RoboHelp

I am using RH version 2020.8.34 and am facing an issue while creating a new topic.I was trying to add a new topic.The New Topic pop-up appears.I deleted the default Title nameAdded a new title name “sample1” and clicked Create.But, it is getting added as a folder and not as a topic I even tried to put the ".htm" extension in the file name.But that was also not useful. A new folder appeared in the list instead of a topic. Is there any solution?

Our documentation was written and formatted with PDF output in mind. I am currently reworking it so it works well for both PDF and HTML Frameless output. Mostly just adjusting pictures to be more responsive right now as I am working my way through getting the skin adjusted appropriately. The output looks great on my 1920x1080 laptop screen up to about 3/4 the width of my 2k external monitor, but setting thing to the full width start looking way too spread out. Is there a way to set a maximum frame size and center everything on larger screens? I can only imagine how bad it could look on a large 4k monitor. I have responsive turned on in the skin editor and the Mobile Maximum width is set to the default of 1000, however I believe that only changes it between the mobile vs desktop view. Is there a way to do it that would constrain the skin as well? I can go set a max-width wrapper on all my topics, but the TOC on the left and right are still spread out across the entire screen, looki

I have a project with lots of topic using graphics with image maps to let user select area of interest. We're currently using latest 2020.7.46 release. After updating to this release I found that I cannot edit the existing image maps any more. The menu that is displayed after a right-click on the image does contain "Edit Image map.." option. For testing I already creaetd a totally new topic with an imgae and added a single imgae map area, connected to an existing topic. It was created correectly and works fine in browser preview, but no editing (moving or resizing map area with cursor) possible. When opening such an imgae map topic I also see an exclamation mark at imgae map section telling "<IMG> elements require an alt section that cannot be empty" Of course, I added this, but message stayed, even after saving and re-opening the file. Maybe someone has an idea. Is anybody else out there using image maps at all ? In that respect, the new Robohelp HTML UI is a huge step back

From Robohlp 2017, I want to generate Word output that has a header (in table formst) at the top of each page that automatically picks up either Heading 1 and Heading 2 info, depending on which style was applied to the topic heading in RH. I can get it to display Heading 1 but not Heading 2. Any way to make this happen? (I want to retain the Heading 2 topic headings from RH in order for the Table of Contents in the Word output to generate properly to show subsections). If this cannot be done in RH17, can it be done (or more easily done) in RH2020? 

RoboHelp 2020.746I started the generate process yesterday morning and it has been running non-stop. I have a "Processing reference [filename]" window that occasionally changes to a different filename so I would think that the process is actually doing something. Does anyone know if there is a log file being created during the generate process that I could use to find out if the Generate process is actually doing something or if I should kill the generate process?

Is there a way to make Robohelp 2017 word wrap long titles in the TOC of responsive html 5 output? Long titles are not shown correctly in my output, and I have to expand the TOC column to be able to read to full title.

Hello!I zip and email my HTML outputs to a client. Unzipped the file size is about 4MB. For whatever reason when the client unzips it, it becomes 10 times bigger (if not more). Does anyone have any idea on why this happens? Thanks in advance.

Hi Is it possible to copy the links from the mini TOC and use them to link to a place in a topic? For example: http://showmethedemo.com/Compass_Travel/human_resources/attendance.htmIn the mini TOC right click 'Unauthorized Absence'Select 'Copy link address;Paste the URL into a browserBrowser takes you to the 'Unauthorized Absence' section of the topic rather than saying it's forbidden Cheers

Hello everybody,I have a RoboHelp 2020.7.46 and I need to insert my society icon in the web page as in the picture attached.I tried to see the skin properties but I didn't find an option that works correctly. Could you help me? Thanks in advance! 

I took a .chm project that was created and updated in RH9 (to which I no longer have access, thank goodness) and was going to convert it to RH2020, because that is what I use for all the other help. I read that I should go through RH19, so I downloaded Update 14 of RH2019. Opening the .chm that generates produced a script error on each page that I try to open. Reading other users' questions in this forum leads me to believe that the answer is to download Update 12 instead of Update 14. Is that correct? Any other option? Thanks.

HelloI have noticed in RoboHelp 2020 (version 2020.8.34) that, when I do a search in the Contents panel, RoboHelp does not return the entire list of results. I have a very large project, and a search that should return 207 topics only displays 50 topics. Does anyone know if there is a limit to the number of topics that will appear in a Contents search? Thank you for any insight. 

