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billing

New Here ,
Dec 24, 2022 Dec 24, 2022

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Hello, I cancelled a yearly subscription 3 months ago and i still get monthly billings. I could not find an email adress to contact Adobe about my issue. I need information on what account is causing the billing and for how long and how much i still need to pay. Need support. Thank you Mamo

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2 ACCEPTED SOLUTIONS
Adobe Employee ,
Dec 29, 2022 Dec 29, 2022

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Hello @Mamo272596393ta1 

 

I hope you're doing great, and sorry for the trouble.

 

As I checked, the subscriptions linked to this email address are canceled and inactive.

If you're getting charged from Adobe, please help us with a screenshot or image that mentions that you are getting charged by Adobe.

Also, if you have purchased any subscription from another email address, please share that with us via private message.

 

To send a private message: Click on my name  > Click on send message.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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Hi @Mamo272596393ta1,

 

Warm wishes for the new year.

 

Glad to hear that it all worked out for you.

 

-Souvik.

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Adobe Employee ,
Dec 29, 2022 Dec 29, 2022

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Hello @Mamo272596393ta1 

 

I hope you're doing great, and sorry for the trouble.

 

As I checked, the subscriptions linked to this email address are canceled and inactive.

If you're getting charged from Adobe, please help us with a screenshot or image that mentions that you are getting charged by Adobe.

Also, if you have purchased any subscription from another email address, please share that with us via private message.

 

To send a private message: Click on my name  > Click on send message.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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New Here ,
Jan 02, 2023 Jan 02, 2023

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Hello Krutikka

Yes i am doing great, thank you for reply to me. 

Adobe reached out to me, its all good. 

Happy new and prosper new year. 

Greats Mamo

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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Hi @Mamo272596393ta1,

 

Warm wishes for the new year.

 

Glad to hear that it all worked out for you.

 

-Souvik.

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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@Mamo272596393ta1 wrote:

Adobe reached out to me, its all good. 

 

 

Hi Mamo,

 

Both @Krutikka D and @S S. are Adobe employees. Note the Adobe logo and "Adobe Employee" by their names.

 

Please clarify how "Adobe" reached out to you. If it was by PM, it was a scammer and the scammer needs to be reported. Adobe does not typically reach out to users. You need to contact them.

 

In addition, you posted to Acrobat Reader Mobile. If you subscribed through the App Store or Google Play, then you need to contact them directly for billing issues. We can post details if you need them.

 

Jane

 

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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Hi @jane-e,

 

Best wishes for the new year!

 

I checked @Mamo272596393ta1's account and we did reach out to him for the refund. A case was created and later our team reached out to verify all the details.

 

-Souvik.

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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Thank you, Souvik! There are so many spammers who operate by PM and this raised red flags!

 

Jane

 

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Hi @Krutikka D and @S S.,

 

I am having the same problem. I have sent private message to Krutikka today. Waiting for follow up. Thank you for your help.

 

 

Best regards,
Virginia

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Hi @Virginia319422251xq3,

 

Would you mind sharing the same message with me over PM? 

 

I'd like to understand the situation and provide you with a resolution.

 

-Souvik

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Dear Souvik,

 

I just sent you pm. Thank you for your help.

 

 

Best regards,

Virginia

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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LATEST

Thanks @Virginia319422251xq3,

 

Received and responded.

 

-Souvik

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