RoboHelp

I've created an HTML5 output using RH 2017 (13.0.2.334). When I click on a book in the TOC, the book opens but another book also opens and the focus jumps to the other book. Here is a recording of what is happening:

In the Adobe RH 2017 sample Travel the Whirls project, there's a topic named, Context Senstive Help - How it's done. The Automated CSH Authoring section says the following:"In Adobe RoboHelp (2015 release), CSH can be created without any involvement from the Application Developer.In order to use this feature the application must have been developed using the C++ programming language. The process begins by clicking File > Context Sensitive Help > Open Application... From there the RoboHelp author chooses an EXE file created using C++. RoboHelp should open the application where you may establish the mappings."I have poked around the RH 2017 folders and I haven't yet found an .exe to test the CSH with. Am I missing something or was that deliberately not included in the Trial version for 2017? Thanks.

Hello All,We've been using robohelp forever and got a bit behind on upgrades.   Just upgraded to RH 2017 from Robohelp version 9. Cannot find a way to upgrade our project to responsive.   Seems we need to have an html5 project in order to migrate to responsive.Any advice on how to get our old project upgraded to responsive?Thank you!Mike

Hi there,For our project, we need to create a context help, not in the separate window but in the sidebar of the web app itself.The output generated by RoboHelp (Responsive HTML5) consists of HTML pages with <header>, <body>, some scripts, etc., while we need just the page body to render it in the sidebar.We also tried to generate the XML output, hoping to parse it somehow, but it doesn't differ from the HTML for some reason. There are NO .xml file and a bunch of .htm pages with headers and scripts.Any suggestions?

Hi all, I've recently started testing dropdown text in my project and I'm noticing that they don't seem to work as expected.I'm on RH 2015 (12.0.4.460) Up to date as of today.Tried the Tools > Update DHTML Effects option already.Here's the HTML code for reference:<h3><?rh-dropspot_start class="dropspot" dataid="POPUP487145713" href="javascript:TextPopup(this)" id="a1" ?>Add a New Group<?rh-dropspot_end ?></h3><?rh-droptext_start class="droptext" id="POPUP487145713" style="display: none;" ?><p>To create a new group, click the <span style="font-weight: bold;">New</span> icon. Select a dashlet from the available list and click <span style="font-weight: bold;">Add.</span></p><p>The new group will be added to the left-most column. </p><p><img src="dashboard_groups03.gif" alt="" style="border: none;" border="0" /></p><p>Change the group name by typing in the group name field.</p>&lt

We recently switched from WebHelp to HTML5. Unfortunately, at some point during the switch, the context-sensitive setup broke. It appears that RoboHelp is no longer generating the cshdat_robohelp.htm or index_csh.htm files. Any idea why? What am I doing wrong?

The issue is that I am unable to generate Printed Documentation (i.e., RoboHelp will state, "Cannot find Microsoft Word on your system"). I can see this issue has occured in past, and I've done quite a bit of troubleshooting (i.e., looking at macro settings, virus checker, etc.) before hitting Adobe tech support.For starters, here is my setup:Windows 8.1Word 2013 32-bit (perpetual license, installed local hard drive)RoboHelp 11I've installed word before robohelp, and I've tried re-install everything using 64-bit version of word. Though when that didn't work, I reverted to using 32-bit version of word. Adobe tech support directed me to following page about registry settings. However, it is quite out-of-date, so I'm asking if anyone has more current information?http://helpx.adobe.com/robohelp/kb/robohelp-cannot-find-word.htmlUsing that page as a guide, I tried deducing what string robohelp is looking for, though this doesn't work, and I *really* need some specific technical information r

I want to delete this folder.. but I can'tWhat Shall I do?

Alright, someone talk to me about content categories. I have a "Master" project with 30+ child merged projects. I have two content categories (e.g., "Base" and "Custom") and I'm trying to keep it basic, by showing one TOC for the "Base" content category and another TOC for the "Custom" content category. When I generate the master project's WebHelp, it looks like it's creating the index.htm file and then two folders: Base and Custom. Does that mean for every child merged project, I have to create two WebHelp outputs to publish to both of those folders? I tried that, but I cannot get the merged projects to display in the TOC. Help?

