RoboHelp

Hi,I am using the new interface (not classic) for Robohelp 2019. After generating an html5 output, there is an extra empty cell at the end of the table. I couldn't find any clues in the code. Does anyone know why this is happening? Please see this URL: https://tesira-webhelp.biamp.com/#t=ForteX_Supported_Platforms.htm. Below is a screenshot of how it looks in Robohelp: Thank you, Julianna

Trying to develop an MS Word doc template (docx or dotx) with a basic numbered list for SMEs to provide content - which I can then import into RoboHelp 2020.5 and edit. I'm running into issues getting the numbered list in Word to import correctly (assign to a numbered list style in my RoboHelp CSS). To be clear, the Word doc file imports. It's just that the resulting numbered list in my RoboHelp topic isn't using my desired list style in my CSS.  My list style is incredibly basic - one level, 1, 2, 3, etc. No multilevel numbering needed. Can someone show me the following:MS Word settings/config for a numbered list.RoboHelp settings/config for a numbered list CSS style.RoboHelp import settings/config to import and auto-assign the Word numbered list to the RoboHelp CSS numbered list style. Thank you! 

Hello fellow RoboHelp users: I am the primary technical writer on a large defense financial software project. I just uploaded the latest iteration of RoboHelp (2020). I am the only license holder and I need to figure out a method for sharing RoboHelp files with my team of developers and testers. Do you have any suggestions on how I can do this? I did convert our five projects into MS Word files; however, I don't think reviewing Word files (from a development or test perspective) is the best way to go. Appreciate any help! Thanks! 

Hi there, I can't find Ukrainian in the list of candidate languages for translation. Can someone advise me on what would be my best option then? I can only think of creating a new Rh project for that language and using the html files for the translation (as we did before Rh 2020 actually)...  Any better idea? Thank you. 

We just recently upgraded from RH 2017 to RH 2020. Our production process requires us to create drafts of specific topics from the Help system as MS Word documents. In RH 2017, the generation dialog box for Word drafts had a page that allowed us to select specfic topics to include in the document. I don't see anything like that in Word preset interface in RH 2020. It appears that if you want to generate a Word draft you have to do it for the entire Help system, which we don't want to do. I know the Review tab in RH 2020 allows you to select topics, but those review drafts can only be used by coworkers that have RH 2020, which won't work for us. Our Word draft go to people who don't have access to RH. So how do we generate a Word draft of specific topics using RH 2020? Thanks

I have a question. I am looking at this article: https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/calling_csh_help.htm.The Responsive HTML5 output of the Online Help is currently working perfectly for us. Now that we are moving to RH2020 and the new Frameless Output, I understand there will be minor updates in the help call per the above article. I will be sharing the above URL with my server development team to apprise them of the change.Rudimentary question, I am not very technical sorry, but would just excluding the #t= part from the Responsive HTML5 URL work?

I am using Rh2020.6.76 version.  I have been using nested numbering for my technical documentation since January, 2021 without any issues.  That changed with the Version 6 update. I have 2 issues with list styles described below. 1st ISSUE: Today, I needed to create a new nested numbering scheme.  I duplicated the ol in my css to start manipulating the levels.  What I have found is this:the style when changed to 'decimal' will revert back to 'none' after I hit tabthe numbering I try to begin with (example: 5.<x>), does not stay in the 'Format' box and will cause the <x> to become inactive.the <x> will remain but you cannot edit it  2nd ISSUE: As long as I do not edit my existing nested numbering styles, they continue to work properly until I go beyond Level 4. The issues begin with level 5.At Level 5, my numbering should appear as 5.2.1.1 (as shown in this image) but it appears as 5.2.2.1 which is incorrect. Any suggestions?

Hi, Is it possible to have an alias on a css class so that Robohelp shows the alias instead of the class name in the GUI for style selcting?  I know others application has this feature with reserved comments on the css class but i haven't found it in rh.

Hi,I am generating a printed/word output of a frameless online help developed in RH 2020. I am supplying a proper word template and RH is accepting it without errors.However, when I generate an output the margins are not showing up equal. The left pages are showing to extreme left and right pages to the extreme right. Also the footer is not showing up at all.Any idea what is missing?

Merging child .chm in RH2020 doesn't work. My procedure is attached. The same procedure worked fine with RH2019 Classic. (I can not use RH2019 because there is another problem.)Please tell me the procedure for RH2020. Regards,  AVEVA Software / T. Kitagawa 

I just upgraded to RH 2020 and I'm still getting the hang of this new layout. In previous versions we could open the TOC panel and the Project Manager panel at the same time, which allowed for dragging and dropping topics from the Project Manager list directly into the TOC. So far I can't figure out how to replicate this behavior in RH 2020.  Is it possible to view the Contents panel and the Table of Contents panel at the same time as in previous versions? If not, does anyone have a workaround or suggestion for how I could improve my workflow based on what I'm trying to do here? I'd just rather not have to go through the steps of manually clicking the + sign and searching for a topic to add to the TOC every single time.

