Stock

When I hover over an image and want to add it to my library, it keeps licencing them.  Can you please refund me for these two images that were accidentally purchased?FILE #: 101815353FILE #: 171138532

Hey!I have purchased a 4k video of Adobe Stock - On Demand Order Number: ADB000269185SE, September 23, 2017 (enhanced license). To be used as web background in a website. The website will be uploaded with the Adobe muse and the video with the Vimeo widget. The video I purchased is supposed to be uploaded to my Vimeo site, as I can only see, then streamed to my web host.NOTE! Small businessI have now read on your website: You may use the media file in print, presentations, broadcasts, websites and social media, but you may not share or distribute the media file in any way so that others may use it without your own license.My question is whether it is allowed or not to put up on my Vimeo site as I can only see? If not, how will I consider if I buy a stock photo of you, for example, to post on a website?Mvh Henka P

Hi,I subscribed on 22/12/2017, so I got 10 free images. Then, I subscribred for a monthly plan for $29/month. So I got 10 other images. Finally, I stopped the subscription. But I have downloaded only 12 images and I have no longer credit...Can you help me please? I got the confirmation email the day the subscription ended... So I haven't had the time to download 20 images.Thank youXavier

I have not experienced a customer service experience this poor since I called my cable company 10 years ago. I am extremely disappointed and outraged about this. Estimated wait time to speak to a customer service representative is over an hour. We haven't even gotten access to the stock photos and I'm already told to wait in line. Judging by the number of other complaints, providing customer service seems to be a real problem.

I have the same issue! Just accidentally licensed Adobe_80230445 How can I amend this?

What license would be needed for a magazine that does less than 500,000 thousand monthly? For instance it would take 3 months before the image was used over 500,000 times. Could the image be "licensed again" each month because each issue is a separate product or is the extended license needed? Also searching through the license history is cumbersome. Is there an easier way to "license again" from the main search area of adobe stock?

I have accidentally clicked the license button on 5 images. If you check you'll see that I have not downloaded any. That is because, once again, during a brainstorming session where I gathered up scores and scores of images, to create comps, I accidentally clicked license on a few. It took time for me to understand how to deposit new image comps into NEW libraries. That is all I was trying to do. Could you please reverse these so I have not used up 4 licenses unnecessarily? The stock numbers are:#84448415, #90731789, #84056327, #19607536, #57707124

I've bought a package of 5 credits but can't buy a premium image with it

Hi, i want to download my remaining – already paid – 50 images from my stock account. Instead of downloading I get an error message "please update your subscription"...

Hello,I used to be a happy subscriber to the One Dollar Photo service. Last year, Adobe bought One Dollar Photo, which became Adobe Stock. Shortly after, I received an email saying that the monthly fee -- which I'd been paying for about a year -- would remain unchanged, at $9.99/mo. Then, a month ago, I noticed strange charges from Adobe. At first, I thought it had something to do with CC, as I WAS a subscriber to the full suite (more on that in a moment). But it wasn't. Turns out -- without my consent, and with no prior notification -- not only had the monthly fee skyrocketed to more than triple ($32.91) what it had been, but when I tried to cancel, Adobe wanted to charge me $112 dollars to cancel. I was dumbfounded. Did Adobe warn me they were going to do this, despite their earlier assurance the service would continue at the same price? I searched my email for any sign of a notice that I was going to be renewed. Nope, nothing. Not one word. This is completely unacceptable. I have on

Hello,I am having some trouble self-cancelling my Adobe Stock plan, and my one month trial expires very soon.Would someone be able to help my cancel my subscription ASAP? Thank you in advance!

Hello,I am currently developping a website for a travel tour, and i plan to add some Adobe Stock photos to complete the already provided photos.Does Adobe allow its clients to add a logo / text like "travel4all.com" on a photo i would buy ?Sorry if my english may be inacurate,or if the answer was easy to found, i just couldn't on my own.Jordy

I just downloaded two adobe stock photos and the resulting files that are downloadable to my computer are smaller than even the preview files.  One image is around 83x83 pixels and in no way represents the original image.  The other seems to be too low of a resolution to even use as well.  I have never experienced this problem before.  I double checked to make sure no color or size settings were changed and all signs point toward the actual file itself.  How and where can I get a refund or find a way to download the actual image presented in the stock search?Thanks,Ben

I'm looking to use stock photos for my website. What I would like to do is edit the photos so that the models are wearing my clothing rather than the stock photos. Is this allowed? I couldn't find anything saying whether this is allowed or not and the licensing agreements are too vague. Am I allowed to edit stock images to reflect the merchandise I am selling?Thanks for the help!

