Animated Character Not working

[shaneo310]

Every time I try to create an animated charachter I get this message.  "Something went wrong while creating your animation. Please refresh the page."  I have restarted my computer and have only Adobe Express open.  I was able to make these last night and many times before.

[Amitej S]

Hey @shaneo310, Welcome to our Adobe Express community! 

I tried working on the Animated character feature on a Google Chrome browser, and it worked fine for me. Can you try once in incognito/private browsing mode to see if that makes any difference? Also, please ensure you're on a stable internet connection and do not have any active firewalls or VPN.

If it works fine on the private/incognito browsing mode, you may need to clearout the browser cache/cookies and check. 

Let us know how it goes. 

Best!

[shaneo310]

Thanks.  I was away from my desk for a while and when I came back it was working.

[Amitej S]

Thanks for confirming @shaneo310! Let us know if you face any issues or need any help with Adobe Express

[greg_b._0073]

because its a sh*t product. It never completes the animation and Adobe ain't gone do a damn thing about it. I hate these big companies that come out with new products but don't make sure they work properly or have support to help