RoboHelp

Hi all,I'm using RH11, Multiscreen HTML5 output in a merged structure, hosted on a webserver.I couldn't see anything obvious, but is there any way to mark search results that aren't html files?For example, if the search results include a pdf document, can I turn on something so that a little pdf icon appears next to the link? Regards,Amber

I need to change the href link set over the Logo in responsive HTML 5 output. RoboHelp 2015 automatically set the link to the home of the help but I need to point to the home of the web site. In the index.html the href is related to rh.consts('DEFAULT_TOPIC'), someone knows how to change this value?Thank you.

I installed the new Robohelp update this morning hoping for a fix to the TOC filtering defect (and other defects that were not fixed). While the TOC issue seems to be improved, my Style and Formatting tab is now possessed. It flickers constantly like it keeps trying to load an reload the style sheet. Maybe it corrupted the css file? Is anyone else noticing this? Robohelp is basically broken now.

My doubt is if I can view content in HTML5 when I'm not connected to the internet.In the IT company where I work for, we are currently using Microsoft HTML Help (CHM files) for creating helps to the software we develop here.The problem is that microsoft compiled help will not have any new feature. So we were thinking about changing our helps to HTML5 layout. Also because it is responsive, we would like to use the dynamic content filtering, for many reasons.However, our doubt is if our customer does not have connection to internet, will he/she be able to access the software help by clicking F1?I am not a programmer, I am only a technical writer, maybe they know how to fix it (or they will figure out), but before I would like to know: Is it possible?Thanks in advance! I am from Brazil, but I hope you have understood me. Sorry If I commited any mistake.

OK - some backstory first. To create our context sensitive help, we do as we should - create map IDs and link to topics in RH (11 and 2015 - we are transitioning).For WebHelp, we worked with our dev teams to come up with a fairly easy strategy to make it work - we copy the entire contents of the .ali file to another file saved with the xml extension (Help.xml), attach that as a baggage file to the project, and publish it to the root of the projects on our websites. The dev team worked their magic on their side to call that file anytime a client clicks on Help or presses F1, so that the Help opens and displays the correct topic. It works, as long as we content developers remember to update (recopy) the contents of the ali file to the static xml file (never changes name, so it can be found on the server) to pick up additions and edits to the map IDs --> ali file contents.So - now the dev team wants to add VIDEO buttons to application windows that will open a Help topic that contains a

I have several screen layouts to choose from in RH2015.  I am unable to edit them.  The edit option is greyed out.  Can someone help me to make them editable?  Thanks, Jeff K.

I've just updated my system and went from Windows XP to Windows 7 and had to reinstall the Tech. Communication Suite 3 but can't find how to install robosource. On my windows XP system there was a folder under the progream directory titled Robosource but it's not longer there. I checked in the Adobe directory...nothing...in the Robohelp 9 directory....nothing.can anyone help?

RH11 WebHelp. Novice/Intermediate Search Experience. Large Merged Project. I do not want the user search to pick up terms in a glossary definition. Seems to give certain pages too many hits and elevates topics in the Search Results that should not be elevated. Confuses my users and I do not see how to turn it off anywhere.

Using Robohelp 11 webhelp with an external link, clicking on the link directly is causing a pure white page to be displayed, even though the link is confirmed to be valid.  If I right-click on the link to display it that way, it displays with no issue, but just clicking on the link without right-clicking causes nothing to be displayed.  This is using Chrome.  Any ideas why this would be failing?

Hello,I'm looking for a way to see which topics are not being viewed in my Help site. I'm using RH 2015 with responsive HTML5 SSL and hosting on RoboServer 9.The RoboServer reports provides a view count for topics that have been viewed in a given time frame, but I would like to see what topics were not accessed in that same time frame. I was hoping there was an easy way to export the topic list inside RoboHelp - where it lets you filter by TOC, TOC Name, Status etc.  This way I could blend the topic list with view count data from the Frequently Viewed Topic report (provided in RoboServer admin console). However, I have not figured out how to pull a list of all topics - in particular all topics used in a specific TOC.Does anybody have an ideas of how to accomplish this?Thank you!Chris

We are having constant issues with RoboHelp 11 when attempting to publish a Project to SharePoint 2010. The error message just states 'Unknown Error' and references an image file for a recently imported topic. As there appear to be no settings in the import function to specify how to handle image names the only remedy we have found is to manually amend the path for every image loaded during the import routine to be ../IMAGENAME rather than the full file path for the Image. In addition we have had to rename each image to avoid over writing existing images. As you can image this is extremely frustrating and time consuming.Any assistance would be appreciated as we are getting to the point of looking for an alternative product as it is clear that RoboHelp 11 does not work well with SharePoint.

I was wondering if somebody could tell me how to host webhelp through IIS Manager?

