RoboHelp

We are pleased to share that Update 3 of RoboHelp (2022 Release) is now available.   RoboHelp (2022 release) Update 3 contains many new features such as Citation Management, Snippets Categories, publishing to Atlassian Confluence along with enhancements for CSS editor and PDF publishing. For details of new features, refer to the What's New page. For details of all fixed issues, refer to the Fixed issues page.    To install Update 3,  please follow the instructions mentioned under Install the update.  If you are updating from RH 2022.1, you must manually download and install Update 3 from Install the update. If you are updating from any other version, click Help > Check for Updates. Thanks, RoboHelp Team

I'm using the fauture save as pdf in printing dialog of Google Chrome to print the file. Why one of the paragraphs on the file has smaller font than the others? Let's say all paragraphs(but one) has font size of 10, then, there is one that has 9,7. Just one paragraph. The file itself consists an AOL email trail and messages are in rows, one under another.

Hello! My project has three different documentations for three different tools. I want to bring them all on a common doc portal. I am using the Frameless skin preset for this. I am trying to achieve a scenario in RoboHelp 2022 in which only one TOC (or tool documentation) opens on clicking one card/box. It should not show the other two TOCs, and likewise when I click on the other box-Child proj 2, then it should only show the TOC of Tool2 and so on. When I merge the three child projects in a single parent project, all of them appears as a single TOC in the parent output. Is there a way in RH2022 to separate all the three user manuals and show them separately as a single help?

Good afternoon, I really wished I was done with all our issues but this one is yet another major issue. Our output/hmtl files are referenced in several internal application and link are not to be updated unless previous approval because it impacts several projects. When deploying the output to a test environment, the links implemented in other applications returned 404 errors. After further review I noticed that if you click the link from the TOC the backslash is replaced by %2F,  URL Encoded value of the Forward Slash (/). and #t= was also added appending the start page. I included below examples and really hope someone has a solution for this issue because this was not happening in Classic.Right clicking the link from the TOC: file:///D:/outputs/Claims/pagehelp/Adjust_Claim_-_Claim_Detail_help_realtime.htmClicking directly from the TOC: file:///D:/outputs/Claims/oconlinehelp.htm#t=pagehelp%2FAdjust_Claim_-_Claim_Detail_help_realtime.htmThank you in advance,&n

This is probably a really basic question, but how do I apply autonumbering to PDF bookmarks?I've defined autonumbering for h1 and h2 in the layout.css of the PDF template, and would like to also display that numbering in the PDF bookmarks: Thanks in advance.

Has anyone successfully deployed the RH chatbot in a frameless output?  I see in Adobe's instructions that the RH chatbot output gives you the embed code to add it to your site.  the issue here is that navigating a frameless site via the TOC prevents JS (other than the default topic.js) from firing on the page as frameless uses history changes and does not load the entire page when clicking on a topic in the TOC (other people have posted about this issue on this forum).  So currently, their chatbot will only load on the main/welcome page but not anywhere use if you use the TOC.  BTW - testing this locally does not work as the actual source files are loaded with each click.  You have to push the output to a server to reproduce the push state/history js issue.  I am using RH2022 update 1, blue lagoon frameless skin.  others have reported this issue with 2020 and other frameless skins.  The common dominator is the frameless output its

We recently upgraded to the latest version of RH. Now, when generating my parent.rhpj file, I am missing several files in the generated folder resulting in the left nav of my project not having the required books and toc. What am I doing incorrectly?

Hello everybody, good morning.I need to correct the MapsIds that appear broken on this screen. I don't know the reason why these MapsID are not working or are broken. Is there a way to restore them automatically or do I have to reconfigure them one by one?Thank you very much for the help!   [moderator note - continued from https://community.adobe.com/t5/robohelp-discussions/missing-maps-id-in-the-report/m-p/13977044]

HiThe index files are missing in the left panel (under the author tab) when we migrated a project from RH 2017 to RH 2020. Please help me to find the right solution. 

We are considering upgrading from RH2017 to RH2022 and are working with the free trial version at the moment. Gradually, we are figuring things out and learning, step-by-step, but have hit a snag. We can't seem to generate and publish a Word document to a file in Sharepoint, which we will need so that team members can comment on (and in) Word documents. We did have one of our IT crew give us a path to Sharepoint, but the problem remains.Any suggestions?

