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Participating Frequently
March 15, 2025
質問

Amount not deducted from my bank account but got the subscription?

  • March 15, 2025
  • 返信数 1.
  • 769 ビュー

The trial period started on 6th March, 2025 and the paid period started on 14th March, 2025. But what happened was that the payment did not go through my bank account. I did not receive any message that the payment went through my bank account. But when I checked the subscription, I had already received the subscription. They had also sent an invoice stating that the payment has been made, but not a single rupee went through my bank account. So, what does this mean? I am not able to understand...

返信数 1

kglad
Community Expert
Community Expert
March 15, 2025

check your account, https://account.adobe.com

core_2313作成者
Participating Frequently
March 15, 2025

already checked my account but its showing my card last digits but when i click on edit my details it don't show any card and ask for new card details

 

Kanikas
Legend
March 17, 2025

sure.  keep this updated when you see what you expect, or in 48 hours if you don't see what you expect.


Hi core_2313, 

I see that you have an active Creative Cloud all apps subscription under the same ID as with this community. The subscription was purchased on 6th March and is being charged under a Visa card (Please chek your DM to know the last 4 digits of the card). 

 

Make sure to sign in with the correct ID to continue using the services. Hope this information helps.

 

Thanks 

^KS