Can’t upload images on iPad and iphone

[kevinspshan]

Long time user.  Suddenly on both my iphone and iPad, if I try to start a project by uploading an images it looks like it's uploading but the project opens with a blank page.  I tried deleting and reloading the app.  Same thing.  If I start with a template and then try to upload a local image, the same thing happens.  It's no longer letting me use images on my local photos app.

[Roberto F29223970s73x]

Same problem here, still no response from the @Adobe team. Thinking of canceling my subscription.

[Amitej S]

Hi @kevinspshan, @Roberto F29223970s73x, Welcome to our Adobe Express community!! 

Can you please confirm if you're still facing the issue? If yes, can you share the device's make and model details along with the OS running on it? A screen recording of the workflow with the issue would also help us investigate.

As of now, I tried to replicate the same on an iPhone 12 OS18.3.2, and the app works fine for me. 

Please share your observations, we are here to help!

Thanks,

Amitej

[kevinspshan]

Still having the issue on both iPad and IPhone.

iPad Pro (12.9-inch) (3rd generation)
iPad OS 18.4

Link to screen recording https://youtu.be/urpxUwx8XcE?si=GICmSIyHnPObQ5YQ

[chaimaa.7]

Hi  @kevinspshan,

Thanks for reaching out and for sharing the screen recording. Since you're experiencing this issue on both your iPhone and iPad, let's go through some troubleshooting steps:

1. Check Photo Permissions:

   • Go to Settings > Adobe Express > Photos
   • Make sure access is set to "All Photos"

2. Check iCloud Photo Settings:

   • If your images are stored in iCloud, they may not be fully downloaded.
   • Open the Photos app, select an image, and make sure it loads properly.
   • Try saving a photo locally before uploading it to Adobe Express.

3. Restart Your Device & Try Again

   • Close Adobe Express completely and restart your iPhone/iPad.
   • Open the app and try again.

4. Try Uploading a Different Image

   • Test with a new photo taken with your device’s camera.
   • Try uploading a downloaded image instead of one from your Photos app.

5. Reinstall Adobe Express (With a Fresh Install)

   • Delete Adobe Express from your device.
   • Restart your iPhone/iPad before reinstalling it from the App Store.

6. Test with a Different Account

   • If possible, log into Adobe Express with another Adobe account to check if the issue persists.

Thanks for your patience, and let us know if any of these steps help!

Best,

Chaimaa

[kevinspshan]

I had actually tried all of those things trying to fix the issue myself. None of them worked. Just FYI. I use this app all the time. The end of February I created about 15 different designs that all started with images uploaded from my photos. This issue just started happening in the past few days and since it’s happening on both the iphone and iPad is seems less likely to me that it is related to a setting. I do run the latest iOS beta releases. An update recently was installed. Is it possible it’s related to the iOS version.

The only thing I have not tried is logging in under a different account

Kevin Shannon

[Abhi.G @ ADBE]

Hi @kevinspshan 

Yes, it definitely sounds related to the iOS version. As noted here:

If you are running the iOS 18.4 beta, then please un-install it to work around. There is a bug with lastest iOS beta that interacts with our latest release, bug has been logged with Apple

As an alternative to uninstalling the beta (as recommended above), you might also want to try a newer version of the beta, specifically the iOS 18.4 "Beta 4" update.

Please let us know if either workaround fixes the issue.

Thanks,

Abhi G

[kevinspshan]

After upgrading the issue is resolved. Thanks.

Kevin Shannon

[mahmoud_5524]

Hi @kevinspshan,

I’m so glad to hear that the issue is resolved after the upgrade! Thank you for your patience, and if you ever need assistance in the future, feel free to reach out. We’re always here to help!

Best regards,

^MM