RoboHelp

RH10 | WebHelpWe've moved our WebHelp outputs from an externally maintained server to an in-house server, but the left-hand navigation pane isn't displaying in our merged Help system. In our user guide (which isn't merged) the pane displays fine, but in our release notes (which is a merged system) it doesn't want to show itself. The main navigation pane and topic pane are fine, it's just the left-hand navigation pane that's blank.I'm running IE9, but the weird thing is that it displays correctly in Firefox. It also works when run locally. Both Help systems worked absolutely fine on the previous server, so I'm wondering if there's a conflict with something else that's running on the new server (e.g. our website's CMS, etc.) or whether it's a permissions thing?My issue seems similar to other posts on here, but I'm using IE9 not IE11.I'd be grateful for any ideas.ThanksJonathan

Hello,I am using RH9 to create HTML chm help files. I have two conditional tags setup. All works correctly to build the chm. I would like to somehow display the contents for each conditional tag.  This is not a problem for someone who has RH9 as you can go to reports to see the topics that are associated with each tag and then view the topic which shows text associated with a tag.However, if a manager needs to review what goes with each tag but doesn’t have RH9, how would I give them something that shows them the content that goes with each tag?  Giving them 2 different chm files to compare won’t do it because there is just too much content to determine the differences.ThanksJohn

If not, is there another Adobe Product that has similar functionality that is Citrix Compatible

Using robohelp html v10 on win 7I want to clean up some html in a project imported from framemaker.In this example i want to find all instances of <li><p> and replace all with <li>here is an example:<ol style="list-style: decimal;"><li><p>Merge any data files and select the merged file.</p></li><li><p>From the Channel/SSID List, click the Channel tab and highlight   the channels adjacent to each other, such as Channels 1, 2, 3, or   4, 5, 6, etc.</p></li><li><p>From the Data Type drop-down menu, click Ch. Interference.</p></li><li><p>On the Legend bar, set the minimum interference level to be   shown. This ensures that only areas that exceed a certain amount of   interference are displayed.</p></li></ol>A global find/replace on the project level is not finding the string, however, if I first select the text shown above in design view and clic

I converted a RoboHelp 9 project to RoboHelp 10 this morning. If I go to the Font list in the toolbar the only thing I see is Arial and Times Roman. As suggested in one of the the questions, I created a new project file and the fonts are listed correctly. Then I copied the rhfontset.apj from the new project file to the converted project file but that did not change anyhing. Is there something else I can do?

I made updates to a user manual and now I am unable to open one of the folder links.  It is one of the folders in which I made updates.  When I try to open the folder, the file freezes and all the other files freeze up to.  Other files can be opened, but only if I do not open the problem file first.  I am very new to RoboHelp, did I generate and publish incorrectly?  I am trying to find a way to fix this problem.  Thank you.

We have a problem with the HTML tags that RoboHelp 10 automatically writes around a symbol when I insert a symbol such as the trademark TM.  Is there a way to stop this function?  Right now, I am doing a copy and paste from a text file that I created.  Here's what I've found in the Help topic file code:<?rh-symbol_start name="Trademark" ?>™<?rh-symbol_end ?> We send our Help projects to an outside translation service and the translation software has a problem with something in this tag pair.Thank you.

Hi,When I create a merge chm-project via the command line (rhcl.exe), then the generated hhp file contains absolute paths to the child chm files, instead of relative paths. The result is that the index and search does not work when opening the merged chm when the files are on another location. This seems a bug to me?regards,Peter

Does Webhelp from RH 11 dispal correctly in Safari and Firefox browsers?

Hi all, there is no offtopic-section so I'l just post this here. Today we searched through our really old office equipment. Among the oldest software I found were Framemaker 4 and Robohelp 3, including the untouched documentation (thick as phonebooks).I wonder, does anybody still have the first version? Does "Robohelp 1" even exist or what was the name back then?Robert

In the FrameMaker book I have imported an Excel file as an object. File>Import>Object>Create from file> then I chose Microsoft Excel 97-2003 worksheet >Create from file> Display as icon . When I click on the Excel icon Excel opens and I can see the worksheet . When I link to FrameMaker from Robohelp to create a Robohelp project, that icon gets pulled into RH as an image without the link to Excel. How do I get the link to pull into Robehelp? What I really want to do is just have a "click here" hyperlink in FM instead of an icon but I don't know how to do that either

TCS 4Linked FrameMaker bookHTML Help outputIn several FM text insets, I have added a cross-reference to a topic outside of the inset.In the HTML Help output from RoboHelp, some (but not all) of the cross references are broken--they look like links, but the cursor does not change to a pointing finger and no jump occurs when you click.And although the FM "Heading & Page" cross-refs are set to convert to <$paratext> in RH, the broken HTML Help links retain the "on page x" part of the FM style. Again, other cross-refs in the insets convert correctly and are active. Even within the same inset, some cross-refs convert correctly, and some don't.Finally, I have some FM insets that have table cells with images in anchored frames (toolbar buttons with descriptions). The images are missing in the HTML Help output.Are these cross-ref and image issues fixable, or is this a limitation of the FM --> RH integration?Thanks.

