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960x1200 size with video

New Here ,
Sep 02, 2025 Sep 02, 2025

Why when I do a 960x1200 size and attempt to download as a mp4 I get a black screen of my deliverable? deliverable 

Bug Unresolved
TOPICS
Exporting and Sharing
18
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1 Comment
Adobe Employee ,
Sep 02, 2025 Sep 02, 2025
LATEST

Hi @jessica_9163,

 

Welcome to the community! We're sorry to hear about this. Could you please let us know which platform you are using? Is it desktop or mobile? If you are on a mobile platform, did you try signing out and signing back in again to check if that helps?

Also, if you are using a desktop, try using another browser try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

 

Regards,

Tarun

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