Substance 3D Painter

Hi, I ordered Substance 3D painter, but it won't load. My internet connection is fine. I tried to sign out and sign in to my account that didn't help.

I have a large file I've been working on for a couple days. When I went to open the file today, it now crashes immediately on startup. Previously, there were no other issues. Are there any methods I can use to recover my file? I've attached my log.

So I am incountering a situation in which a mesh that I am bringing into Substance Painter has a specific part of the geometry that appears to have the light and shadow flipped from what is happening with the rest of the model. The part in particular is the the eyesocket/housing on the head of the character (ass seen in the images provided).Prior to this issue, also was having a problem with some of the polygons appeared inside out, but I was able to solve that by fliping the normals back in Blender and reexporting the FBX file.  So I'm not sure if this is an issue with the model back in Blender, if this is because of how I imported the mesh to Substance Painter or if it is even an actual issue at all. 

As you can see, the back side is showing just fine. The front view, on the other hand, is exhibiting some strange glossy bronze color to it. I am completely new to painter; any help would be appreciated! 

Just downloaded the trial - Powerful software although i cant import anything without it crashing and shutting down - Ive uninstalled it and reinstalled it and still the same. Also updated GPU drivers etc. Anyone else having similar issues?  

hello i made this texture in Designer 2021 and i wanted to edit it in Painter 2020 but when i change the scale to a smaller valiue this is whats happining anyone knows whats the problem?Thank you for your time.

I'm seeing an issue where the values being exported, a full range of 0-1 black to white, do not match the exported map, which either seems to have the gamma adjusted somehow, or values clamp or leveled up somehow, etc.  This is repeatable, other relevant info and listed below... Substance Painter version2021.1.1 (7.1.1) build 954exporting height based on the grayscale channelI've tried both 16 bit and 8 bit exports with the same resultsTIFF is the format and Raw is the colorspaceI don't see any adjustments to set on export in terms of gamma or color correction, so I wouldn't think that's relevantis it possible that Painter is computing the different workflow methods I'm using while looking correct in viewport, are not being calculated correctly on export?e.g.- I use several passthrough layers to make overall adjustments at the top of the layer stack at times, that is the case heree.g.- I use anchor points pretty consistently because I enjoy adjusted one layer to affect many,

Not quite Subsatnce Painter related per se.  But gettign know where trying to resolve with Adobe chat support as to why I have been charged both by Allegorithmic and Adobe this month for my substance subscription?  Am I to manually cancel my payment to Allegorithmic?  I thought this would have been seemless when I accepted Adobes offer as things became more concrete after the recent release video. Any help woudl be appreciated.  Think I may have to simply cancel my current paymen to via PayPal to Allegorithmic?  [which I thought wa snow Adobe?]

Hello, wanted to use displacement to simulate fur in a specific area of my character, but the displacement seems to affect all the layers even when those layer don't have displacemnt activated. Someone knows how to fix it. I can't find documentation whit a similar situation.Thank you.Here the displacement works fine. Displacement ON                  Displacement OFF 

I recently had my license expire for Painter and now I have to deal with the BS Adobe has created for me to renew my license. My Peaves, well it still crashes on launch some times, lost my custom smart material shelves. Not to mention the materials around 800 I had credit for which I paid for and now they are gone.All I want is painter, but now I feel I have to have three applications just to get Painter. I really wish you left well enough alone and now here we are with screw ups and bugs. 

Hello I have an anoying issues with the new Substance Painter 3d. When I trie to import my older Smart Materials, Substance Painter takes ages, does not response anymore and eventually crashes. Anyone with the same problems?  Did I miss something? Is Substance 3d not compatible with the prior versions?Or is this maybe another AMD GPU Bug? Thanks for any support on the case....Regards, Roger

Why does the Metal Edge Generator generate on the same edge, like this:What could I do to fix it?

I was lead to believe that I would need to start a new Substance 3D Painter subscription to replace my current Indie Licence but my current subscription has continued and charged for another year. Has anyone else had this and does anyone know whay I can do to get the subscription switched to the new plan?

Photo below explains my error. I was shared a substance file from an old version and it opened like this in substance 3d painter. Anyway to fix it?

Hi, How do you guys deal with painting in Substance Painter.I have difficulties to guess where the heck is the center of the brush. Is there a way to change the cursor? Cheers,DS  

Is that available for download somewhere?  I don't see a link on the tutorial page.

So, today I've moved from the older version of substance to a new one that uses adobe cloud.Installed everything that was needed for the new version(Adobe cloud included) and when I try to open up substance thru cloud I get a message immediately after that i am connected and the program just exits itself.

Do we have an industry standard for material exchange format yet? Which will be the better format to stick with? Preferrably an open standard instead of a proprietary one. I would like to now this because I would love to get into a more stardarized workflow with all Substance software on materials. Some popular formats in my research are:Appearance Exchange Format (AxF), from X-Rite (not an open standard)Unified 3D Material (U3D), from VizooMaterial Definition Language (MDL), from NVIDIAI guess .sbsar is a good format but it's not open and it is focused no PRB textures only?

I would like to know what's the current status on 16K/32K textures support, both for work in software & file export, preferrably of across all Substance 3D software, including Painter, Designer, Sampler & Stager?

I am part of a team working on a project that involves loading many substance materials that have been converted to redshift materials inside of Cinema 4D. The problem we are experiancing is that as soon as we load the second substance based material the substance links seem to break on the second and subsequent materials.  We get errors like the following image, showing that the shader it not found.We found this page from adobe that seems to imply this may be a current limitation of substance and that each material will need to be manually re-linked. https://substance3d.adobe.com/documentation/integrations/visual-feedback-of-animated-substances-118587394.htmlAre there any known workaround that could help us avoid having to manually relink everyhting?  

Hi, We can't verify your subscription status We chek al steps from your site Cannot verify subscription status in offline mode (adobe.com)and the massagr still apear

Hi there, I have very annoying Substance painter behaviour.When painting I do a stroke every split of a second. Naturally.. Each time I initiate stroke, I have a click animation on my brush cursor.How to switch it off? Anyone knows? Cheers,DS 

I'm shopping for a Substance 3D workstation.  On the system requirements page I noticed this: Integrated GPUs are not supported. Does that pretty much rule out laptops? Is there a full list of compatible hardware somewhere that I can check? Any advice on shopping for a Substance 3D workstation appreciated. Thanks!

Hi I understand that you can adjust the frontal and rear distance for each mesh...? As different meshes might require different values in order to get a clean bake...? What's the correct process for this? Usually, I have more than one texture set (as is the case for my current project), so I've assigned two different material IDs. As a result, that's all I get in the Texture Set List - 2. But I would like to assign different values to different meshes as some bake better at 0.01 whilst others 0.1. What's the best way around this? Thanks

After each launch, the files are corrupted,because of this, some functions of the program do not work.I use Steam before each launch to check if the missing files have been downloaded.