RoboHelp

Hi,Around last week all the systems in my company have got formatted, and I had to re-install the Adobe Tech Comm Suite 2015. But, the company has now decided to go ahead with Open Office and not MS-Office. The issue now is that I am unable to produce a doc or pdf output from Robohelp . Does Robohelp 2015 support Open Office? Or should I request for a MS-Office license? Is there any work around? Please suggest.​Thanks,​Lovina Saldanha

Hello,I have the help created and it has been inserted in the software. The help icons, when clicked, display the correct topics (Yay!). However, the help does not display in the Orb skin that I provided. There is a hyperlinked word "Show" in the upper left corner of the screen which if you click it does display the help formatted in the skin correctly.What can I do to get the help to display in the skin, without the user needing to click the Show hyperlink?Thanks,MDawn

I'm having a problem with RH (9) recognizing a page which I added to the project, but it seems that I did not "import" it the right way.Situation: I had a piece of code in a page like this: <a href="javascript:BSSCPopup('/Bearbeiten/FieldAttributes.htm');"                                          id="a1">Feldeigenschaften</a>Before the path to the .htm was pointing into the file system outside the projects' directory and the folder "Bearbeiten" was somthing different. Anyway, what I did, was to create a folder in the filesystem within the projects' directory, named "Bearbeiten" and put that file "Fieldattributes.htm" into it.Somehow it looked like the link is still broken, that is, the file does not appear in the "Topic List"-pod.Then I added a new folder in the project tree, n

Hi I am using RH 11 and I  am trying to generate a help system from an already existing  Word documents by linking them.I don’t know how making a TOC from the documents. I get all the topics and subtopics on level 1, without grouping them into books.Is there a way to make RH generate the multi-level TOC from the linked document? Any help would be much appreciated. Thanks.

I'm using the Azure Blue screen layout, and providing settings text for  the Title Bar (e.g., Online Help). When I generate the output, the Title Bar text is displayed on both the browser tab and as the project title. How can I get different text for each one, such as <Product Name> on the browser tab and Online Help on the help project title bar?

Is there a way to compile Robohelp 2015 without a table of contents showing?thanx!Lon

I have a new RoboHelp 8 installation (8.0.0.203) and have tried to start a new project by importing Framemaker 12 (12.0.0.329) files (book or *.fm file), but the operation cannot be completed as RoboHelp doesn't recognize my installation of FM.  The program versions are the current versions that are in use by a client I'm working with -- it is possible that I could make a case for different versions, if absolutely required.  Are these two program versions compatible? If so, how do I go about correcting this problem?

I'm using RoboHelp 11.When I do      File -> Close projectnothing happens. I can continue working with the project. When I exit RoboHelp completely, still nothing happens. This means I have to kill RoboHelp using the Task Manager.This may be relevant: In the project I have checked the 'Clear project cach (.cpd file) before opening any project'.When this is not checked, each time I open my project, RoboHelp says that the cpd file is corrupt and needs to be deleted.Perhaps these two symptoms have the same cause.. But what could be this cause?Thanks for any help.

Hi there,I am running RoboHelp 2015 (12.0.4.460) and Framemaker 2015 (13.0.5.547) on Windows 10.My output is WebHelp, so when I press F1 on a page in my product, I get a blank page. I decided to just try to regenerate my project, then place the help files in the product. When I click F1 again, I get a script error (whutils.js). When I click Yes or No to continue running script errors, the first page of my help appears (not the proper screen for the page on which I click F1). I have read some previous posts but some of those solutions have not helped. I did talk to Adobe support and they think it's a developer/code issue with the product. I'm puzzled because first a blank page would appear when I clicked F1, so when I regenerated the project, plunked the files in the product's Help folder, and clicked F1 again, I get script errors. So I'm not sure what I did wrong.Any guidance is greatly appreciated.Thanks in advance!Jackie

I had entered a ticket in the Adobe Tracker and I need to remove some details from the ticket since the ticket can be viewed by the public.

hello, we are currently using robohelp 2015 and would like to update to 2017, how do we do that?thanksMabel Kropp

Hi All,I have a robohelp project which its output is responsive HTML5 and my robohelp version is 11.I am wondering if there is a way that I can upload my whole project with layout( header, navigation,etc) on the company's website? and if not with this layout, what are the suggestions?Thanks,Parya

Hi there, we recently started redesigning the online help of our product and started wondering, if there is any chance to print several topics of a webhelp at once? Like generating some kind of a PDF file of the desired topics. Like marking the topics you would like to print and then store them as a complete PDF file? I hope somebody can help me.Thank you in advance!Rebecca

Would a textbook for RoboHelp 2015 be close enough to use for the 2017 version?  I don't see any textbooks for learning the program with the 2017 release as yet.  I need to learn enough while using the trial version to convince my employer to invest in it.  We're using RoboHelp 7 now.

Can I add a menu item here.  I like to put a hyperlink to out Support Kbase?

