Stock

Hello,We have a subscription of 750 Adobe Stock images, and in addition to this, we sometimes purchase 150-credit packs for premium content. It seems that by default, we are using those credits even with the standard images that should be included in our monthly plan of 750 images, but we do not know how to see which option we are using (if monthly subscription or credit pack). Adobe stock website does not show nor ask which plan do I want to use. How can we standardize the usage of our 750 monthly images?Thank you!

I had a fotolia account, and now it is closed and I'm trying to find out details of images that I purchased. I.e. what license and I had for the images that I received

Hi matesCan I use lisenced designs that I purchased from Adobe stock to use on Merch by Amazon t-shirt?When I purchase a certain design with its lisence, does it mean I own the right to use it for commercial purposes ( ex: T-shirt )?Thank you 

Looking at the pricing page, it lists still images and HD video. It doesn't say anything about the pricing for audio files.   So ... what is the pricing for audio? Same as HD video or ... ?   Neil

I've applied a music track to a sequence, and it even appears in the Premiere pro bin now.   However, anytime I click on the cart icon in the ESP or the bin, all I get is a dialog confirming I want to to proceed to Adobe Stock and license the item. Then ... nothing. I've used stock audio in the past without troubles. This time, zip.   Another user has also posted about this on the Premiere Pro forum.  And yes, we're both completely logged into our Desktop CC apps, can see our Libraries and everything.   So ... would love suggestions.   Neil

Hi!I purchased Premium Foto, but I would need higher resolution. Is there a way to get refund for the low res foto when I buy same motiv with higher resolution?

Hello, I'm seeking clarification on whether I can use Adobe Stock vector illustrations on food packaging that will be sold in store. If the extended license is purchased for the Adobe Stock vector illustration can it be used on the packaging? This product will be sold in stores across the U.S.

Good Morning.Is it possible to get a refund from adobe for 120 unclaimed images (adobe stock). I am not using my account and will close it when the contract year ends.Thank you

I have grown really frustrated with a specific company downloading stock video from Adobe and reselling it as their own. I have reached out to Adobe with no response. Check out and let me know what you think! You can Tineye all of their content and find it on Adobe Stock Video. https://www.motionworship.com/7292/longplays/sunset-aerial-mountains-longplay/https://www.motionworship.com/3524/longplays/epic-mountains-longplay/https://www.motionworship.com/21670/longplays/epic-spring-aerial-longplay/https://www.motionworship.com/17893/longplays/epic-winter-aerial-longplay/  

I learned recently that CC Pro comes with free unlimited stock images as well as access to a collection of "5,000 stock videos." Where can I find these videos?

How do I buy individual templates without a subscription?

Sehr geehrte Adobe-Support Community,ich hatte ursprünglich geplant ein Abo bei Ihnen abzuschließen, mit welchem ich Ihre Medien auf meiner Webseite, auf Fotoleinwände drucken wollte und diese an den Endkunden versenden würde.Jetzt habe ich folgende Frage, der Verkauf von Produkten ist nur durch die "erweiterte Lizenz" gewährleistet, ist das korrekt? Eine "standart Lizenz" wäre nur für den privaten Nutzen?Mfg und einen schönen TagHannes Tunk

Hello, I have an adobe stock subscription of 10 images per month and I am currently paying € 23.99 including tax and I just received an automatic renewal email with a price of € 35.99 including tax or € 12 more per month! Customer service is obviously unreachable have you also received this email with this big increase?

Clicked "License" button by accident - pls reimburse asset quotaFILE #:  458975023Thanks

Hi there,I have illustrator and photoshop.  I've downloaded a vector file but I can't figure out how to remove the checkered background in illustrator.  I've lucked out before and just copied an pasted the single element, but this is a snow setting, so I can't copy and past every single element.  There must be an easy way to remove the background in AI?  Any help is much appreciated.Thank you!

On Friday I've bought a file ( fil #: 459244584) from an Adobe Stock contributor called ekosuwandono but the file I received by downloading was a different one 😞 I selected a vector drawing of a tree with leaves and instead I got a tree whose leaves were depicted in geometric circles (fil #: 459244528). I really need the image I picked for my project, but there is no contact option available anywhere to report this error! Posting this message on the forum is my best guess to hopefully get this sorted out.

Hi This is Arpit. I have 16 free assets and it's last day for my free trial, But after i purchased a video I got charged. I didn't get any OTP for the confirmation of the product which is a must in India. It's kind of illegle now. Please refund my money, I can't afford that expensive video. I freaking out here.. Please help me.

If I'm on the free account and I make a design using some of the images that were free, am I allowed to sell them as stickers?

Hello.I don't know why I am regularly paying for this Adobe Stock program. I have never used this program.I paid even cancellation panlaties.I would like to get a refund of subscription for few months and also cancellation penalties. Thank you.

I had a login on a computer that wasn't mine a couple days ago and (3) charges to adobe stock amounting to $480. I contacted support, assuming this would be easily reversed, and come to find out Adobe's "support" is actually designed to deflect on basic questions, treat informed people like idiots, lie, and then refuse to refund.  I was simultaneously talking to text support as well as on the phone, where the text support person inevitably offered a refund that phone support said that I would not get. Phone support asked for my text support chat number which I refused to give in case he tried to reverse the decision. So ultimately I should get my money back but this speaks to a larger issue. I'll start by saying that the purchases were all made to the same Stock author, likely meaning there is some fraudulent activity where people are purchasing their own assets through other people's accounts for profit. The assets purchased were of random images of homes and forests in Nica

I have been trying to get support for over week now, with no help. I purcahse assets from Adobe Stock often, and need the invoices to submit for expense reports. I used to just go into the Invoice and Billing history and access them all there, but last week they all disappeared and now it just says "We didn’t find any orders associated with your account."I have contacted chat support and phone support, and all they do is tell me that higher level support will call me back within 24-48 hours. Then I receive no phone call, and I get an email saying my support ticket has been resolved. Is there any way to get any kind of knowledgable decent support? I literally spend thousands of dollars a month on Adobe Stock assets and cannot access my invoices. This has by far been the worst customer support I have ever experienced from a large corporation. 

Last month, I purchased illustrator from adobe creative cloud apps and the first month I was charged the expected monthly fee for illustrator alone. This month, which is the second month, I was charged for both illustrator and adobe stock. I went to check my account and it said I had subscribed, but I did not. I do not need adobe stock so I'm very annoyed, as it is too much money to spend on something I did not need.

Wir haben ein Team-Abo von 10 Bildern je Monat. Nun habe ich im Lizenzverlauf gesehen, dass mein Kollege zwei "Plus"-Lizenzen erworben hat. Zeitgleich ist unser "angespartes" Kontingent an Bilden massiv in den Keller gegangen.    Meine Frage: Kann man die Plus-Lizenzen mit den Bildern aus dem Team-Abo erwerben und kosten diese dann ein Vielfaches an "Standard-Bildern"? 

Error: There is an issue with your payment details. Please update your payment information. I checked my debit card payment details, they are correct. I make payment from same debit card on other portals as well. Also, sought help from the bank but they won't help. Is there some way I can make the payment and continue the service? My service has been blocked and I need the service to resume asap. Please help. Thanks.

Hi When I open the image in illustrator the file is all broken up and not like the fluid water colour like on the website. Could I return it so I can get an alternative image? ThanksKaren