RoboHelp

There's always an error at the Initializing stage. It tells me to restart and turn off firewalls, etc., but I can't turn off Windows Defender.

RoboHelp HTML 11.0.4.291.In my stylesheet, I have <p> classes for notes, tips, examples, and cautions. Each has a background image.p.note { background-image: url(note.jpg); background-repeat: No-Repeat; background-position: 0pt 12pt; margin-left: 12pt; border-left-style: none; border-right-style: none; border-top-style: none; border-bottom-style: none; padding-left: 40px; padding-top: 20px; padding-bottom: 20px;}The images show in outputs but not in previews, nor in Review PDFs (Review | Create PDF for Review . . .).Is there a way to make those images appear?

Hi I am using RH10, with Word 2007.I have imported the Word doc and used its ToC in RH project. However, when I click the Autocreate using ToC in Browse Sequence Editor window, nothing happens.Is it some sort of known bug? Or am I missing something?Please advise.Sreekanth

Hi,I'm using RH11, Webhelp 11.01.235...I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0.  Selecting OK to this message clears it and then I can view my docs okay.I'm also using Zoom search, and frankly, can't remove it from my project due to the number of files to test.  But, this error does not occur when clicking through the toolbar (content, index, print)Anyone else have this issue?  I really need to fix it..........thanks!

HiI am using RH10. My entire project must use Arial font. But I see the Default Paragraph Font in the default.css is Times New Roman. What does this do? It is grayed out. So, how to change it?Sreekanth

Hello.  I am using TCS 5.  If there is some way I can turn off generating chapter-level .css for my FM12 book when I bring it into my RH11 project, please post here.  The chapter-level .css overrides the customized RHStyleMappings.css that I have in the RH11 project.

RoboHelp 8 has been installed on my computer for years, and I've been using it without problems during this period.Today I went to use it but it would not start; a dialogue box came up saying 'Licence for product has stopped working' with error code 148:3 being quoted.I've re-booted and re-tried to start RoboHelp, as recommedndd, but with the same result.Does anyone know why this has happened, and why the licencing should stop working?

Has anyone generated webhelp and when viewing with IE 11 the contents don't appear after allowing blocked content?

Greetings, I'm an experienced tech writer w/prior single source experience using RoboHelp (although many years ago before it was acquired by Adobe) MadCap Flare (somewhat) and Quadralay Webworks (quite extensive). So for all practical experiences at the point in time, I'm a rank RoboHelp beginner. I've been exploring the product for a couple days, including those few lost hours spent fumbling about with the invisible TOC issue (thx Firefox!). Anyway, I'm beginning to suspect that my current arrangement, which includes a permanent Frame installation and a monthly RH subscription, is not what I'd hoped for, being as a linkage between the Frame files and RH doesn't seem to be maintained after import. Am I (hopefully) mistaken on this point? I've been using Frame nearly continuously since the late 1980's. I pretty much know every arcane FrameMaker trick and keyboard shortcut one could ever want to use, and so would like to go on with it as my primary authoring platform, if at all possible.

Using RH10, I want to put a numbered list in a drop-down hotspot, which is itself in another drop-down hotspot. Whether the list is directly pasted into the drop-down or inside a snippet which is referenced in the drop-down, the numbers do not render in output, and the first lines hang to the left.Is there a solution to this?

How to add a PDF to the Help button of the Application? Do we need a Robohelp to generate this?

Hello All,Note, I tried posting this question over on the Adobe PDF forum, however, I kept receiving an "m5" error. At any rate, I have searched the WWW and could not find a simple answer/resolution to my exact inquiry; hope you all can help.TECH STUFFUsing  WIn 7Rh 11Word 2013 (Syles used: Heading 1, Heading 2, Heading 3, and Normal).HISTORYThere was always a problem since I started with the company. Resources did not know why and accepted the PDF output. However, the issue was brought up by a new QA employee, hence, I figure I will investigate if anyone else had the same/similar issue, and what they did to resolve the problem.PROBLEMConverting (e.g., File>SaveAs.pdf, Save as PDF, or Print>SaveAs PDF) a Word document to a PDF, there are BLANK pages between Chapters. Why?Thank you all for your time,~PM

Using Robohelp 10/FM11We recently noticed that some mappings in the All Map IDs dialog appear unmapped, but actually work properly.  Specifically, the map ID is valid, but the topic name it's mapped to is not displayed in the dialog.  That column is blank.  The .h and .ali files appear to be fine.  What's more, I noticed when I created a single sourced project from FM to RH, the markers I created manually work, but the matching topics are similarly "blank" in the dialog even though they are present in the .ali and .h, and the links work fine.  The markers that RH creates for the individual chapter names actually do appear with topic titles, the markers i create to do not. Also, the topic properties only show the RH generated Map ID, not the one I created, but again the ones I created are in the adjunct files and seem to work.The reason I am posting is that editing .h and .ali to verify mappings are correct is not trivial. We should be able to verify the mapping

Am I missing something or is there a configuration option that will allow me to determine how many topics a bread crumb trail will display? for some reason when I click on a link to a topic from my start page, and then click on another link to a topic and then another one and so on...it only shows the start or landing page and the first topic I clicked on that's it. I have been using the options in the compile settings to determine this but if there's another option to set this, please let me know.

