RoboHelp

I am using RoboHelp 8 and when I opened my project today, my project files had reogranized themselves.  When attempting to drag and drop to put them in the correct order, the file will drag, but does not drop.  I drop it and it does not move to the new location in the project files of the project manager.  Additionally, when regenerating the toc, not all the project file folder appear in the toc, only some of the files show up in the toc when I auto generate.  It was working fine yesterday and then today it is broken.  Any idea on how I can fix this?

Attempting to use the "Create PDF for Review", however, the Enable commenting in Adobe Reader is greyed out.  Adobe Reader X1 and Adobe Acrobat DC is installed, are either compatible?

Currently My team members and myself are creating a responsive layout to use for our projects, however, when we create the layout and add to Robosource on one machine, the other machines can see the screen layout but can not select to apply it. Does anyone know of a solution to allow multiple machines to use a responsive layout via version control in Robosource?

when I try them, I get this message: "This app can't be activated when UAC is disabled." What's a UAC and how do I enable it?

I'm doing an eval of Release 2015 right now, but I also have this behavior in RH10.Is there a setting whereby I can set image properties while inserting (or changing) an image file, without having to close/reopen the dialog? This is a truly annoying issue that I can't seem to find a solution to within RH. (Not to mention it's also extremely counter-productive!)Any tips/suggestions would be greatly appreciated. If it's a 'bug' how do I go about getting it fixed?

I am new to robohelp and this forum so i had asked the question in General Discussions, through profile home page.Please find all the details in below Link and replies from Adobe Staff member:IE11 renders a blank webhelp popup window(doesn't happen on first instance but from thereon) Version: Robohelp 2015 Trai…"-------------------------------------------------------------------------------------------------------------------------------------------------------I am using trail version of robohelp2015, I have few issues when i open webhelp popups from the links in webpage in IE. It works fine in Chrome.I click on help in on page, which opens a webhelp popup window. i don't close the popup and go to next page in my test website on now again click on help. Now it refreshes the webhelp popup with blank window in IE11.Help would be appreciated.The page is entirely blank without skinThe script i am using to open webhelp:<A HREF='javascript:RH_ShowHelp(0, "helpfiles/index.htm>>Mainwi

I have upgraded a WebHelp project supporting a browser application from RoboHelp 9 to Robohelp 11.02.240.The WebHelp context sensitive help displays and refreshes correctly when the browser application is opened in Firefox and Chrome.The following error occurs when the browser application is opened in IE11:1/ The first time a help button is selected on the application the help window displays correctly.2/ But leave the help window open and select a help button on the application and the help window does not refresh correctly. A Blank Page is displayed.    The browser application uses the RoboHelp_CSH.js file and the RH_ShowHelp function with the HH_HELP_CONTEXT command.I have provided my software developers with the lastest RoboHelp_CSH.js file shipped with RoboHelp 11.02.240.This is an old application and the help did display correctly in IE when it was developed. I dont know which IE release introduced the problem.Is there a fix? Thanks.

We are upgrading from RH9 to RH11.  In doing so, IT changed the source control server and removed the old one.  The RH projects are still trying to connect to the old server.  How can we remove the SC from the projects without connecting to a now non-existent SC server?

A staff member has asked if he can have statistics on how often employees are sending a certain email to customers. The email in question is a UDV. Is there a way I can pull statistics on how often that UDV has been opened?

Hi,I have an issue with the scroll bar. I want to remove scroll bar from the multiscreen HTML 5 output. I want vertical but want to remove horizontal scroll bar? This means the screen should be fixed. Can someone help me in resolving this issue?

Member  in our work group use RH 11.  If a new member order RH 15, can all members work on the same files?

Two of the three master pages contained in my project have disappeared from the Master Pages folder in Project Setup.  They are still "assigned" to the topics where they have been used, and those topics look fine, but I am unable to select them when creating new topics.  When I look at my local project files, I see them in the folder for this project so they are not completely gone.  I did try to re-import them into the Project Setup, but got no results.  How do I get them back into the Project Setup so they are available for use?  Thanks!

I am experiencing extremely slow printing of pdfs in Acrobat Reader DC. I print from an HP Office Jet 8610 and I did not have this problem printing from XI Pro or Reader. I see that there are many complaints regarding this issue. Have there been any solutions?

