Stock

Bonjour,En novembre dernier j'ai souscrit la formule étudiante à adobe créative et automatiquement j'ai été souscrit à adobe stock alors que j'en ai pas l'utilité. J'ai remarqué que j'ai été prélever de 35€99 le mois dernier. Comment me faire rembourser pour un service non demandé ? Et également ne plus être souscrit à cette offre.Merci et bonne journée. Cordialement, Maëla.

I recently upgraded from 10 credits per month to 25 credits per month and had 211 credits in my account.  All 211 credits have disappeared!  I contacted Customer Support via chat and was told they will try to address it within 24-48 hours!  I have a project due now and needed the credits I paid for to use.  How can I get anyone at Adobe to give me back the credits that I paid for now?     Word of caution, do not upgrade with credits in your account, I am not the only one this is happening to! 

Bonjour J'ai acheter par erreur une license standart photo #235684948 Est-il possible de l'annuler s'il vous plait ? Merci bien pour votre aide et bonne journéeErwan

Hi dear Community,  Could you please help me understand if I need to re-buy an extended license for a picture for following use case:- I have my own business and create personalized wedding guestbooks. For every guestbook I buy Adobe Stock pictures with an extended license because I need to use them commercially since I sell my guestbook to my customer, a wedding couple getting married- If I use a certain picture for a personalized guestbook that I sell to wedding couple X, do I need to buy the extended license again for this SAME picture if I want to use it for another personalized guestbook for wedding couple Y? Thank you for your answer and advice.Best regards,Caroline

How can I avoid getting charged 200 euros for early cancellation? I had an Adobe Stock account for a month and now i want cancel it but I'm being charged 200 euros for it and it don't get why. I really want a refund, I'm just a student and it's a lot of money that I can't afford. Mind you that my account wasn't even working. Normally I could download 10 assets in the month but for some reason it never worked even though I paid almost 37 euros this month. And if I don't cancel it, I'll be charged every month for a year. But If I tried to cancel I says I'm gonna be charged 200 euros. 

Bonjour communauté, J'ai un forfait mensuel Adobe Stock  (10 images) depuis plusieurs années. Depuis janv. 2023, je n'arrive plus à télécharger des images.  Le forfait est payé mais j'ai quand même la mention suivante : ADOBE STOCK / Quota disponible / Aucun forfait  Comme si le forfait Stock avait été déconnecté de mon compte Cloud. Lorsque je veux télécharger une image, je suis toujours dirigée vers l'achat d'un forfait même si j'ai déjà payé un forfait mensuel.   Je n'ai utilisé aucune des 10 images en décembre ni en janvier. et j'avais plusieurs crédit en banque auxquels je n'ai plus accès.   J'ai eu un échange en anglais avec le chat support, puis ils m'ont dit qu'ils devaient me rediriger vers un supérieur qui me reviendrait par courriel, puis aucun retour encore après 3 jours 🙁    

Ich habe aus Premiere per Essential Sound eine Musik zum Schnitt hinzugefügt und diese editiert.Nach der Abnahme habe ich das Stück über den Einkaufswagen im Projektfenster gekauft/lizensiert.Die Lizensierung wurde bestätigt, die Lizenznummer angezeigt, der Einkaufswagen vor der Datei bleibt aber aktiv. Beim Rendern kommt weiterhin die Meldung, Die Musik sei nicht lizensiert und damit in schlechter Qualität. Vorgang zweimal wiederholt, Credits verbraucht, keine Änderung.Musik neu aus Projektfenster in Sequenz gezogen und neu editiert.Weiterhin gleiche Meldung beim Rendern.

Hi,  Is it possible to disable the option of selecting EXTENDED license for images to prevent accidental wrong selection by team members?  The extended license is 240 credits and I'm concerned one of the team members may accidentally select that option and not notice. What can be done to prevent it? Is it possible to cancel afterwards? 

Good morning,I got a free promo of 25 stock images last month from which I used only 3. I am not on any paid plan, I resigned 2 months ago - I don't need any subscription for now. This month looks like I was given another 25 free photos (currently I can see 47 points from the plan on my account) - it surprised me. Of course, I resigned from any stock service (paid and free) as was suggested in the terms of account usage and it is confirmed on my account status. I'd like to know if those 47 points I got available right now are some kind of next promotion or a bug as I don't want to be accidentally charged for something I did not sign for.Thank you!