I have added a related topic control in the Robohelp topics. It shows the pop-up menu in the preview mode, but after generating the output only the Related Topic button gets displayed. On clicking this button the pop-menu does not get displayed. Can someone help to resolve this issue?

Robohelp 2020 topic page showing up as html instead of the acrtual content. Here is what I'm seeing: {"error":{"code":"activityLimitReached","innerError":{"code":"throttledRequest","innerError":{"code":"quota"}},"message":"The request has been throttled","retryAfterSeconds":328,"@error.X-ClientErrorCode":"quota"}}<html xmlns:mso="urn:schemas-microsoft-com:office:office" xmlns:msdt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882"><head><!--[if gte mso 9]><xml><mso:CustomDocumentProperties><mso:_dlc_DocId msdt:dt="string">AP256XAP2PFD-163404756-3297</mso:_dlc_DocId><mso:_dlc_DocIdItemGuid msdt:dt="string">9418e0d0-9145-4891-bb15-c2b9173bc25c</mso:_dlc_DocIdItemGuid><mso:_dlc_DocIdUrl msdt:dt="string">https://biamp.sharepoint.com/customerexperience/documentation/TPubsHub/DocDev/_layouts/15/DocIdRedir.aspx?ID=AP256XAP2PFD-163404756-3297, AP256XAP2PFD-163404756-3297</mso:_dlc_DocIdUrl></mso:CustomDocumentProperties><

Hi,I have created a project in Robohelp 2017, but i am unable to generate Webhelp, Responsive HTML 5, Flash help etc outputs.The project gets hanged up and two files $rhvariable.htm and other with some Map file name gets created. in the project folder.Please help.Regards,Richa Arora

Using RoboHelp version 2020.8.34When generating a Word output is there a way to select a  .docx with a macro or a .dotm?Is there a way around the restriction, other than keeping my macros in the Normal template?Thank you.

Good morning,I have a RH 2020.7.46 and have created a new TOC with the "autocreate TOC" options, flagging both the options "Delete current TOC before creating new" and "Create TOC pages for bookmarks". For only one TOC there is a red cross on the left that indicates Missing TOC links.Could you please help me to solve the problem? Thanks in advance!

Is there a difference between "Publishing" and "Generating", zipping the result and installing the content on a web server?

Hello there,In the Responsive HMTL5 output, only the first  “book” in the TOC is visible when viewed from a laptop or smaller screen. You have to click the first book to show all the other books. All books are at the same level as shown in the source files in Robohelp. This issue doesn’t occur on bigger monitors. It also doesn’t occur in all of our online help projects: just two of them. There were no unique settings in the TOCs in either of these two projects that I know of.Additional info:We’re using Robohelp 2020 8.34It’s not an issue with the skin: I replaced the skin with one that I know works and that didn’t fix the issue.Thanks in advance for any insight!Dawn

I have managed to successfully translate a RoboHelp project by exporting the files and importing them again.  I'm now attempting to link to the translated project from the next version of the English. It allows me to select the check box to link it and then select the rhpj file. However, when I click Done, RoboHelp goes blank and hangs.  I have tried several times and even left it for several hours but I can't get it to work.  I'm am linking to the rhpj of the translated project and not the English version which I assume is correct?  I'm using RoboHelp 2020.7.46  

Are you able to co-author 1 RoboHelp project among 3 people using Dropbox?  If not, what is the best program to use?

Hi! I have three RoboHelp 2020.8.34 projects. Each project contains hundreds of links to different libraries in SharePoint. The problem: the %3a symbol (:) is transformed into a %25a symbol when HTML and .aspx Output is created. For example, For some reason, RoboHelp is changing the %3a symbol reference in the URL to a %25a, which of course breaks the links. Can anyone shed some light on this?

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Hello, Is there a way to remove the header from an HTML5 output (RH2020)? The charchoal_grey skin works for what I need, except for the header, as the content will be embedded into another website. I tried to follow instructions on an older post (linked below) but the scss file appears to have been updated and the line numbers provided in the answer for that post are no longer applicable. https://community.adobe.com/t5/robohelp-discussions/is-there-a-way-to-remove-the-header-desktop-completely/m-p/8091667

When I generate a Help file and choose any of the skin selections (I want to use Charcoal Gray), the resulting output always is the same. I get a bright cyan blue header with white text. I tried choosing New Frameless Skin > Dark to see if the output generated was different. It was not. Why do I get the same result? Please help.

Hi, Is there a way to get a complete html file out of robohelp, which includes even the styles?Because we need the output to implement it into another system (Atlassian Confluence), but the css styles and the pictures are not included there.References are not possible unfortunately.