Stock

Hi,Do I still have access to stock images if I put stock subscription on hold for a while ?I have a number of images in my subscription (10 per month) that I have not used yet. So I want to put my subscription on hold for a while.thanks

When I login it says 117 images available, is that how many I have that I can download or is that saying that is how many I have already downloaded?

Hi support team members, I have the same problem. Can not cancel subscription. Cancel your Adobe Stock membership When I click on Manage plan in my account, there is always only blank page.Tried to call customer service, unfortunately, couldnt reach them. Tried this nr- 239-016-347 from Czechia.I tried both options several times. When trying to reach chat, it says Chat currently closed.  Is there perhaps email where we can contact the customer service?Thanks a lot!A

HiI signed up by accident last year and I still stuck with the membership. I tried many ways to cancel my account but couldn't find the buttons on my manage account plans to cancel at all, and the hotline is either not manned or the other contact options are not available. Can Adobe or anyone tell me how to cancel my one-year subscription to Adobe stock which I didn't want to sign up and they are trying to auto-renew me?best,Jennifer WongMessage was edited by: Bojan Živković Email address removed

Leute,nur als Hinweis: Ich wollte gerade meine Credits konvertieren - aus alter Gewohnheit über das Fotolia-Portal - und das scheint (im Moment?) nicht zu funktionieren. Ich bekomme als "Schritt 2 von 2" eine Seite angezeigt, auf der ich (wie bisher) die konvertierbaren Credits sehe, darunter dann aber nur ein Drop-Down-Menü, in dem ich zwischen Paypal und Moneybookers (die ja "eigentlich" gar nicht mehr so heißen!) auswählen kann. Sonst aber nichts. Kein Eingabefeld für die Mail-Adresse und auch keinen "weiter"-Button. Ich habe stattdessen über die AS-Site konvertiert und da war alles, wie es soll, aber ich dachte, ich sage trotzdem mal hier drin bescheid.

Hi.I've a CREATIVE CLOUD PHOTOGRAPHY plan.I've tried to subscribe to ADOBE STOK but it tells me that i've already a plan.But in my plans section i can't see that plan, only the Photography one.How can i access to Adobe Stock?How to activate that plan (is exist) or cancel it and start a new one?Thanks.

I need a hi-res Vector file. How do I obtain?

Today I got the one month free trial for Adobe Stock that was supposed to include 10 free stock photos. While figuring out how this works I downloaded an image that I was lead to believe would be free (due to the whole 10 free images thing), and after downloading it found out that 309€ had been charged from my bank account without me ever giving my consent to this. I would like to get a refund for this. I have tried to contact customer service about this for several hours and the only answer I got was that the image was a "premium image" with no further explanation as to what this means and how this affects my case. 309€ is a huge sum to pay for an image I do not need and was not aware of purchasing. What can I do in this situation? Very disheartened with the whole thing and disappointed in Adobe right now.

Hallo, nachdem es momentan ja bei Fotolia nicht mehr so richtig funzt, habe ich mich zusätzlich bei einem Mitstreiter angemeldet.Meine Frage: Wenn ich jetzt Vollex bei Fotolia bleiben möchte, ist denn dann gestattet, aus der gleichen Bilderserie ein anderes Foto bei der anderen Agentur hochzuladen? Hat ja dann auch eine andere lfd. Nummer, aber das Motiv wäre ja sehr ähnlich.Danke schon mal für eure Antworten (obwohl ich Adobe Forum eigentlich nicht mehr nutzen wollte, aber ein Anderes, das auch weiterhin von meinen "alten" Mitstreitern genutzt wird, gibt es ja noch nicht).

I bought a motion graphics template from Adobe Stock, downloaded to my mack and started using it. Everything worked well, I encoded a rough edit and when I came back this morning, I was missing one of the asset files. I cannot figure out how to reconnect that media. Any ideas? Any idea why it would have disconnected?

