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Fraudulent activity detected on your Adobe Account

Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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I was sent an email stating that my Adobe Creative Cloud subscription has been canceled due to fraudulent activity. I had an active subscription purchased directly from Adobe (on the website) and was valid until September 2024.
After 10 days I received a letter that my subscription was cancelled.
What kind of fraudulent activity could there be if it was purchased through your official website?

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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Sounds like a phishing email...

 

-- Johan W. Elzenga

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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verify that the email was a scam by checking your account: https://account.adobe.com

 

(otherwise, common fraudulent activity would be use of a suspect credit card.)

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Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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No, my account is active and not blocked.
Could it be a problem that my friend bought a subscription in his country, through his card, to my account?

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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at this point, you should clarify if there's a problem by contacting adobe support so they can check your account from their end. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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>Could it be a problem that my friend bought a subscription in his country, through his card, to my account?

 

That IS a problem... you are not allowed to share your account http://www.adobe.com/legal/licenses-terms.html
-you may use on ONE computer at a time, and you may NOT share your subscription

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Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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hmm...maybe then the problem is not the payment at all, but the fact that I connected my account on my phone, my wife’s phone and tablet?

In this case, is it possible to solve this problem?

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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First you said a friend is using your account... now you say your wife is using your account

 

Neither of those is allowed... you, the account owner, may have 2 active devices... and you may use 1 at a time

 

Both your friend and your wife need to sign OUT of your account and buy their own subscriptions

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Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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no no no...
A friend just bought a subscription to my account and left it without using it anywhere.
But, I have already connected it on my device and on my wife’s on 2 devices, so this is the problem.
Is there no way to solve this or will I have to buy a subscription again?

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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@ildardbdrdv 

 

contact adobe support (and sharing with your spouse is a violation, too).

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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There is a reason, why you did ask your friend to take the subscription for you. If Adobe does not offer the subscription service in your country, there is a reason for that. Adobe may be legally bound to cancel your subscription. Connecting your phones to the account may be the trigger for detecting this fraud. The constant use of a foreign IP address may also be an indication. Account sharing may also be a trigger for detecting fraud. Nobody knows the watchdogs that Adobe builds in to detect unlicensed use of their products, but they are good in detecting this.

 

BTW: it simply may be that the use of a foreign credit card did set up the lights, because of measures instaured to prevent credit card fraud.

 

Whatever it is, you will need to contact Adobe customer service as indicated by @kglad and @Charlie.D .

 

Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 01, 2023 Oct 01, 2023

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Please contact Adobe Support directly to confirm your account health and status.  I recommend via Chat at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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There is no help for this, if you stacked codes adobe will not help you, they don't even care. 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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@robi10101298 

 

what codes did you stack?

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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adobe creative apps all apps 100gb , they were like 4$/month on gg sel and it worked for 3 months and after this it stopped working and this is definitely not fair since I redeemed successfully 14 months of those apps and after just 3 it stopped working 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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ok, now it's making more sense.  you used codes from an obviously fraudulent website.

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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yes, the site it is fraudulent but the key is valid so I'm expecting to get back the subscription since it was perfectly working for 3 months out of 15 that I've purchased. 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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oh please.  you're no more convincing here with me than you were with adobe support.

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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man, as I've said, on June when I redeemed the keys they were valid and on my account it appeared that I had the CC subscription until Oct 2024, so again, I'm not a hacker to trick the adobe system, I just purchased the keys really cheap and I'm expecting to get a service back since it was written that I have the keys until that day. 

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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robi10101298_0-1696514476200.png

this the proof 🙂 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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and that's zero proof of anything other than adobe failed to detect the fraud until later.  it's no different than any other illegal action detected after the action was taken.  it's still illegal.

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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you need not continue posting here. convincing me isn't likely to occur and isn't relevant to reinstating your account.  you need to convince adobe support.

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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yes, the site it is fraudulent but the key is valid so I'm expecting to get back the subscription since it was perfectly working for 3 months out of 15 that I've purchased. 


By @robi10101298

No, if the site is fraudulent, you can't expect the codes to be genuine. No need to discuss further. You should go to the site and ask for your money back or complain to the police about fraudulent activity. Adobe is not responsible for honouring fraudulent engagements of other companies.

 

If it was working for 3 months, it did Adobe take three months to detect that the activity was based on fraudulent codes. I'm not a lawyer, but I could imagine that they could even ask for you to pay those 3 months of use.

ABAMBO | Hard- and Software Engineer | Photographer

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