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gsgeigerParticipant

need help with page width problems

I have a problem with page width.  almost all of the devices that access my website can see my pages as I imagine, but if the width of the device is too large, then the text is wraped into a small column to the left.   at http://www.laclassical.com

Yehoshua PaulKnown Participant

Robohelp 10 printed documentation in Windows 10

Yesterday my company upgraded my work computer to Windows 10. I have Robohelp 10Today I attempted to generate printed documentation and received an error message.After searching the forums, I saw the thread on Office 2013 and Robohelp 10, and decided to downgrade back to Word 2010. I uninstalled Office 2013 and reinstalled Office 2010. I currently only have Word 2010Now when attempting to generate printed documentation, I receive the following error message:After clicking OK, Robohelp crashes. This occurs in multiple projects.If I right-click on Printed Documentation and select properties:When attempting to generate a pdf, doc, or docx, I receive the following error message:Any other suggestions?I checked the version features for Robohelp 2015 and saw that it only supports Windows 8.1 so I am pretty sure upgrading my software is no guarantee of anything.

mkcoffeeKnown Participant

Image in master page header

RoboHelp 11I'm trying to use our company logo and another image (as background) that should repeat across the header. The logo should display on the left with the 'background' image tiled across the page. I'm assuming the logo should 'sit' on top.I've looked at ww3 and found this exampleSet a background-image for the <body> element: body {     background-image: url('paper.gif');     background-color: #cccccc; } Also there's the background-repeat property. Based on the descriptions, it sounds like this is an approach that should work. But I don't know how or where to use the information. Do I need to edit the master page header placeholder or the project CSS or both? Or is there a better/preferred way?

claud2134Inspiring

topic links switch to project path links and break

Robohelp 11Some links that worked yesterday switched to the complete path name and are broken today because they're outside the project. For example: <a href="ma_stu_roster.htm"> became <a href="git/helpfile/projectname/ma_stu_roster.htm". Yesterday I did a find/replace for a word, which would change text on the HTML tab. However, if this is the problem, there should be many more broken links, as the replaced word was common. I know there can be a problem editing the HTML tab directly. What's happening and how can it be done to avoid breaks?  Thank you

CaroleR_CTTParticipant

Responsive HTML5 Compile - hml file not found

After updating to 11.0.4.291, I compiled our Responsive HTML5 primary layout with no errors. I selected the 'view results' option which appears normal until any docs are selected, they all generate a 'file not found' message. I checked the file path and the hml files are there and appear fine. Any ideas on what is going wrong and how to resolve??

friedlandersKnown Participant

Using the Back button to return to a topic from a link to another page

My current RoboHelp 11 project has a number of links from one topic to another. When clicking the Back button in the browser to get back to the original page, it closes all dropdowns, etc. that may have been open prior to clicking the link. Lately, I've been asked by users if there is any way to return to the position you were in before clicking the link. I've been searching, but have not been able to find any way to do this. Is this possible and, if so, is there a fairly easy way to achieve this?Thanks so much.

Lars WilhelmerKnown Participant

Applying both topic-level and content-level tags to a topic

Applying both topic-level and content-level tags to a topic doesn't seem to work in RH 2015 HTML5 output.Example: I have four conditional tags: A, B, C, and D. I apply tags A and B as topic-level tags to the topic. Also, the topic contains content that should only be displayed when A is selected in the filter pane, and other content that should only be displayed when B is selected (= content-level tags).Now the topic-level tags work - the topic won't be displayed when C or D are selected. But the content-level tags are completely ignored, and all content is shown.I guess the reason behind this is that nested dynamic content is not possible at the moment, as I have pointed out before (Dynamic content in tables / nested dynamic content).Is that something that will be addressed in future versions?