I have begun to use javascript within my RoboHelp 2015 for font awesome font icons. I want to use the plus and minus icons to show and hide content. Unfortunately I am struggling with adding the script while using the RoboHelp DHTML dropdown text functionality.The html script was suggested to me, but it does not use the robohelp dropdown html coding.'Anyone have suggestions on how to make it work? Any help is much appreciated!<a class="dropspot" href="#" id="a5" style="font-style: normal; color: #000000; font-size: 12pt; font-weight: bold;">   <i class="fa fa-plus-circle"></i>   <i class="fa fa-minus-circle hidden"></i>   How to open a product </a>

I'm using RoboHelp 11 to generate WebHelp that includes a ToC, glossary, index, and page-level context-sensitive help.We currently offer it in English only, but there is a new requirement to provide it in 4 or 5 different languages (all supported by RoboHelp 11).The software team is asking whether we can display the different help sets (French, Japanese, etc.) based on the browser's language settings or something passed to it by our web application. The specific questions are:Can RoboHelp automatically determine the language from browser settings?Or can RoboHelp accept arbitrary parameters in the URL and analyze them?Or maybe RoboHelp already has a built-in mechanism to accept a call with a URL which contains a predefined param for defining the languageThanks!Christina

Hi everyone,Breadcrumbs are appearing at top of pages, but they go directly from "Home" > [final destination topic].  In other words, they are no longer breadcrumbs, per se, since they show only "Home" and then the final destination -- with none of the steps (i.e. books) in between. They are not listing the books -- just "Home" and then the topic in question, and leaving out which book the topic is in, or any other steps in between.I think I screwed something up while messing around with master pages.Any help is greatly appreciated.Thank you!Mark Thiel

Hi all,Currently, my content runs all the way across my widescreen monitor to the right edge of the monitor.Is there a way to set a right margin so that digital output does not appear in a browser to run the entire horizontal width of the screen?Or is the only answer to use tables -- to embed all body text in table cells in order to constrain "margins"? Thanks.Mark

Hello all:I am using RH 10 and a Sharepoint installation that is part of Office 365.My employer has a lot of little doc files in Sharepoint that contain useful information. I would like to link them from their Sharepoint location into a RoboHelp project that lives on my C drive. Can this be done? I have tried but cannot work out how to select the Sharepoint document from RoboHelp.Regards,Juliette Curtis

I want to remove the whole banner from the bottom of the HTML5 output (desktop-size view) that contains the "Go to top" button. I've tried looking around in the CSS file of my layout, but couldn't find how to change it (I can remove the image, but then I'm still left with a blank white bar along the bottom of the screen).Is there a way to set the size of this using CSS somehow?

Hello,I'me using RH_2015 (trial version).Our intensions with RH is to call a help-page from selected places in a html-page.I've made a project with the use off 2 different output's:- 'WebHelp'- 'Responsive HTML5' (primary choice for our projects)I use the 'RH_Showhelp' function to call a help-file by the hand of map-id numbers.I can open the help-file with 'WebHelp' (output) perfectly.If I try the same with the 'Responsive HTML5' (output), I get script errors. (using F12 within Internet Explorer)  * SCRIPT438: Object doesn't support property or method 'trim'    File: rh.min.js, Line: 6, Column: 9763                                                              &n

Hi all,I am currently working on a project in Robohelp 2015. I am able to generate pdf, word, webhelp...however while I try to generate a .chm (help file),the file fails to generate and i get a debug error message. Not sure what could be the issue. Can anyone suggest a solution?Thanks,Lovy

Hi, i'm using robohelp 11 and i have a problem with my output in HTML5 using microsoft EDGE browser, before the update to anniversary update(Microsoft Edge ver. 38.14393.0.0).when i open my project i can't see the contents in the left column.with other browsers the problem does not exist...I downloaded also the free trial version of RH2015 to try to solve the problem, but the result is the same.any suggestion fom me??thx

I'm using RH 2015 v 12.0.2.384.  When generating Responsive HTML or Multiscreen HTML, I'm trying to get breadcrumbs.  I've searched through other posts, and nothing suggested there is working.  When I try to add a header or footer to the master page, I can add it, but then the option to add breadcrumb placeholder is grayed out.  I can add the breadcrumb place holder to the body of the page, but, it does not display in the output.  I suspect I am missing some step here somewhere, but even after multiple searches, I can't figure it out.  Any suggestions?KB

Any suggestion on how to fix this issue when importing a Word document into RH 2015?   This was working up until 12/23/2016 when Office Updates were installed.ProblemEvent Name:                          BEX  Application Name:                             RoboHTML.exe  Application Version:                           12.0.2.384  Application Timestamp:                     564cc337  Fault Module Name:            &nbsp

I have used @Peter Chater Grainge’s “Merging Help” document for a few years now (at least since RoboHelp 😎Now using RoboHelp 10. Internet Explorer 9.I created the topic. Created a Map ID for the topicAdded to the index.Saved the project.Generated the parent (parent already had the child project in its TOC from years back). Content setting for Index is: “Default Index”. Navigation setting for Preferred Format is: “DHTML”.Generated the child. Content setting for Index is: “Default Index”. Navigation setting for Preferred Format is: “DHTML”.Copied the parent and child  whdata, whgdata, whxdata folders to folders outside the project along with the generated results for the parent and child.TOC is synchronized, Index appears, but the new topic does not.Did I miss a step?I did not add the topic to the browse sequence.

There was a thread two years ago on this that was never answered (here: Re: TOC links in Responsive HTML5 layouts are inaccurate with merged projects ). I'm not sure how often people review old topics so I'm creating a new one because I'm desperate for an answer to this problem:My set up: RoboHelp HTML 11 (version 11.0.4.291) on a Windows 7 OS. I merged this project using instructions on peter grainge's amazing website (Merging WebHelp - RoboHelp 9 and 10​).I also manually disabled the glossary functions in my Screen Layout.Here is a more detail explanation of the problem:ONLY in Tablet or Phone view does this problem occur. Everything works 100% in Desktop view:PROBLEM:In tablet or phone view, I click on a parent topic that has a few nested child topics inside of it. Once the list of nested child topics displays, I have the option to click on the parent topic that actually triggered the expansion and display of the child topics, OR any one of the child topics. When I click that PARENT