RoboHelp

I created an output on my laptop (15 in monitor), and on that screen it looks as intended, with the TOC displaying on the left and the search bar on the top right. I expect, since it is responsive, that on a smaller screen, the TOC and search will shift according to the size of the screen.  But when I look at it on a larger desktop monitor, the TOC is permanently minimized and the search icon is on the left.  It looks as it would if I were viewing on a tablet.  Is there a way to fix this?  On a desktop monitor, I need the TOC to display and the search box to remain at the top of the screen. Display results are the same in Chrome and IE11On my laptop:laptop screen resolution settings:On my desktop:Desktop monitor screen resolution settings:

Hi All Trying to download Adobe RoboHelp 2015, i believe the firewall on our corporate network are blocking the download. Each time we try to download the package it just comes back with 'waiting'. we had a similar issues with updating Adobe Flash player, getting initialization error. I wanted to know if there is any Msi files for Adobe Robo Help the trial version, so we can install the package for our external client.Any help is appreciated

Have been provided with a new PC to replace the old one running win 7 Pro. This new one is running Win 8.1 Pro.Having installed RH10 and all the patches, and copied my project files across to the new PC, attempting to use the RH ScreenCapture program is a major problem. When I select Capture - Region ( most frequently used capture type) ScreenCapture is minimised (as expected), and after 500 milliseconds (default lag) the image of the screen to be captured is increased in size to about 150%. Now, I don't want to capture images that are 150% bigger than actual; capturing these images and then resizing is also not an option as the image quality becomes degraded too much.Adobe support have observed this problem on my system. They have had me try to disconnect the extended monitor - no change, they have played around with graphics properties, all to no avail. The only success was by changing the main screen resolution to its lowest setting (1024 x 768), which is not really a viable option.

Hi All,For the past year I have been working with Adobe Tech Comm Suite to build an online help system that is authored in FrameMaker and linked to RoboHelp as the help generation system.With the new year we switched to Tech Com Suite 2015 and  overhauled our doc folder structure. The RoboHelp project and associated FrameMaker files were moved together into a new set of folders.  Unfortunately this movement of files broke the file path linking between FrameMaker and RoboHelp in Tech Comm Suite 2015.  The recommended solution that I found on the web is to right-click on the book file in RoboHelp, select Restore Link To FrameMaker File and browse to the new location of the missing FrameMaker book file, and then perform a Force Update All.  The end result is that all of the topics included in my RoboHelp-constructed Index and TOC vanish and the HTML content formatting is impacted .No matter what I have done I cannot seem to find a solution to fix to maintain the integr

Our company is mandating that everyone update to Office 365.We've been using Office 2010 with RH 9 without issue. But does RH 9 work with Office 365?One of the writers on my team updated his system to Office 365 and got this error when he tried to generate printable output:Call me crazy, but Office 365 is definitely newer than Word 2000.

Should I upgrade from Robohelp 9 to Robohelp 11 or Robohelp 2015?Robohelp 9 Word is being used at Veterans Affairs.  System Attributes:            RoboHelp HTML V9.0 RoboSource Control 3.1 RoboHelp Server V9.0 WebHelp Pro 9.0.1.262 

My customer has developed a web application that consists of a series of pages of forms. The web application can be accessed via laptops or smart devices (browser-based).Next to each form field, they want to embed context-sensitive help buttons (shown in the example below as question marks). The customer has specifically requested that, when the user clicks a help button, they don't want the user brought to a new tab in order to read the help topic. They either want the help topic to appear as a floating window on top of the existing tab, or somehow embed the help topic within the existing tab. Are either of these possible?To visually show you what I'm looking for, I made an example shown below. When the user clicked the help button next to the Comments field, a floating RoboHelp help window appears in front of the form. The user would then read the info in the window, and then close it (thus returning to the form).Again, is this possible in RoboHelp? If so, how? The biggest issue (in

Hello.  I apologize if this has already been asked and answered; I tried a search with no luck.  I am testing RoboHelp 2015 and am converting my RoboHelp 8 projects to do it. After converting an old project, when I open a topic select View Item, I receive this error:Whether I select Yes or No, the topic opens but I can't select any of the drop-downs to see the content inside.  This doesn't seem to be a problem for the finished output after I generate the webhelpl, but I still need to be able to just view topics to see how they look.Any suggestions?Thanks very much!

Does RH2015 have a 'format painter' function?

I'm using RH2015.  I have Office 2013 installed, although I have no intention of creating Word docs.  I have built my project and successfully generated .chm files.  However, now I need to generate a PDF.  When I click on 'Printed Documentation' in the Output, I get a box that says:  'The parameter is incorrect'.  I click OK and it pops again...OK again and now I get past it.  I complete all the entries on the pages, but when I click (finally) to Generate, nothing happens.  In the Print Document General window (the first one), none of the drop down options have anything in them.  I select the Adobe PDF option, and uncheck the Word option and get the 'parameter' warning again...but OK clears it.  I click Next...I see the TOC and Chapter Layouts as they are in my project...Next again, and I see the topics...but the Section Layout is basic.  Do I have to completely reset all the topics into the section layout box?  Why?  I a

Using RH2015 I have located a Positioned Text Box over an image and configured a Trigger from text in content up page from the image to Show/ Hide the (effect) Positioned Text Box on click. The issue I see is the text box does not remain positioned relative to the image on which it is overlaid. Is the positioning of a Positioned Text Box relative to the Trigger in this case, rather than relative to the image as desired? I am using a Responsive HTML5 output so would like to have a solution that would flow relative to the image position and scale changes, remaining anchored.