ThierryFrouxParticipating Frequently

Dropdown Hotspot based on another Topic

I would like to create a Dropdown Hotspot which automatically displays the contents of another HTML file.Is this possible?This would be similar to an Auto-Sizing pop-up except that the content of the HTML is dropped into the parent page rather than displayed in a pop-up window.Thanks

triplelkornParticipant

RoboControl issue

Hi,I am receiving the following error when I try to connect to the robocontrol server.I checked and the service is running, a netstat -a shows that port 8039 and 8041 is listening.I added a rule in the firewall (this client/server are in the same network). When I use Nmap and scan the server port 8039 and 8041 do not show up.Any ideas what could be causing this error?Thanks.

richaa37376493Known Participant

Webhelp (CSH) generated in RoboHelp in non-flash mode is not working in Mozilla Firefox

Hi All,Please help to resolve the issue.Unable to view web-help generated output (in non-flash mode) in Mozilla Firefox.From,RA

camilaf3199346Inspiring

How to create a hyperlink to send an email in CHM file?

Good morning,My issue seems to be simple, but I can't solve it. I would like to create a hyperlink that opens a link for sending an email and then my issue would be solved. I've tried it inserting a link clicking the hyperlink button, but it didn't work, maybe because I have to generate a CHM file through Microsoft HTML Help option. Maybe someone can help me, that would be easier.I would like to have a hyperlink, then when you click on it, it would open Outlook with an option to create a new email. For example: sendto:fulano@microsoft.com Maybe someone can help me. Thanks in advance!

francinef530Participant

add new links to help file. they work on PC but not on MAC

I'm updating a help file for WebHelp. I've added some new topic links. They work fine when viewed on a PC Browser, but they don't work on the Mac. The old links work fine on both OS. I'm using RoboHelp 11. The file may have been first created with an older version.

Lars WilhelmerKnown Participant

Dynamic content in tables / nested dynamic content

Hello RH community,let's say I have defined four Conditional Build Tags in my RH 2015 project: A, B, C, and D. I also set up these CBTs for Dynamic Content Filtering (HTML5 output).In my topic, I added a table with three rows and some text in each row. Then, I assigned one CBT to each row (row 1 -> A, row 2 -> B, row 3 -> C).I also added some text outside of the table and assigned CBT "D" to it.So what happens if I view this topic in my webbrowser (IE / Chrome / whatever) and select "D" as a content filter? The text of the three rows is hidden, but the table borders are still visible.This is because the table is not effectively empty - it still contains paragraphs with the "rh-hide" class added to them.Now I thought I could wrap the whole table in a <?rh-cbt_start condition="A, B, C" ?> tag. Unfortunately, this applies the A,B,C condition to all rows of the table, and the differentiation between A, B, and C does not work anymore.I think that's because nested dynamic cont

blackankle2Known Participant

How is the best way to create a duplicate version of an HTML 5 Help system?

This is for a cloud-based SaaS product which doesn't have releases in the traditional software sense. An initial Help system was created. Now I have to prepare to do periodic updates. I'm thinking of duplicating the existing Help system's folders and file and renaming the existing system's top folder to "release." I would then name the duplicate's top folder "beta" and work on updates to the product in the beta version. Once the beta version is ready for release, I would copy those files over to the release folder structure and repeat the process. Are there any gotchas when duplicating a Help system? I want to make sure the hyperlinks and graphic links are kept intact.Any other suggestions for handling this?Thanks.

Stellas-xrB0BjKnown Participant

Can I create a Merged Help out of two existing Projects?

I have an existing RH11 Project (Project A) that is on RoboHelp Source Control.  It is called up within the software that it is written for .  My company developed an add-on software to the original software.  I have about 30% of Help for the add-on (Project B) completed but it is not in Source Control.  The developer just informed me that the Help file needs to be one Help. ( I did ask this question in the beginning).  Is there a way for me to create a Merged Help project out of the two existing Projects and have it in Source Control?  I have created Merged Help before so I have some familiarity with it. I have Peter Grainge's RoboHelp authoring site bookmarked.Thanks in advance for any direction you can provide.

chanseu32634421Participant

Any way to remove the use of the Webhelp Pub path feature?