I signed up to Adobe Stock 14 day free trial back in October 2017. I signed up and instantly cancelled due to there being issues with the images and there being a watermark. I couldn't find away around the watermark so i decided to cancel. I cancelled on the same day as I signed up. However, I have just checked my bank account and noticed a charge of £23.99. I checked my bank statement and can see that i was charged for October and November of this year. The email I used was one that i don't access regularly and I was not getting the emails you were sending so only just realised now. I have not even used the system since the day of signing up and cancelling and would like to get a refund for the TWO months i have been charged for and for my membership to be completely cancelled. Please can you assist as online chat is not working and the phone lines are shut.Thank youKimberley

Here’s my story again:Some months ago I strarted a supposedly free trial of Adobe Stock. At the end of the free month you just took me 30 euros + vat without my consent and gave me 10 more images, so it was 20 images I could download. I told me ‘Ok! You were rude to just steal money from me [and I wrote you about that in Italian at the time, you just did not understand, how shameful for AdObEe the ‘greatest’ company for creatives artist that does not have multilingual customer care] but it’s fine if I get 20 stock photos’. Fool me: at end of the 2nd month I had only downloaded 4 images, and I discovered that my other available downloads were gone.After months of complaining about this problem, some week ago you finally gave to me a refund. And there is the main problem: Your refund case number 0223640457 is closed but I did’t actually received the money, I checked multiple times these days.(I find shameful that I have to write some info like my number case in this pitiful public forum

I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

I used to be able to save a preview to a library but now I have 'License & Save' or 'View Preview", is the save preview function gone?

Tried several different methods to get this file to open and be usable. Downloaded from License History, from the item itself, etc... This file simply does not work. For Illustrator it hangs upon opening. Photoshop loads it like it was not a vector image. I licensed and download similar file 137691349 and this file worked perfectly. Please, can I have a credit for 137691333 since both of these files seem to be similar enough for my use? Again I followed troubleshooting steps for 137691333 and could not get this file to work as a vector file in Illustrator.Thanks,Bob 

Hello, I also lost my credits. I am not even sure how many I had but my credit card date expired and once I went in and renewed the card info all my credits I had saved were gone. Can you see how many I had and retrieve them? I have been a customer with adobe stock and fotolia which merged into adobe stock for years.

I was working from home, opening an Adobe stock photo in Illustrator for preview, and Illustrator automatically and simultaneously opened and was visible on the computer at work with the same image.What do I need to do to prevent that from happening? Why is this happening?Home = PC Desktop Windows 10Work = PC Desktop Windows 7It's one business license, 1 admin, 1 user > 2 computers.

Hi!I wanted to know what license I need to purchase in order to use this picture as my business logo:Open seashell with pearl - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe StockThank you!

Hello! On 12th of November I registered to Adobe Stock Trial. As it was said in terms and conditions I 'am free to cancel my membership and get my money back. At this moment I have blocked 29,99 EUR in my bank account, I don't have any option to delete my AdobeStock membership - it's not showed Adobe ID/Creative Cloud free . And of course I don't have access to (free) pictures I used only two of them. I guess it is pretty expensive background images for 30,00 EUR. Resume. Please cancel my AdobeStock membership and refund my money.Maybe Adobe is waiting for 14 days period to charge my for extra months? There is no chance to change anything. Maybe I should hurry up to change my payment card?It looks like Adobe is showing bad image, you know what I mean 😉And don't say: "Use help desk (useless self-help-desk)".  There is nothing more like chat robot which is not working. All help tips are without such situation as mine. I'm deeply dissapointed.

I am also trapped in the endless loop trying to cancel adobe stock.Customer service - please cancel immediately.I do not wish to be automatically renewed in January as today's email notification indicates.Jocelyn

this is Horrible i only have 3 days to use all my credit 50+ images i need to download & no one answers on chat & phone 1 hr wait...it give me below: can anyone Help? i will not loose my credit i already paid for...

Hi thereI accidentally licensed image and I can't find any way to return it: #86082932

HI there,I have the yearly stand alone subscription (10 free images a month) and have accumulated about 50 free image downloads. I plan to cancel because I am just not getting the use out of it. Wondering if I will still be able to download the free images I have accumulated one cancelled?

Hi there,I clicked on the small shopping cart next to a piece of footage to see what the price was and it automatically bought it!! It wasn't the right piece of footage that I want to buy. How do I get a refund or credit?

I was hooked into the Adobe Stock via Dollar Photo. When I tried last year to cancel my adobe stock photo membership they said I wasn't able to and would have to wait til the end of the year. Now I am told I am auto signed up for another year. I cannot for the very-educated life of me figure out how to get out of this whole entire thing. I am retired and no longer need any of this.