Not able link to framemaker files in robohelp 11. That option is disabled.

Hi,when I link Framemaker documents that contain screenshots then the images generated in Robohelp are too small. I tried various import settings but without success so far. If I set the "size" setting to e.g. 150%, then the resulting images are larger, but totally pixled and unreadable. I also tried setting the size to 0pt as it has been suggested in some threads but to no avail.It seems that Robohelp resizes the images based on their dpi values in Framemaker. Simply enlarging them in Framemaker improves the quality of the imported images but of course destroys the Framemaker-layout.

We had a request today to translate our WebHelp from English to Spanish.  I'm open to any suggestions/recommendations on how to go about this (e.g., features RoboHelp might have, resources I should read, etc.).The customer who wants the translation also wants both the English and the Spanish versions, ideally with the option to switch between either version at any time using a hyperlink.Ideas?  Thanks!Tim

When I was using RH11, I was able to drag and drop a baggage file into the Table of Contents; however, RH 2015 won't let me.Anyone know why not? Is it possible?Thanx,Lon

Not sure what the difference is. I found this in the documentation:UpdateUpdates topics generated from the selected Word document. Only the topics that have changed are updated.Update AllUpdates all topics generated from all linked documents including all Word and FrameMaker documents. Because all documents are updated, including those that you edited in RoboHelp, exercise caution when you use the Update All option.Force UpdateOverwrites the current set of topics generated from the selected Word document. Use this option to force an update of the topics generated from the linked Word document after you edit the source in Microsoft Word. This option updates all topics including those that haven’t changed.Force Update AllUpdates all linked documents, including Word and FrameMaker documents, and overwrites all generated topics.Which begs the question - is "Force Update All" the only option that affects linked FM files?And why are the non-book files removed from my webhelp.hhc TOC when I s

I am trying to set the default location of both the main and secondary windows for help panes, yet no matter what I try, the settings I use when building the project are not reflected in the output.  I have tried to match the exact same settings as used in my prior version of RH 9, yet am having no luck.For example, I have tried to set the main and second window to appear in the lower right hand corner, but the windows show in the upper left corner.  Also, when I set for the second window the setting to not show the main window, anytime I call up a second help topic, the main window shows first, with the second overlapped.  I never had these problems in RH 9.Might anyone have suggestions on what I may be doing wrong?Thanks,Matt

  Response from Elaine R (View the full discussion 11/19/2015): "I can confirm that Responsive HTML5 layouts do work with merged projects (as do Webhelp ones) in RH 11.0.4.291. However, note that you may experience the same problem (or a variation of it) that I did, and that Willam (van Weelden) kindly provided a fix for. (See Re: Merged Responsive HTML5 project TOC problem)." Unfortunately, we cannot download scripts that are not sanctioned by Adobe.  

I have added a custom script to my RoboHelp 11 project. In the Register Event dialog I enter my function to call and select  the PostWordDocUpdate event. I then click OK and then Save All in my project. If I close the project and re-open the event is no longer registered so I need to preform this task every time I open the project. Is there a way to have the event registration saved?

Hi All,Need your help in creating script for shading DHTML pop-up area.We have recently started using DHTML in Robohelp. In order to distinguish the pop-up area from rest of the content, we are looking for ideas to shade the DHTML pop-up at project level. Any help towards achieving this will be greatly appreciated.Thanks in advance,Adi

Hey there,I am trying to make use of Google Fonts in a RoboHelp 2015 doc and have tried what has been suggested here - Adobe RoboHelp: Use Custom Fonts | WvanWeelden.eu and have followed the steps detailed, however have not been successful.I am on a Mac that has "Parallels / Win 10" installed and have checked that the fonts are installed locally in Windows (they are) and have also added them to the Baggage file as instructed.These fonts however do not show up Edit/Character dropdown as a selection... Like I have said, they are installed in the Win Fonts folder.Seems that something is not right here and I am hoping someone can shead some light on this for me.The other issue that I am having is related to the use of "Google Fonts" and the error message that I am getting when loading the RoboHelp file.I have added the "@import" link to the very top of my default css file as described in the Adobe RoboHelp: Use Custom Fonts | WvanWeelden.eu tutorial and have directly made use of the @15521

Now that RH 2015 is available, is there any way of knowing how long RH 11 will be supported? How long should we hang on to RH 11 before it becomes necessary to move up to 2015?thanx!Lon

We have been using RH for years and the current version of our CHM file was compiled on RH8.  Now the person who maintained the help system is no longer around and I, new to RoboHelp, am trying to make the RH8 project work with the trial version of RH2015.  The build declares itself to be successful although there is a HHC5003 error.  The resulting CHM file loads normally and seems to have everything in it.  But clicking on TOC and index entries most often has no effect (i.e. does not change the content panel) but sometimes works correctly.  The pattern seems random and varies from build to build.  The clicks give an audible feedback whether they work or not.Clicking on the HHActiveX ribbon, however, always displays a topic.  The registry shows that the 2015 version of HHActiveX.dll is registered. Anyone see how I could fix this?Bill Below

Hi all,I have created a single HTML page using Robohelp. When I open that that link in a mobile browser, it opens but I have to zoom out to view that page. Can someone suggest to resolve this issue. it should look normal. when I create a help file of multiscreen layout, it will look properly, but when a single page is created and hosted on the website, it is zooming in and the user ahs to zoom out to see it. Please suggest.Thanking you in anticipation,Sahitya

I have tried numerous times to add a screen layout. Every single time, RoboHelp completely shuts down. I have rebooted my computer twice - once with a regular restart - once by completing shutting it off and letting it sit for 5 minutes.Suggestions?