Hi, I need to create another Heading 1, which is identical to the existing Heading 1 style, but with a different background colour. I assumed this would be straight forward but I can't get the style to display correctly in the Responsive HTML 5 output. I have tried copying the existing Heading 1 style in the Styles editor in RoboHelp, and have also tried changing the formatting of the existing Heading 6 style, but when I create the output, the style is not applied correctly. I think I must be making a simple mistake... I have added the existing Heading 1 style below. Any advice would be appreciated.h1 {    font-family:Arial, sans-serif;    font-size:1.2em;    font-weight:bold;    min-height:1.2em;    color:#ffffff;    background-color:slategray;    padding:0.5em 0em 0.5em 0.65em;    margin:0.65em 0em 0.6em 0em;}

I'm trying to output a project into a CHM file using RoboHelp 8, and the resulting output completely lacks a Search tab. It's got a Contents tab, an Index tab, and that's it. (The project doesn't have a glossary, so the lack of glossary is no big surprise.) I searched through the forums, and the closest problems I saw were from people whose search tabs "didn't work." However, the fix in that situation (re-registering some DLL files), didn't work for me. I'm hoping someone out there has some insight into how to find a missing search tab. Thanks!

Hello, I am using RoboHelp HTML 11 for developing content sensitive help for a browser application. I am experiencing some trouble when expanding Table of Contents chapters (books) and I am not sure that this is the expected behaviour or if there is a particular setting in RoboHelp for this issue. I encountered the issue in Firefox and IE. I'll reproduce the steps using examples, to be more clear:1. Click the help button on a screen. The help window opens on the screen-related topic. The chapter the selected topic is part of is expanded. Let's call this chapter X. All the other chapters are collapsed.2. Collapse chapter X (important).3. Expand another chapter - Y. Chapter X also expands.And here is the issue: No matter what chapter I expand (without selecting a topic from it), the chapter which contains a selected topic also expands. To continue with my example:4. Select a topic from chapter Y and collapse both chapters.5. Expand a third chapter - Z. This time, Y also expands, because

Hi,I'm relatively new to RoboHelp so please excuse any ignorance on my part - i'm also not  a web developer by trade, we are currently using RoboHelp 2017 to generate and display responsive HTML5 help pages - perfect. However I've now looked at integrating some of our training resources within this interface as well, I've played with using the HTML editor and successfully created and integrated interactive material quizzes etc.. which led me to Adobe Captivate. As such I've been using the captivate demo to produce HTML5 & SWF files which are easily imported and embedded into frames in RH - no issues. However the flash content does not run well in our flagship browser and our development teams are not willing to invest efforts into supporting it as "Adobe flash will be redundant by 2020". As such I've been using the pure HTML5 Captivate outputs and creating new topic pages for each captivate project, first efforts were unsuccessful however I quickly realised I was now calling f

Hi,I want to include an image to appear at the end of a hyperlink similar to a twisty. In RoboHelp 2015, I can click the Set Twisties button and use the Select Twisties Images dialog box to add an image. The image appears in the Character Preview box but not in the topic. Is what I want to do possible or am I stuck manually inserting images over and over again?Thanks in advance for any assistance.

Good morning! I feel like I've asked this question before, but for the life of me I cannot find the answer. Anyway, I have one large Help file I use for our software. We are currently working on a new software version, so I would like to start a brand new Help file for this new version but I want the topics in my current file to be used in the new file. Does this make sense? Can I copy the contents from one file to another or do I need to import. Our software runs a chm file of Help. The help topics are created in HTML. First I generate in WebHelp and then generate WebHelp to CHM Converter. Running to a meeting but appreciate any comments. Thank you!

Hi, I'm using the RoboHelp 2017 trial version. I changed the icon in the Header for the Mobile App Settings layout customization. The icon I selected appears in the preview, but the default still shows up in the output. I assume that is not a bug. I just want to confirm that the output in the Trial version is preventing a customized icon from appearing.

Selected toolbar such as Contents, Index, Search, Glossary should generally be highlighted, so that it is helpful for the users to know where they are. Such highlights are clearly visible on Internet Explorer and Firefox but not on Chrome. A solution would be highly appreciated.

Hi,We have the following scenario. We have an online help/web help that is bundled with the software. There is a specific requirement to also provide a PDF/printed output of the same help content to users who prefer a PDF.The problem is that when the online help is saved as a printed document (either PDF or word) the document is not very user friendly. This is because it befits a web help more than a PDF. The page number is about 800+. The same ToC that is seen in the web help is converted to PDF.Is there a better way or idea to reorganize/generate a PDF of the same online help?