Hi all,on 28th February and 1st March people that I know decided to subscribe to a "free risk" Adobe Stock plan (10 or 40 images for free in a month) and bought my photos.Now ... an horrible doubt ... is this gain lawful?Basing our reply on the Adobe, Adobe Stock and Adobe Stock Contributor Terms of use ... if those people would like to have valid license for my photos: - should I / you consider this gain unlawful? If Yes, why? Could you please refer to a valid and active Term of use that apply to this case when answering, also providing link?If Adobe consider this gain "unlawful", please I ask you (Adobe staff) to remove all the gains for the images I sold referring to that period.Please note that I actually haven't request any payment for that gain.Thank You

I am thinking about purchasing a standard license subscription but not 100% clear on whether I could use the images for my needs - I create digital and non digital illustrations that I then sell as prints. The final illustration might use different stock images to create, but I would think the main value would be my illustration work using different stock images and not the standalone images, even though they might be a part of it. In many cases they might not even be recognisable - but if I were to use, for example, a model's face or pose then that might be easier to associate with a specific stock photo. Is that allowed under the standard licensing?With a Standard license, you may not:Create merchandise or products for resale or distribution where the main value of the product is associated with the asset itself. For example, you can't use the asset to create a poster, t-shirt, or coffee mug that someone would buy specifically because of the asset printed on it.

Scusate,è possibile che ci siano degli account contributori con nomi diversi, ma che hanno le stesse fotografie nel porfolio?quindi è possibile che le stesso contributore crei più account con nome diverso?grazie mille!

I would like my membership cancelled as well please, I had no idea i was being charged this every month and it does not give the option to cancel my member shipThank you Nicole

Hi,on january 31 I bought the plan 40 images for 99.99 USD, and again in february 28th my plan it was renewed on its own, and the day wasn't even finished yet, i'd try to follow the steps to from Devolución, cancelación o cambio de un pedido de Adobe but i never found the serial number i hope you can help me, thx!

Hi Beverley Gray,I am having the same issue. Is it possible to cancel that for me please?Thanks,

I have contacted Adobe support about this same issue and they are telling me the same garbage that I have to subscribe to a service just to get what I ALREADY paid for. I need another remedy aside your suggestion to contact and call support since it is staffed out of country without any escalation solution. This is a pretty basic customer service failure. Paid for product - Did not receive promised advertised product....

HiI’m also having the same issue. There is no “cancel membership” link under the ”manage account” link

Hello, I had been paying for an Adobe Stock Subscription and decided that Adobe Credit Packs were actually more suited to my needs as I needed to purchase Extended Licenses and it was cheapest to do this with Credit Packs. When trying to figure out whether I needed a Plan or Credits I read a blurb that said "Plans vs. Credits, Which is right for you?" and it identified "you can buy credits or plans separately or combine them". So I purchased a credit pack and cancelled my Adobe Stock Subscription. When I cancelled via the online chat the person assisting me asked why I was cancelling and I explained that the credit packs better suited my needs. He proceeded with cancelling my subscription and did not mention anything about losing my existing credits which I paid a lot of additional money for, however my existing credits disappeared. When I contact support they identified that I am out of luck and have lost my credits because I cancelled my subscription.Has anyone experienced this? Why

habe seit14 Tagen das Stock Test Abo. Möchte dies zunächst nicht als Abo weiterführen. Wann muss ich kündigen?Verfallen bei einer jetzigen Kündigung die 10 freien Downloads direkt oder habe ich dann noch bis zum Ende der vier Wochen Raum die Bilder zu laden?Markus

Hi BevI'm having the exact same issue - had no advice that my trial was ending and this came out of nowhere for me. I thought I had a little more time to cancel (I looked at the product early in the trial but something came up and I've been unable to go back to it at all).Would really appreciate if you could also cancel my plan please.Thank you