The one RH11 pain above others that's probably been the biggest perpetual headache to deal with is the Publishing Path feature @ the end of  WebHelp SSLs. Working in a team-based environment (community access to the RH11 proj pool, Visual Studio 2013 & TFS local work space) means everyone can make steady project updates. No matter how many hundreds of times the message is sent out NOT to publish from within RoboHelp, it of course happens daily, and I'm wondering if there's a way to disable the Publishing Path option on a single project basis. (The nice individual ulcers each occurrence gives me are starting to get old fast)Anything at all that can be done to accomplish this, be it a way to remove the feature and / or render it unusable?

rsheairsParticipating Frequently

RoboHelp 8 blow-up with right-click on TOC item

Does anyone know if this issue has been addressed by Adobe?I am also having the issue -- whenever I right-click on the TOC column within RoboHelp 8 HTML, it gives me the previously reported error message and shuts the program down.  Not a horrible issue -- but I have lost work when I forgot that I can't do that action in this application.Thanks,Bob

SGRoehInspiring

Does RoboHelp 9 support jQuery?

Hi,I'm having trouble running a jQuery script in RH9.I'm trying to run a jQuery script in RH9 but it doesn't do anything in the RH Previewer (Ctrl+W). When I generate a chm, the topic displays an error message when displaying the topic.The short script I'm running is this:$.get('rhvariable.apj', function(data){   var xml_data = data;   $(xml_data).each(function(){        if($(this).find('name').text() == 'Laser_Version') {            var release_Version = ($(this).find('value').text());            alert('The current Release Version is: ' + release_Version);        }    });});Essentially, I'm opening the XML-based User Defined Variable .apj file and locating and returning the version # of our product from it that I'll use to insert into a form that comes up for user feedback.

andrew wakeInspiring

Calling Captivate HTML5 Demonstrations

Can Captivate HTML5 demonstrations be launched from a CHM file?

DevtoolsParticipant

how to downgrade Robohelp office 2015 12 to version 11

i need info about downgrading the robohelp 2015 12 to version 11 can anybody help me please

Lon DavisParticipant

Turn off, or remove the "Print" function in RoboHelp 2015

We have our RoboHelp doc behind a secure site. We don't want people to be able to print it out (or create a PDF) for security reasons. Is there a way to remove the print icon and functionality in RoboHelp 2015? Thank you.

matthewdormaParticipating Frequently

Saving Backups to Livelink

Curious if any other RH users have backed up archived versions of their complete project files to Livelink. Our records department wants to move everything to Livelink and I am trying to think of best practices for RH files being archived in this system.Thank you!

s64821374Participant

How to output user guide sections as separate webpages?

I have a massive user guide (MS Word file) that has various sections and sub-sections (e.g., 1.2, 1.2.3, etc.). When I output using Webhelp, Responsive HTML5, or any other SSL, the guide is published as one long webpage. I can use the TOC to navigate to selected sections, but I can of course scroll up or down to other sections. Is there a way to isolate and output each section as a separate page, while keeping the comprehensive TOC?It would be incredibly time-consuming to divide up the actual Word file...then import them individually into Robohelp... I'm very new to Robohelp, so any help is much appreciated! Thanks!

Auntie_Em-PamKnown Participant

RH 2015 - How to delete multiple topics?

Hi all,I had this issued with RH11. If a folder contains topics, you cannot delete the folder - you have to delete each topic individually. This is quite time consuming if a folder contains, for example, 20 topics. Is there a workaround to delete an entire folder with the topics it contains?Thanks,Pam

GaniaInspiring

How can I import Glossaries in RoboHelp 11?

I followed the reference guide with to select a glossary in the glossary folder; then select File>Import>Glossary. However there is not an  glossary import on the File menu.

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