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The EdgeXO
The EdgeXO
Participant
April 1, 2020
解決済み

[Locked] CORONA VIRUS AND ADOBES COMPLETE LACK OF EMPATHY OR UNDERSTANDING OF LOYALTY!

  • April 1, 2020
  • 返信数 3.
  • 325 ビュー

UR CONSTANT EMAILS DEMANDING PAYMENT FOR MY BASIC PRO PHOTOGRAPHY PLAN  ARE OFFENSIVE IN LIGHT OF WHAT ALOT OF CREATIVES ARE GOING THRU RIGHT NOW< MY ACCOUNT IS  ONLY A FEW DAYS OVER DUE, AND ADOBE SEEE IT AS ONLY $14.99 ( or whatever it is ) BUT $15 DOLLARS AFTER HAVING UR ENTIRE LIFE AND CAREER THAT MONTHLY PAYMENT IS BEST KEPT IN MY POCKET FOR NOW !!

 

LIKE OTHER BIG END OF TOWN COMPANIES WHO HAVE OR ARE IN THE PROCCESS OF WAIVING PAYMENTS FOR THE SHORT TERM AND WHO ARE PULLING TOGETHER THIER LOYAL COSTUMERS , I AM SURE ADOBE COULD DO THE SAME BY 'HYBERNATING" MONTHLY PAYMENTS UNTIL TIMES ARE MUCH BRIGHTER!

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解決に役立った回答 LinSims

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

返信数 3

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 4, 2020

#1 ALL CAPS is the same as shouting. Your tone comes across as rude and offensive.

 

#2 Those courtesy e-mails are sent out automatically as a reminder that users could lose access to their software.  Maybe you can afford to be without your tools but most professionals can't.

 

#3 If you are experiencing financial hardship and cannot afford your monthly subscription fees, contact support directly.  This user-to-user forum is not the proper venue for it.   Log-in to your account below.
https://account.adobe.com/plans
Scroll down to Support on the same page and click on Contact Adobe.

 

Good luck & stay in.

 

Nancy O'Shea— Product User & Community Expert
LinSims
Community Expert
LinSimsCommunity Expert解決！
Community Expert
April 4, 2020

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 1, 2020

    Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

    https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
    -also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

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