My IT department wants to know whether my version of RoboHelp (version 😎 is compatible with Microsoft Server 8.  They also want to know whether it can be virtualized.  We are moving to Windows 7 from XP within a month and they will be upgrading my server at the same time.I've Googled and looked on the Adobe pages, but cannot find an answer.  Help?Thanks,Holly

So I author inside of RoboHtml and one of our outputs is a printed output. I'm pretty sure RH doesn't have an option similar to Word's "Keep with next" option for Heading styles, but figured I'd ask to be safe? If not, are there any workarounds to accomplish the same thing at the source level that doesn't involve post processing on the resulting doc file?

I created a User's Guide for Windows for our birding software in RoboHelp 10 and generated the files I need using Microsoft_HTML_Help (under single source layout.) It looks great!Now I simply need to duplicate the entire Users Guide but name it "Mac Version." Then I need to tweak a few pages and save it [ as Web Help ?? ] I created a new RoboHelp Project named Mac Users Guide that has no content. I must be one step away from finishing, but I do not see exactly what to do next. Clicking New and Import is not the answer and renaming is not the answer. I realize that this is a really stupid question - but I just need a simple answer! Thanks. 

Hi,I'm currently evaluating the new version of RH10.I'm trying out the new Multiscreen HTML 5 layouts and have set up a desktop layout and am investigating configuring it for my company's look & feel.The Multiscreen settings dialog gives you the option to select a TOC, Index, Glossary, etc of your choice, but it doesn't appear to let you opt out of using one! How can I opt out of having a glossary? RH8 allowed you to choose which tabs you wanted.Am I missing something?Thanks for any help.Feebeegeebee

TCS 4Linked FrameMaker bookHTML Help outputWhen I open a previously working project and go to update the FrameMaker files, the Update and Update All options are greyed out.A possible culprit is that Windows Update ran automatically while the project was open, and then restarted the machine.If I Force Update All, RH launches an instance of FM, which doesn't open anything and remains on its startup screen. If FM is already running with the book + .fm files open, another instance of FM starts w/o loading any files. RH then hangs, going into a "Not responding" state in Task Manager.If I start a new blank project and attempt to link to the FM book, RH launches another blank instance of FM and hangs.I tried opening the project and exporting the project settings in an .isf file, but RH hangs trying to scan.i tried relinking the FM book, but RH launches another blank instance of FM and hangs.i tried deleting the book, but RH hung partially through the deletion.i tried reinstalling RH. Same beh

I seem to recall seeing a place, somewhere in Robo 10, where I can change widgetmax.com to something else. I've gotten my first complaint from a reviewer about this. Where do I go to change it?

How do I repeat the last action or command in Robohelp 11? I don't see this option in the Edit menu. I also tried Ctrl+Y & no reaction.

Our product consists of multiple modules, say, modules-1 thru’ module-8.  We may sell all 8 modules or some of them – in different combinations to different customers. I’ve been developing the online help along the same lines, viz., in modules, help-1 thru’ help-8. Each help module has its own TOC.  Depending on the requirement for a particular customer, I would integrate the requisite modules, build the main TOC using the existing mini-TOCs for each help, build the browse sequence and compile. This has been my routine till now.Now the Product Development team wishes to automate this process: for instance, they want me to provide the help output for the 8 help modules in integrated form, along with separate TOCs for different combination of modules for different customers, like, help modules 1-to-8, 1-2-3, 1-5-6, etc.  They feel the moment this TOC is dropped into the help output, it should automagically start functioning - without compiling! I explained the process used

Hi,I need to invoke the Robohelp Server from my application using the Topic Id. Is there a way to do it?Thanks,sdesab.

Any issues with generating help at command prompt (version 8 OR version 11, if we upgrade)? seamless and glitch-free?? also, is it possible to get a discount to build help only at command line, without all bells and whistles?

When using the index feature, can I set it so that a user clicking on an indexed word goes to the place in the page where the word is located? Right now it only takes me to the page and then I have to hunt for the word.Thanks!

Everywhere I search this there are tutorials for creating a progress bar of the loading of the game. I'm interested in creating a progress bar within game, so if an answer is answered correctly the bar increases, if it's wrong it decreases. Any help would be greatly appreciated. If this is really simple and I'm not seeing it then sorry in advance!

I have a project on my C: which worked just fine after I converted it from RH9 to RH10. Something must have happened, because now it appears hosed. All of the topics are in the Broken Links folder, a few with red Xs, most without. Right-clicking and selecting Restore is either not available, or does nothing. The Project Files folder is totally void of content. It doesn't even have folder structure. If I use File > Import, I can bring in topics, and they appear in the Project Files folder, but with red Xs on them.Looking at the project from Windows Explorer, all seems to be well. All the files are in all the correct folders. Opening !SSL!\WebHelp\index.htm shows the published project exactly as it should appear.I'm worried that I'll overwrite something or create more headaches if, from the Project Manager pod, I recreate the folder structure and then import the topics back into them.Other projects open fine, even after converting them. Am I in for a tedious and laborious day? Am I