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19

Automatic Zoom Error

Community Beginner ,
Jul 17, 2024 Jul 17, 2024
When I attempt to edit text or move design features (or edit anything) Adobe Express automatically zooms out. I can't edit my documents while zoomed in.
Bug Unresolved
TOPICS
Desktop Web , Performance
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correct answers 1 Correct answer

Adobe Employee , Jul 18, 2024 Jul 18, 2024

We've just deployed a fix for this. If you have Express loaded in a desktop browser, please reload it to pick up the fix. If you are using a mobile app, you may want to restart it.

 

Please let us know if you continue you see issues with zooming. Sorry for the incovenience.

 

Thanks

Abhi G

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30 Comments
New Here ,
Jul 17, 2024 Jul 17, 2024
I need to zoom in to see fine details as I move stuff around. But when I'm zoomed in, the moment I move anything, it automatically zooms me back out to default zoom, and I can't make fine adjustments. It also drags whatever I'm moving way off to the side because that's what part of the document my mouse ends up in after it zooms out.
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New Here ,
Jul 17, 2024 Jul 17, 2024

HELP! Everytime I zoom in on one of my projects and move something, it AUTOMATICALLY zooms me out. I tried to use my browser's zoom-in option but it doesn't help (the file stays small). ADOBE PLEASE ADDRESS THIS ISSUE OTHERWISE THE USAGE OF THE PROGRAM BECOMES OBSOLETE. I will be forced to find a different software. Thank you

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Community Beginner ,
Jul 17, 2024 Jul 17, 2024
Hello, this is *extremely* frustrating and makes working in the app nearly impossible: every time I am zoomed in on an object in my project to fine tune or adjust, the program automatically zooms back out. Also, if I am zoomed in and click on an object to select it, the program likewise zooms back out. This is beyond devastating to my productivity and is heavily impacting my workflow. Overall, Express is awesome -- but this, feel it must be a bug because surely this is not how the program is supposed to operate and surely Adobe didn't think it was a good idea when one can simply CTRL + Scroll to change zoom....
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Community Beginner ,
Jul 17, 2024 Jul 17, 2024

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 Esta praticamente impossível usar o Express. Após eu usar o app simultaneamente no Smartphone e no Windows, tenho tido sérios problemas. O app não edita mais em modo zoom, e o tutorial de apertar e pressionar para editar também não para de aparecer toda vez que eu escolho um ícone. Tenho enfrentado vários problemas. Peço ajuda. Pois estou com muitas demandas e minha principal ferramenta de trabalho é o Express. Minha vida como designer está toda lá dentro! 

Ivanes Guz
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New Here ,
Jul 17, 2024 Jul 17, 2024
When zoomed in to an element, editing text turns back to full page view.
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New Here ,
Jul 17, 2024 Jul 17, 2024
El zoom no se mantiene cuando quiero editar algún elemento en específico
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New Here ,
Jul 17, 2024 Jul 17, 2024
Si estoy en zoom-in editando algun detalle al darle escalar a la pieza, imagen o texto se regresa a vision completa interrumpiendo el trabajo
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Explorer ,
Jul 18, 2024 Jul 18, 2024
When I zoom in to focus on a part of my project, editor automatically zooms out. This is happening on Chrome as well as on Firefox.
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New Here ,
Jul 18, 2024 Jul 18, 2024
when zoom in an object, suddenly the page back to full view lay out (back to zoom out)
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New Here ,
Jul 18, 2024 Jul 18, 2024
When I attempt to move an object within the Adobe Express video layout, it automatically zooms out, I cant move any object in this layout. Please address this issue.
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New Here ,
Jul 18, 2024 Jul 18, 2024
If I move an item when zoomed in, the app keeps zooming back out
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New Here ,
Jul 18, 2024 Jul 18, 2024

I am having the exact same issue 

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New Here ,
Jul 18, 2024 Jul 18, 2024
Cada vez que selecciono un elemento para moverlo se me aleja al zoom al 29%, no se me mantiene en el 100%. Hoy es el primer día que me ocurre. He reiniciado la sesión, el navegador y el ordenador, pero no se soluciona. Adjunto vídeo.
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New Here ,
Jul 18, 2024 Jul 18, 2024

It also happens to me since yesterday.

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New Here ,
Jul 18, 2024 Jul 18, 2024
When working in a maximised view (58%), it automatically minimises to 19%. This makes it hard to align and move text boxes and groups. Is this a bug? It hasn't happened before.
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New Here ,
Jul 18, 2024 Jul 18, 2024

Kind of same problem. When I open project and by default its zoom level is 85 %. When I change this and try to select and move an object, page resets back to 85 %. And apparently there is no possibility to pan in any direction when zoomed in.

 

Might something gone broken if Adobe is updating, tweaking, doing whatever at their end. After all Express is running in browser.

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New Here ,
Jul 18, 2024 Jul 18, 2024
WHen i go to move something by a fine margin, I can;t because it zooms me out to 91% for no reason, even if i try to use the arrow keys for movement.
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New Here ,
Jul 18, 2024 Jul 18, 2024
Every time i click to resize anything it zooms completely out, centers te page and makes the element huge. And when working on the sides of a document, it want to recenter constantly.
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New Here ,
Jul 18, 2024 Jul 18, 2024

I am having same issue. It renders the program useless. 

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Adobe Employee ,
Jul 18, 2024 Jul 18, 2024

Hi 

@alice5EC6

 

@Dharam38427302eq62

,

 

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

 

Regards,

Tarun

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New Here ,
Jul 18, 2024 Jul 18, 2024
Whenever I am zoomed in and i want to change the image size the site will automatically zoom me back out to the default size
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Adobe Employee ,
Jul 18, 2024 Jul 18, 2024

We are actively investigating this issue with zoom resetting. Thanks for your patience.

 

Abhi G

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New Here ,
Jul 18, 2024 Jul 18, 2024
Anytime I select an element in my design, the entire document snaps "to fit page" (26%) so I cannot move, resize, group elements without this happening. When I zoom in on an element it immediately snaps to 26% if I attempt to resize or move it. This occurs with generated text, adobe express elements and files I add to the design. It makes it impossible to work on any designs. I've experienced this issue using Chrome and Firefox.
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New Here ,
Jul 18, 2024 Jul 18, 2024

On Adobe express Mobile (Android) for some reason when you zoom in and try to move or modify a specific part of your work that's really fidgety that you need to be up close to. It now makes you zoom out!?!! This is so frustrating and unhelpful as I cannot move things accurately anymore like I could literally yesterday.

 

Please help me. Is this a setting? Or a really annoying update? If so, I'd actually really appreciate them reverting it because it's making my work almost impossible.

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New Here ,
Jul 18, 2024 Jul 18, 2024

I'm trying to move shapes and change text on 50% zoom in, but whenever I drag what I have selected the page instantly snaps out to 21% zoom, (the size in which the entire page can be seen on screen). 

Please help! My deadline for this project is tomorrow mid-afternoon!

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