I have a project maintained in version control via SharePoint that I need to pull down into my now-updated RoboHelp 2017. I'll get all the way through setting up my local path and have the files pulled down. However, once I click the .xpj file, it acts like it's going to open and hits me with a "Server busy, switch to busy program to activate and close it."When you try to do so, though, it only brings up the start menu and doesn't actually take you to a program to close. Any time you click away, it brings you back. Eventually, I have to open Task Manager to kill RoboHelp.I did already try this registry fix on another computer (I have two and am receiving the same error on both): Msscci with RoboHelp – michal.Log No dice. I also tried these fixes on the chance they worked: Server Busy error when launching or using Lightroom on WindowsNo dice there, either. I have also uninstalled and reinstalled using fresh packages for RoboHelp and SQL Compact Server. Winmerge is up to date. I do not h

Hi, I recently followed some very helpful advice on this forum on adding an image to the right side of the header in the Charcoal_Grey output for the Responsive HTML5 output in RoboHelp 2017. I added the following in the Layout.css file, which worked perfectly:div.header {            background-image: url('logo_test.png');            background-repeat: no-repeat;            background-position: right center;}However, I now need to add a pinstripe that runs all the way across the header, as shown in the attached image. Please could you advise how I can do this. Could I add another image, and specify its position below the above image, or perhaps it would be possible to create another "header" and place it below the existing one? Any advice would be appreciated.Original post:Adding an image to the header in RoboHelp 2017

I am currently writing an online help in English, so I defined styles for Titles and paragraphs. Header (1) (Tahoma/ 16pt) spacing (Before 6pt/ After 6pt)Par (1) Tahoma/ 10pt) spacing (Before 0pt/ After 3pt)Header (2) (Tahoma/ 14pt) spacing (Before 6pt/ After 6pt) Indentation (Left 0.5cm/ Right 0cm)Par (2) Tahoma/ 10pt) spacing (Before 0pt/ After 3pt) Indentation (Left 0.5cm/ Right 0cm)When I apply them to the text, they didn't appear when I click (View Item), However, it only appears in Design mode.What Shall I do?

When I search for a keyword, the search result shows incomplete keywords selected. For example, if I type the word 'site', in the search result, only the letters 'sit' are highlighted. If I type 'managed', it highlights 'manag' only. What is the logic behind such search result. If there is any solution to it.

Hello all,Problem Description: When using CSS cursor Property (Controls what the mouse cursor will look like when it is located over the element); the application (Rh) does not read the cursor Property when implemented in a HTML help page. When previewing using Rh Preview Topic pane or a compiled CHM browser, it does not respond (e.g. hovering over an image map section of an image). However, it does work in IE, Chrome, and Mozilla.Steps to Reproduce: Paste the following code below into your Rh HTML page.<style type="text/css">/*<![CDATA[*/area {cursor: help     ! important ;}/*]]>*/</style></head>Actual Result: Hovering over an 'Image Map' section, the cursor does NOT change into a cursor help icon, rather than its default cursor pointer (when hovering over an image-map or hyperlink section).Using the CSS cursor Property code in CSS/HTML does NOT work in CHM browser relevant in the browsers (mentioned above) in which there is a mouse and curs

There is something wrong with my Chrome settings that is preventing me from running search in Responsive HTML5 Layout generated help.When search is initiated in my chrome hosted environment, the search hangs (see picture) when Help is generated through Responsive HTML5 Layout or New Responsive HTML5 Layout. It works when generated in WebHelp, Multiscreen HTML5 or New Multiscreen HTML5Note that my coworker can run the search perfectly fine on chrome (same current version) and tech support could also not reproduce the issue.Has anyone else run into this and solved this? I think that I have a weird setting or library issue.I am a day into trying to figure this out including several remote desktop sessions with Adobe RH tech support. No issues in IE or Firefox. Also--this is new, I checked in the same help environment just a couple of weeks ago, no problem searching from Chrome browser in Responsive HTML5 on my machine.I have:exported the build to mac environment, same resultsUPGRADED/REIN

Hi all, I have a requirement that change the name of the Index tab in chm file to another name like Sync, fox example. I don't have this experience, anyone knows, please help me. Thank you.Goldfish184.