An issue

Report · Oct 09, 2025

So as a content creator I

was working on editing a video using one of your products namely Adobe Express

and as I was working on it

it was very slow on loading and also today I could not even see the video so I could continue working on a video its a long video but I would image that its not supposed to

give it issues like be slow or the video itself not show up so I could continue working on the video the app itself is great its better thanan editor I use its very detailed and it gives me more things to work with

but yes there are isssues that I'm facing can you please fix the issue? My thanks but as you can see in the image the video is not even showing up even though the video itself is there it just did not load or not seen

Report · Oct 09, 2025

Hi @Firey storm,

We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If the above-mentioned steps don't work, please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know how it goes.

Regards,

Tarun

Report · Oct 10, 2025

I'm not sure what happened but this app is now absolutely horrible. I can't get anything done. I have tried restarting my computer, clearing my cache and cookies on both Edge and Chrome, opening it through the URL or "In App" and nothing has worked. The app crashed and had to "recover" my data 6 times in less than 20 minutes. Are there any recommendations or solutions? I've seen a lot of posts about this but it is unbearable. The app severely lags, stutters constantly, can't ever download any videos files I'm working with and, as mentioned previously, crashes quite often. I use Express daily for my job and these issues have severly hindered my work flow.

For reference, I am running a relatively new Lenovo Thinkpad with an Intel(R) Core(TM) Ultra 9 185H (2.30 GHz) and 32 Gb of RAM. This computer was provided to me by my company.

Any insight is appreciated!

Report · Oct 10, 2025

Hi @Tarun Saini

I currently use microsoft edge

it doesn't make a clear difference but I did try your

suggestion regarding empting cache

and cookies so I will let you know how if I face further issues I will restart the browser but I will provide updates should anything come up

Report · Oct 11, 2025

Hi @Tarun Saini,

So your app created trouble again I can't seem to recover hours of work I put into in a video. I did clear cache yesterday

as you suggested so I could continue working on it today do you have recommendations for this?

Report

Hi @Firey storm,

Thanks for your response. I’m really sorry to hear you’re unable to recover your video project after clearing cache. Let’s check a few things to see if we can restore it. Could you please confirm:

Are you signed in with the same Adobe ID you used to create the project?
Can you see the project under “Your Stuff” → “Projects” in your account?
Can you check your file here- https://www.adobe.com/files/deleted

Clearing cache usually doesn’t delete saved projects since they’re stored in the cloud, so this will help us figure out what’s happening.

Regards,

Tarun