The drop down list images in the project do not appear in the pdf output when I use the "Print" condition tag. But the images appear if I use the "Online" condition tag.  For eg: <p>The <a class="dropspot" data-condition="Others:Online" data-rhwidget="DropSpot" data-target="POPUP467191772" href="#">Sign In</a></span><span data-condition="Others:Print">Sign In</span> page appears. </p><div data-targetname="POPUP467191772"><p class="img"><img alt="" src="assets/images/Authentication_Sign_in.png" /></p></div>I need online and print condition tags because I want HTML and PDF outputs I use RoboHelp version 2020.6.76 and Adobe Reader Touch version 3.1. Does anyone have s solution to this problem or why is it happening?   

I have a dream of creating a dropdown by using a custom button and some Javascript. But first i need help getting a custom button to talk to my javascript code. Ive started with this simple code in the hope that if i can get this to work then i can make any button i wish. <button onclick="myFunction()">Click me</button><p id="demo"></p><script>function myFunction() {document.getElementById("demo").innerHTML = "Hello World";}</script> Ive tried everything can cannot get it to fire whilst using a custom button in the skins tab in robohelp2020. I could use some help. Thanks!

Hello there, hope you're all ok! I'm asking for your help regarding a pretty simple scenario. I searched in the forum but couldn't find any answer. I'm currently writing the user manual of software that, of course, gets updated on a regular bases and new features are added an so forth. So, starting from a "base" manual version, I should produce different versions of it with all necessary modifications for each software version (adding new stuff, basically, as the software gets refined). I tried the dynamic content filter but it's not suitable for my case. How can I manage something like this? Do I have to manually duplicate projects and publish them in different folder of the help site? In this case I'd have to set up a "global" home page to redirect users to the right sub-site, each one with its own toc, topics, etc.., right?(see attached file. I'd like to obtain a similar output) Is there any smarter way to manage all of this via RoboHelp? (I am using Ro

Is there any event comming up ?

I have added the following code to the header of the master page: <!-- Global site tag (gtag.js) - Google Analytics --><script async src="https://www.googletagmanager.com/gtag/js?id=UA-000000000-0" ></script><script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}gtag('js', new Date());gtag('config', 'UA-000000000-0');</script> where UA-000000000-0 is my Google Analytics Tracking ID. And Robohelp is giving me a parse error for the first line of the script saying invalid character s and underlining the s of the src. I tried adding it this way  <script src="https://www.googletagmanager.com/gtag/js?id=UA-000000000-0" async ></script> (as I found a website that seemed to suggest that you add the async at the end) but then got Invalid character > underlining the > next to async.  I got this code from the Google Analytics website.  

Hi, I am a new to RoboHelp (and new to HAT software in general). I have inherited a large RoboHelp Help File that was upgraded to RoboHelp 2020. Our help file consists of 23 projects, with a master project that includes links to 22 child html files in the TOC.  The output from RoboHelp is Microsoft HTML (CHM).  The calls from our software use the following format:  <masterprojectname>.chm::/<childprojectname>.chm The issue I am experiencing is when loading the help file via F1 within my software, I get the following message (see attachment). This is happening everywhere in my software, F1 no longer works where it had before.  Can anyone suggest what I can do to fix?

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To select an entire paragraph, you can click 3 times in the paragraph. If you then apply a paragraph style, the next paragraph is also changed into that style. Checking the source right after this selection shows that the <p> of the next paragraph is also selected. The only way to select a entire paragraph is to click right before the first letter and to drag until just after the last letter. I suppose that this is not the intention of a program that claims to empowers technical communication professionals. Is this an error (that will hopefully be solved soon) or am I doing it wrong (please tell me how to)?PS: In RH10, a paragraph could be selected by clicking twice in the left margin. Nothing additional was selected.

I am using the latest version of RH. I tried to use the built-in functionality for documentation localization and, without surprise, once again made sure that it did not work properly. При импорте xliff файлов большая часть переведенного текста пропадает и не может быть найдена в переведенных документах.

Hi I am using RH2020 Update 6. The PDF output is not picking up the font type for the TOC. I am using Google Font -Rubik. The content displays the correct font, the issue is only with the TOC. In the Book TOC, I use the Front Matter option to create the TOC. Is there a way to make the PDF output to show the Rubik font in the TOC too?   

I created a review for a project about 3 weeks ago. Now that I've received input from the stakeholders, I went to open it in RH, but I'd sinced updated to 2020.6.0, and now the review won't open! I can see the comments, but not the text they're related to. I see the error message:Could not open file asset://contents/FileNameGoesHere.htmIs this one of those "gotchas" where you absolutely cannot upgrade the software if you've got a review open? It seems like a huge flaw in the software. Is there anything I can do to remedy the situation? (I was forced to update the project when I opened it in RH update 6.)Help!

Where can I find the patches for Robohelp 2019?

I just purchased and installed RoboHelp 2019, but I run it in the Classic Mode.  I cannot get the Printed Documentation to complete.  It starts runnining and everything seems fine and then it just seems to hang up.  It just runs for hours with no progress.

I'm using RoboHelp 2019.0.14 (not Classic). I'm generating to Responsive HTML5 using the Azure Blue layout. In the search results, I am sometimes getting all of the text from the topic in the Search pane. Most of the time it only shows a row a two. Here's an example (with some of the text whited out on purpose):