Hello everyone! Good afternoonWe have a project in RH2017 with 580 Topics with their respective Maps Ids. Only 20 of these 580 appear in the Maps Id Report.The 20 that appear in the report show "No Browse Sequences" in the Browse Sequences field. Those that do not appear in the report have a letter in the Browse Sequences field.How can you solve and relist the report with all the topics? We attach screens with an example of each caseI look forward to any help you can give us.Thank you so much!! Mara

As the subject line indicates, I am using RH 2022 and experimenting with importation of MarkDown files (.md) and am getting unexpected behavior.Selecting File\Import\Markdown File, then choosing the desired file, I briefly get a "Markdown Import" progress dialog in the lower right corner, which is quickly covered by an "Application Error" dialog, which, when Dismissed, returns to the "Markdown Import" dialog ... which never ends until Dismissed.  However, the file is apparently correctly imported as a topic of the same name (as the md file.)  I am new to Markdown syntax and so my testing is quite simple.Given the apparent success of the initial test results, I wonder if these are simply nuisance bugs, or is there something to worry about!

I was working on a project for a long time.After some weeks I opened it again and when I tried to edit a custom css file, I can read this message:So when I publish the project, all elements who have a css class which is included in this css file are not correctly shown, because RoboHelp seems to ignore this stylesheet...Any idea about this issue?Thank you very much

Hi all,I am using RoboHelp version 2022.1.128 and I am working on a project with the following setup:* I have defined the structure of chapters and topics.* I have configured a page layout to use a certain css file.* I have configured the use of the template studio.* I have configured the frameless preset to use the defined page layout.When I generate the output, I check in the topics that they are using the css of the template studio although if I inspect the page I see that in the header it has the reference to the page layout css.I don't understand if there is any priority in the use of css, can you help me please? Thanks in advance

Just a suggestion to allow the entry of the next new Map record in an empty row at the end of the table. When one is creating a heavy number of map IDs, it becomes increasingly inconvenient to have to scroll back up to the top in order to click "+" to enter a new one. It would be golden if the table simply let one enter the next new record in an empty row below the last row containing an existing record. Nick

We created a new table of contents and then we created new output (frameless) and generate a new Robohelp file. After generating the new Robohelp file, as a developer when we were updaing the new Robohelp file in the application; it didnt update, the application was running with the old robohelp file. I need to know, why the new Robohelp file is not updating the in the application?

If I edit a Microsoft HTML Help preset with a string like "User's Guide" and generate the output, the resulting chm file's window shows "User's Guide".  I realize this is the hex code for an apostrophe but short of hacking the *.rhpj and/or *.preset file(s), is there a more straightforward way of using the wonderfully reimagined UI to do so?Many thanks.

New additions to our table of contents are visable when viewing in RoboHelp (first screenshot), but are not available in the contents section once uploaded to the application (second screenshot). The framless output option gives us a secondary table of contents that displays updated information (third screenshot). How can we ensure that the main contents section is updated to match the table of contents in Robo Help.  Thanks,     

Version: 13.0.0.257I receive this error prompt every time I open my project in RoboHelp 2017. I can edit, generate new layouts, etc., without any issue. How do I get rid of this message? Thank you in advance. 

Hi!Wanted to see if anybody else has seen this problem, when clicking on menu-item-wrapper:hover and menu-item:hover in Topic page Menubar, I always recieve an Application Error. And it´s only on these two, everything else works. We would like to change the color from black to something else. I´ve also added pictures, maybe someone have a tip for us?       Thanks!Best regardsThatsawan Bientini

Hi Everyone.  In RH 2020.8.34, when I try to generate Word output, I get the simple error message:  "Failed to generate [name of TOC]" and here's what I see when right-clicking the output preset:  Any advice for me? Thank you!  

Once upon a time, there was a means (via an "Advanced" tab, if memory serves) to change the topic et al TOC icons for CHMs.  I can't find it or otherwise figure out how to change the question mark icon to something prettier.  Anyone?

I am using the glossary feature in RH 2022. In the final output, if I hover-over the glossary item, a tooltip pop up. Is there any way to change the style of the text that pops up? For example, I would like to change the text size or the background color.I am using RH 2022.2.22.Thanks,Jim 

I have a style that I've used for every ordered list in my system (Proc 1). I've just recently updated to RH2022 from RH2020 and today noticed that I'm unable to use the Restart Numbering from tool in the Properties pane. For example: To create the two following examples, I clicked the Numbered List icon in the header bar and selected the far left option, and: For the first example, i applied no style For the second example, i applied style "Proc 1"I added the text for the first step of the procedure  I pressed shift+enterI added the intermitted line of textI pressed enter againI repeated step 1I added the text for the second step of the procedureIn the properties pane, I entered the number 2 in the Restart Numbering from field.  This is the resulting HTML from the an ordered list with no style applied to the list. <ol><li>This is the first step in a procedure</li></ol><p>This is a line of text. </p>&

I searched existing Robohelp community posts for an answer, I saw @Peter Grainge and @johndaigle answered quite few posts on the same.A military client of ours wants to create user manuals in Arabic language, they're considering Adobe FrameMaker, Captivate and Robohelp. I know Adobe Captivate well and can answer our client technically, however, I need experts help on whether Robohelp do supports Arabic in latest versions (it didn't support it for long time), and whether Robohelp can provide as our client puts it "video help"?