We are trying to embed videos that are stored in our Viddler account into Help topics.The correct code, as directly copied from Viddler is:src=”//www.viddler…But, when you paste this code into RoboHelp (in HTML editor) , RoboHelp adds “file:”src=”file://www.viddler...Is there a way to prevent this?Also, and separately, RoboHelp is stripping special characters and replacing them in the URL string - for example, “&” is replaced with “&” . As a result, none of the embed links work. When pasted directly into a browser, these same links work fine.

When I had RoboHelp 2010, it was possible to create KB shortcuts that would take me to HTML view from Design view and back again at will by using the two shortcut keys. For the life of me I can't find the commands to view Design or HTML when in the Create KB shortcut dialog. (customize dialog.)Is it possible to create these shortcuts in RoboHelp 2015 Release?Thanks,- Carlos

Using RH11.4The project contains only one Topic folder (with no subfolders): [drive]\ECS Online Help\ECS Help\TopicsWhen I generate the project the SSL! folder for that help project contains duplicate folders: [drive]\ECS Online Help\ECS Help\!SSL!\WebHelp\Topics\Topics\topics.Explorer looks like this:Next folder level:Next folder level:Finally the topics:

I'm seeing the following page display in Microsoft Edge (Windows 10) when displaying the main page of my Responsive HTML5 output:This remains indefinitely. I was told by Adobe support (TCS Support) to perform the following steps:Close MS Edge if it is open.Go to Control Panel> Internet options> Security Tab> Click on Trusted Sites> Then click on SitesUncheck the option of “Require server verification (https: ) for all sites in this zone.”If you are publishing your project somewhere on the C drive of your computer then type file://C in the “add this site in the zone” field and click Add.Then click on close > click okHowever, this didn't have any effect. The same set of generated HTML5 loads fine in Edge if it's hosted on a network drive. This does seems to be related to local file/site settings, but the above sequence didn't seem to be enough to alter this.Does anyone else have any ideas? The same output works perfectly fine in IE, Firefox, and Chrome.Message was edited:

Hi, I am testing version 2017 prior to a planned upgrade from version 11, and have discovered the following problems. It would be really helpful if anyone could suggest a fix for these problems. Failing that, it would be encouraging to know that Adobe were planning to implement a fix. I am using the trial version of RoboHelp 2017 which I downloaded a fortnight ago.Problem 1: you cannot drag the divider between the TOC and a topic unless you do it very slowly (problem occurs in Firefox, Edge and IE11).Problem 2: if you move away from the search results after searching for an item, by clicking on the TOC, and then search for the same item again, the search is not executed the second time. If you search for a different item, the search works fine. (problem occurs with all browsers).Problem 3: after searching for an item, if you minimise the search results by clicking the "double arrow" button on the divider between the search results window and the topic, the search results are minimised,

I'm using RoboHelp 2015 and Word 2013, and my SSL outputs to a Word doc using my RH css. The header and footer content and styles I specified in the SSL are coming through OK,but there's one problem: there's an extra paragraph that gets inserted after the header and footer. This leaves an unsightly gap between the header and the body in the Word document.I can't figure out how to get rid of the extra paragraphs. (Except manually in the Word doc, of course, but I want to eliminate that extra step.) I've fiddled with margins and padding in the nearby styles, but that doesn't help.Does anyone have any ideas on how to get rid of these unwanted hitchhiking paragraphs? Thanks,G.

Hi,I'm having issues with formatting in RoboHelp. When I am in RoboHelp I will have the format to show the Topic title to the left of the page, which is how I like it. However, when I create a printed document (PDF), the formatting of the topic title goes to the right of the page, which is what I don't want. I have already created a MaterPage on RoboHelp formatting the topic title to the way I want. I have also created a stylesheet that displays "Heading 1" to the left of the page and have changed my topic titles to "Heading 1." Still when I output to the PDF or Word, the formatting to the topic title is wrong.How should I go about this?Thanks.RoboHelp MasterpagePDF topic example ( "Program Features" should be formatted to the left)

While trying to open TOC, I mistakenly hit auto create and I think as a result of it, the original TOC now  looks blank without any contents listed. It has however now created a (Default) TOC with the same contents that were in the original TOC, Is there anyway, I can reverse the auto create action and restore the contents in my original TOC. Alternately, will there be any implications if I rename the (Default) TOC with the original TOC's name? I'm brand new to Robohelp 11 and any advise would be greatly appreciated!

When I test any projects using RoboHelp 2017, the Navigation icons display, but the Table of Contents itself doesn't. I can click the Index icon and that list of terms displays, but I get nothing when I click on the Table of Contents icon. Anything that I might be doing wrong? It always used to work.

Hi there,I'm using RoboHelp 2015 (12.0.3.428) currently. Many times I will use my older help files as a starting point for the new ones. And sometimes these help files span two versions of RoboHelp. So I'm wondering if this has anything to do with what I'm seeing in my compiled help folder whxdata.I seem to now have two versions of the package files, one with the .xml extension and another, identically named, but with an additional .js extension added on. Please see the image below.Do I still need these older original (notice the date) .xml files? Can I safely remove them from the whxdata folder and still have a valid set of help files?Thanks in advance for your help.Tom