Unable to download licensed imagesHappens to me twice when I cant download licensed images (.jpg). Redownload button doesn`t work at all. Didn`t have same issue before, and in meantime I have licensed and downloaded other images. I have lost 2 credits so far.... Any help from support would be appreciated.File#: 547313409   and 551425290   

I am confused on how this works and trying to figure out the logic behind this policy? Let's say on the 10 images/month plan I accumulate 70 assets. If I then started consistently using say 5 assets per month, I am assuming at some point I would start "losing" credits? And in no case could I ever exceed 120 credits in my subscription... is that right? I also am guessing if I had 120 assets and never used any assets that each month moving forward I would gain 10 new assets and lost 10 assets... is that right? I am curious because a few months ago my account showed that I had over 200 assets (not sure how that would be possible if I am capped at 120?), then overnight it dropped to like 50 assets as I recall. I realize that there are rules that are agreed to, but the logic escapes me. If Adobe's fear is that someone will cancel their subscription and continue to used their unused assets, that can be debated I suppose, but why if someone maintains their subscription with no

I was charged $45 for Adobe Stock which I didn't even buy and customer support completely shut off my inquiry. 

HiI had subscribed Adobe last year (Sept 2021- Aug 2022) for a year then I cancelled the subscription since I started work for a company which I didn't need to purchase any of those graphic programs I need to work on. I was extreamly busy awhile and I am a person who is never check bank detail monthly. I only realised somehow Adobe started charged me from November 2022 for 2 months. I was not happy then I thought well... I will cancel subscrition which I have no idea how this happens. Once I gone to the manage section to cancel and nearlly finished my form it says that they will charge me 99 british pounds for panelty. I tried to find a customer center as I think this is much simpler to do so then I can't find it. Anyone has similar experience? how this happens? How can they re-subscribe without my permission even? 

Hi, I have an Adobe for Teams with 10 stock assets a month. I am the administrator of the team. I am not able to see the remaining assets (we have about 88 at this point) and even previously downloaded ones are not available for free redownload. It shows that I have "No Plan" under my profile icon, but when I go into the Admin Console, it shows that I have 10 assets per month plan. When I go to download an image it says "Free with trial" instead of applying my license.Other members of my team are still able to see remaining assets, redownload previously bought assets, and access new licenses. Can you please help?

Is there a way to unlicense an image? I was looking at an image and clicked the License button thinking there would be options or more information but instead it licensed it for me. It's an image I don't want too, is there a way to undo it?

I'm a pretty light user of Adobe Stock, and I had 120 assets at the beginning of the month. Now it's near the end of the month, and I have 48 (I used two this morning). I didn't use the 70 I had prior, and I've never bought an Asset Pack.I called Adobe Support and they told me rollover assets expire. All the pages on the support website say that rollover protection prevents this from happening. So which is it? Where'd my 70 available assets go? I feel like a fool for purchasing this product; if I had known up front that Adobe would arbitrarily strip me of my unused assets I would have just stuck with Getty Images. 😞

Hello! I wanted to buy Adobe Stock Subscribtion, but there's a problem... Why I get this message & no matter, which Subscription I choose? Why Online Licenses not available in My Region (in Armenia)? Thanks in advance! 

How do i claim the 10 free adobe stock photos that comes with my subscription?As a customer when log onto my account i´m adivsed that i can have up to 10 free adobe stock photos? But how do i actually download/claim these?

My Creative Cloud dock icon opens in English, as do all my associated apps, e.g., Photoshop, Indesign, etc. But when I click the "Search free assets" button for Free Adobe Stock assets at the top of the Creative Cloud "home" page, it opens in Chinese. I cannot find a way to change it to English and neither can my Chinese wife. I live in Hong Kong. Please advise.

Hello, Please help me choose a license. I want to buy and use the photo as a background, make little change (add a small element on it), and use it commercially for resale as digital files. What license should I buy? How long is the license valid for? And who will own the changed photo? Thank you in advance for your answer.

Je ne sais pas ou faire de suggestion, mais ce serait bien de pouvoir changer la couleur de fond des PNG vendus sur adobe stock. Parfois un modèle sur fond clair de rendra rien sur fond noir par exemple. donc si on pouvait cliquer sur un petit bouton pour faire défiler 3 ou 4 couleurs de fond afin d'évaluer le fichier avant de l'acheter ce serait génial.

Hi I licensed an image on stock by accident. I have not used it yet it is #344308634  on my account. any way to get the credit back?

Hello! My network was very bad and stock.adobe.com freezed and when it came back to normal, I had a message saying I had bought an image and I could download it. So I refused to download it, but the image was already bought. Is there a possibility to cancel it? Thank you very much!

Hello,I have purchased the full adobe package. After entering the account https://stock.adobe.com/pl/, despite logging in, I have information on my account that there is no plan and I do not have access to graphics. Does anyone know how to add a plan? 

I havn't downloaded a video for a while, but, all the videos now don't let me use credits and I have loads of credits, only giving me the buy option?I have seen a few posts on this and have tried a couple of browsers? Why?