I'll be meeting with a developer tomorrow to discuss possible solutions for the Browser history issue, where calling RoboHelp using the CSH JS API creates an entry into the browser history (for IE, at least), and then clicking Back recalls a CSH Help topic instead of taking them to their previous page in the browser. It appears that I will need to spoon feed them a solution in order to get a fix implemented. I understand scripting enough to muck through HTML, but I will definitely need assistance. The developer has told me this so far: "The events that are causing it to be an issue are that the project is sitting out on a file system (rather then web) and second that we are using an IE4 browser, the combination invokes an 'iFrame' instead of a pop-up window and stores a history record in the parents browser history." This doesn't quite make sense to me, unless the iFrame is the "IE 4 browser", because they've got us all on the same patch and same version of IE 6 at the company. Als

I just upgraded from Robohelp 11 to Robohelp 2015. We normally generate our output in the Webhelp format, but I want to try Responsive HTML5 to take advantage of the Dynamic Content Filter feature. After converting my project and customizing the Responsive HTML5 settings, I've tried generating the output. When I open the output after Robohelp generates the files, Internet Explorer crashes/stalls, and a message pops up at the bottom of the browser stating that the "The webpage is not responding due to a long-running script." When I open the file in Chrome, I do not get this error, but the project lags and starts becoming unresponsive if I click around enough. I've tried tinkering with the Responsive HTML5 settings and even going back to the defaults... but I can't seem to get it to work. Oddly, out of the 15-20 times or so that I've tried generating the project files, one of them seemed to work... at least better than the other times. I saved a copy of that output, but I absolutely cann

I have the following written up in RH:The code behind it is:The CSS id "DivNote" is defined:However, when I generate the printed output, I get this:The style for the Note is gone.I created a class="Note"... :...and applied it to the div with similar results but with some of the styling coming through:The HTML (.chm) output looks fine as does the preview (Ctrl+W) view.Your help is graciously appreciated.Steve Roehrig

I have a master project that houses external links to many projects (over 70) and all index entries combine to create a master index for the help system. After I upgraded to RH2015 and I have generated both the sub-project and the master project, the keyword/subkeyword relationships have disappeared. Index entry keywords are listed without any subcatgories although the project has them. Like this:So, now I have a giant list of keywords without the indentations to delineate the keyword groups. I did much of the index by hand using the Topic Properties and the "keyword\subkeyword" format. Has that delimiter changed? Anyone know or have the same issue? Am I missing a simple setting some place?I've been through the What's New and Forums here, but am not seeing anything.Thanks in advance.

I had a PDF document which had to be converted to a word document( as I had to edit some content). As we  don't have a PDF converter, I decided to import the document into Robohelp and generate a  word document. But all the pdf pages were converted to images when I imported into Robohelp and generated the printed document  all the content were displayed as images.(I was unable to edit the text in Robohelp as well).How should I do it. Please help.

I am using RoboHelp 2015 to generate HTML Help. In my tri-pane window definition, I DO NOT have the Browse Sequence check box selected. When I generate HTML Help and view output within the RoboHelp interface, the browse sequence does not appear. However, when I view the CHM file outside of RoboHelp 2015, the browse sequence pane DOES APPEAR in the tripane window. Is this a bug? How can I get the browse sequence to NOT appear? Thanks in advance!

Hello all,Using RH11: how can I set up roman page numbering in my master page? I wanna use that master page for my TOC section of word output. I read Peters "Printed Output Using Adobe RoboHelp 11", but how can  I set up roman page numbering?thxJulian

Hallo!Ich habe zu diesem Thema lediglich ein Skript für RH 10 gefunden. Gibt es bereits eine Lösung für RH 11?Benötige dringend Hilfe!VGFrauSchmidt

We are using RH 2015 and would like to know how to create a link from a context sensitive help topic to jump out to or launch the output TOC accessing all help topics. In other words, the generated webhelp output. I've seen this done before but do not know how it was done.

I use RoboHelp 11 to create AIR help. My AIR file is digitally signed in RoboHelp by specifying the certificate file and entering a password. However, my company requires that I only use a certificate that is installed by the company in my PC's Certificate Store. There is no longer a file or password for me to enter into RoboHelp. Does anyone know if there is a process for doing this? Can RoboHelp (2015 release) allow this source for a certificate?- Kent

RH11 Version 11.0.0.179My company just redesigned their website and the Home button on the CHM now throws the following series of errors.  If you click 'Yes' to continue, it will eventually launch the website, but in a mobile view.  For instance, it has a menu button instead of the menu items across the page.Script Errors:These are all Line:0, Char:0, Script Error### Links to js files removed.Then you get:Line:6Char:31Error: Bootstrap's JavaScript requires jQuery### Links to js files removed.Followed by:Line: 5Char:1Error: 'jQuery' is undefined### Links to js files removed.The website is www.epis.com.Any thoughts on how to fix?  Is this something the web designer needs to address?Thanks,Jonell

I have a possible new customer with the above question. I have not been able to find an answer in any of the documentation.Tom Riley