.5 results display on the page -  and no scroll bar, no "next page",  nothing, at 100% zoom. When I zoom out to 50%, I see that 14 search results display....and at the end of that list it says "End of Search Results".  This means that 531 search results are missing and unavailable.I have changed the size of my IE window, thinking a scroll bar will appear as the window changes, but it does not. The scroll bar DOES appear when the search results jump to the left of the screen (TOC pane) as

I'd like to add our logo as a splash page that appears for a few seconds each time online help is accessed by the user.  I tried using the design-time controls, and the logo will appear fine when viewing just the page from within Robohelp.  However, the splash does not appear when viewing the files outside of robohelp.  I've searched Adobe.com and the only thing I can come up with is that splash screens work with Microsoft HTML help only.  Is there a way to have a splash page?  I saw the option of creating a redirect, but I didn't like the outcome.Thank you!  Ellen

When I preview my settings, I see the TOC / Index / Search / Glossary icons in the preview & when I open in a browser (Chrome, Firefox, IE).When I compile and view my HTML5 output, there are no icons.Has anyone encountered this?I've triedopening an older project (A) and compiling with the same layout - the icons display for project A in the browsercopying the !ScreenLayout!\Charcoal_Grey folder from the A project folder to the 'troubled' project folder (Troubled) - the icons don't display after I compile the Troubled project and view in the browser.opening both projects in separate RoboHelp instances and comparing my settings -  I don't see a difference.creating a brand-new project (Newbie) and compiling, the icons display for project Newbie in the browser.What else could I try?Message was edited by: Paul Hanson - added screenshot of what I see in the browser, after compiling - the red box is where the TOC / Index / Search / Glossary icons should be.

HiI am planning to publish help online as HTML5 Responsive help rather than locally installed CHM files.I have published my child projects into the MergedProjects folder OK for HTML5 Responsive help. When I open the index.htm file of my parent project the merged projects are displayed correctly in the TOC. The Search also works fine across parent and child projects.However, hyperlinks are not preserved  if they include the CHM file in the hyperlink. As a rule, I include the CHM file so that the link between CHMs will always work.For example, links will not be preserved in the HTML5 Responsive help (no underline, no hyperlink).Parent.chm::/GettingStarted/Notes.htmChild1.chm::/MoreNotes.htmChild2.chm::/EverMoreNotes.htmBut this link is preserved (underlined and hyperlinked)./GettingStarted/Notes.htm I need the links between CHMS, and within CHMS, to be preserved in HTML5 Responsive help. Is there an answer to this?Thanks!

Hi,I've had a lot of help over the last few days figuring out how to use the RH2017 Indigo format. Thanks very much to all who contributed.I have a dozen or so child projects that I'd like to publish using the Azure_Blue screen layout, and link those to the Parent Indigo TOC. I've tried this briefly this morning and if I add a merged project to the parent Indigo TOC, after I create the output the TOC isnt shown at all.If I add a book to the Parent Indigo TOC and add the linked project under the book, that book is shown but the project isnt.

Hello,Need help in Indigo Layout.While i am generating Responsive HTML5 output, my output is generating in the following compressed form.I want to have the full screen on my page.I don't why it is happening please help.

Hello there,I am using the Indigo theme in RH 2017 for my HTML5 help. The Favorites button is working as expected in Google Chrome. However, I am facing the following issues in Internet Explorer:1. If I save some topics as favorites in the Help in Google Chrome. And then I open the help in Internet Explorer, the saved topics are not showing up on the Favorites panel.2. If I save any topics as favorites in Internet Explorer and close the help. The favorites topics do not show up in the Favorites panel the next time open the help in Internet Explorer.Is anyone else facing the same issue? If so, have you been able to resolve it? Or is this a bug from Adobe's end?

Hello,The webhelp created using RoboHelp 2017 when opened in Chrome Browser Version 63.0.3239.108 (Official Build) (64-bit) does not opens up hyperlinks when clicked after 4 clicks. Neither it allows to expand or collapse the topics in the left hand side tripane .Is there a fix available?Regards,Suhail

Recently upgraded from RoboHelp 2015 to RoboHelp 2017. Normally, a project created in the older version updates automatically simply by opening the .xpj file in the newer version. However, RoboHelp 2017 hangs in both Windows 7 and Windows 10 when trying to open the .xpj file created in RH2015.I've tried all the old stand-bys: rebooting the computer, giving the project hours to open in case it's trying to update, attempting to open projects with a smaller number of files, re-installing RoboHelp on the computer, and installing RoboHelp on a different computer. The end result has been the same. After about 3 seconds, the Starter screen freezes and dims slightly, and RoboHelp continues to churn until I kill it in Windows. I've noticed two messages in the status section at the bottom of the screen: either "loading xxx.xpj" or "Loading DB info." I also tried deleting the .cpd file and opening from the .hhp file. Same outcome.One other observation: Typically when updating a project to a new v