Can anyone tell me how I use this function? I have a large number of smaller topics that I want to link into a single topic, similar to a TOC in a Word dcument that user's can click on to go to but don't want to have to create these links manually. Then if the names or the links get updated I can just run some kind of TOC to automatically update.  Is there an automated way of doing this? I see this function above in the Insert menu and I see it puts in a Contents object but where and how does it pull headers in from?Any suggestions would be appreciated.Geoff Thomson

Is it possible to add a PDF file to the Help button of an Application. Do we need RH to do so?

For some reason, when I click "close project" in RH10, the rhtemplate.apj always gets checked out and remains checked out. Everything else will get checked in except for this template file, for all projects I work with. This only happens if I make a change to the project. I can go to the Robosource 3 explorer and check in this file there, but it causes extra work for me and it shouldn't be doing this. Has anyone else experienced this issue and found a solution?

My IT department is having a difficult time pushing the Adobe Acrobat Pro XI to install on my computer. They suspect it's because of the PDF add-on in RoboHelp 11. They say the add-on is at a newer version, and therefore, the Acrobat installation keeps failing. Is there anyone experiencing this as well and is this a known issue? Is my IT department correct in thinking that the issue is due to the add-on in RH11? They're thinking we need to turn off the add-on some how.

Is anyone using RoboSource Control with Windows 8.1? I've heard rumours that it isn't compatible.ThanksJonathan

Hello,I have one robohelp project with 6 different TOCs. From each TOC, I am generating one web help and one chm output. So, in all 6 webhelp outputs and 6 CHM outputs. Now, while generating any output, I found that almost all the images from the project are included in the output even when the images are not used in the particular TOC or the respective topic is not linked from the TOC. Due to this, the size of the output is unnecessarily increasing.Has anybody come across such situation? Am I doing something wrong? Is there any option to stop getting un-referenced images added in the output?-Charudatta M.

I am comfortable creating links to topics, but is there a way to link to a heading within a topic? For example, I want to create a link in Topic A, to a Heading 2 in Topic B.

Can I save RoboHelp 11 as RoboHelp 10? is there a compatibility issue? My colleagues have 10 and I have 11. We share files. Will this be a problem?

Hi all,We have recently purchased ATCS5 and to my shock, i dont find the Multiscreen HTML5 option listed in FM12 > Publish.Is there any way where i can get this to list in FM12 along with the rest, i.e responsive html5, epub etc.In ATCS4, we had created a central multiscreen template, which the entire people in my team used and we could easily generate the help from Framemaker 11.There are numerous single ditamaps in our product, and linking them each to robohelp is not worth it. Can anyone help me, or let me know if there is a workaround to get FM12 list Multiscreen as an option under Publishing.ThanksSharada

Hello,I am using RoboHelp 11 (110.04.291) with RoboHelp Server 9.  My layout is WebHelp Pro.  Windows 7 OS.In all of my help projects, I have a Release Notes topic with hyper links out to PDF versions of our past release notes that I have added as baggage files. However, in only one of those projects, the same 7 of the 12 baggage files are dropped every other time I publish.  I have to recreate those same 7 baggage files every other time.  So strange.  The PDFs are stored inside the same structure as my robohelp project.  I've attached an image.  I have compared the PDF's and cannot find out what the difference is but the system only wants to retain the first 5 baggage files and so those hyper links remain working regardless of how many times I publish.Does anyone have any suggestions at what I should be looking at?  Am I storing them in the wrong directory of the project?  Thanks in advance.  Kind Regards, Julie

Hi everybody,I began using the Resource Manager, and I created two folders, one with HTML files (topics), and another one with pictures present in those topics.As I transferred the topics to the HTML shared folder the pictures references remained the old ones, i.e. the ones inside the project folder, right?Therefore I began reassigning the pictures to the ones copied in the pictures shared folder, and here begins to be a little bit illogical and difficult.I deleted the pictures from the original project folder as I want to save the space and have, of course, the pictures only in the shared folder, however after I reassign the pictures to one of the topics, and I sync it, the pictures I deleted appear in the root folder of the project.I wanted to have the "common" pictures (they appear in 2 different projects) only in the shared folder (declared as pictures folder in Resource Manager) because if I do a modification of one picture, I would like to have this modification propagated in the