Adobe Express 'Submission error'

[Mahamkali_Nagabrahmac8492]

I haven't been able to use Adobe Express Animate characters for a week or so. It is always returning an error: 'Submission Error'. I have tried using Mobile app and changed browsers but of no use.
Please help.

[Tarun Saini]

Hi @Mahamkali_Nagabrahmac8492,

Welcome to the community! We're sorry to hear about this. Last week, there was an AWS outage, so it could be because of that. Are you still encountering this issue? If so, try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun

[Mahamkali_Nagabrahmac8492]

I have tried everything. It doesn't work in the mobile app either. If I try to cancel 'Creative Cloud Pro' subscription (as it is useless for me without the 'Animate characters' feature), it is asking me to pay money for closing the subscription early.

[Tarun Saini]

Thanks for your response @Mahamkali_Nagabrahmac8492,

I have escalated the case to our product team, and once I hear anything from them, I'll keep you posted.

Regards,

Tarun

[Tarun Saini]

Hi @Mahamkali_Nagabrahmac8492,

1. Are you recording your own audio in the Animate Character UI?
2. If not, could we get a sample audio file so that we can reproduce it?
3. Can you try with other audio files or try recording your own audio, so that we get more clues?

Regards,

Tarun

[CalDubs]

@Mahamkali_Nagabrahmac8492 — Also, are you able to try again after converting the audio to a different file format (ideally a MP3) before uploading or even uploading a video (ideally a MP4) that has the audio you want? Just trying to see what could unblock you in the meantime.

[Mahamkali_Nagabrahmac8492]

I usually use my own audio (mp3). However, I also tried recording in the Animate Character UI. It did not work. 

Today, I transferred my audio to my mobile phone and tried it. It worked fine. I am unable to do it on a desktop, which I could do with ease earlier.

[CalDubs]

@Mahamkali_Nagabrahmac8492 — Good to hear that you're at least unblocked in some form. Could you please try your original usage with the same files on Desktop again and let us know what you experience?

An update was released recently that may help clarify the actual underlying issue (beyond the SUBMISSION_ERROR), if any.