Can't use up/down/delete keys inside text box

[Ronny293159987jum]

Starting today (last used express on friday) I can't use the up, down and delete keys inside a text box anymore in Adobe Express anymore. Nothing happens when I hit these keys. Also when I hold left or right the cursor doesn't move through the characters as per usual. Instead I am only able to move character by character on each press of the key.

This issue is only limited to text boxes inside a document. If I try to move an object the keys behave as they should. Also in the text window for presentation notes everything works as it should. The type of document doesn't matter though. (I mostly work on presentations at the moment, but other designs have the same issue) This is also limited to adobe express. Haven't found another website or application where i have this issue. 

In the attached file I showed that I can only move left and right character by character. up and down and delete don't work. (Kinda hard to showcase in a video hope it helps nonetheless)

I'm using Windows 10 Home Edition
Version 22H2

All of my installed browsers have the same issue (tried clearing the cache as well)

Chrome: Version 141.0.7390.55 (Offizieller Build) (64-Bit)

Firefox: 143.0.4 (64-Bit)

Edge: 141.0.3537.57 (Offizielles Build) (64-Bit)

Hope somebody can help 😞

[AhernandezCTS]

Hi Adobe Team,

I’ve run into an issue with the Delete key in Adobe Express when editing text.

• The Delete key no longer deletes characters forward when the cursor is inside a text box.

• The key does still remove entire text boxes when they’re selected, so that part works as expected.

• But inside the text box, pressing Delete simply does nothing.

I have some coworkers who use this key in their work daily and they are wondering if this was removed for a reason. I couldn't find anything online about it and to try and give them some closure, i decided to ask here. 

Thanks,

Steps to reproduce:

1. Add a text box in Adobe Express.
2. Type in a few words.
3. Place the cursor in the middle of the text.
4. Press Delete.

• Expected: The next character should be deleted.

• Actual: Nothing happens.

[mahmoud_5524]

Hi @AhernandezCTS,

We’re sorry you’re experiencing this. Could you let us know which browser and version you’re using? Also, does the issue occur in multiple projects or just a specific one? Meanwhile, you could try clearing the browser cache, restarting, or using a different browser to see if that helps.

We’ve shared this with our engineering team for investigation and will get back to you as soon as possible.

^MM

[Vocabulum0D45]

It happens to me too, started today. Chrome, Firefox, Edge, no matter which browser I use.

[Vocabulum0D45]

Also arrow keys up and down do not work anymore. Very annoying.

[amyfeller]

Same here. Delete key, up and down arrows.

Using Chrome, also doesn't work on Microsoft Edge.

[Rob Underway]

It's the same here; I can't delete any letters (or text) with the "Delete" key. I tried it on another PC, and it didn't work there either. It's really annoying, because now I have to work with it!

[amyfeller]

Adding in: Also I can't use my delete key when trying to delete a word in a text box.

[Diana34828772a0uv]

Same problem still here, after a few days: delete key and up and down arrow keys don't work in any browser. Very annoying.

[Peter_Robert2102]

Hey Andrew, I’m noticing the same issue in Adobe Express — the Delete key doesn’t remove characters inside text boxes anymore. It used to work fine before. Seems like a recent bug or update change. Hopefully, Adobe fixes this soon because it’s really affecting workflow.

[mahmoud_5524]

Hi @everyone,

Thank you for reporting this. We’re aware of the issue. Our engineering team is actively working on a fix, and we’ll keep you updated as soon as a solution is available. We apologize for the inconvenience and appreciate your patience.

^MM

[Ronny293159987jum]

Just realized my screen recording records audio as well so I recorded another version of me explaining what I do. Can't seem to use the video function so here's a link to the unlisted video youtube

[Amitej S]

Hi @Ronny293159987jum, thanks for posting on our Adobe Express community! I was able to replicate the issue and it has been raise with the team. I'll let you know once we have more details and updates for the issue.

Thanks for raising this.

Best!

Amitej

[Rob Underway]

How much longer is this issue expected to last? For the last few days, it has not been possible to edit text that I add to a project or an image in Adobe Express. Specifically, I am unable to delete or change letters or symbols in a text box using the delete key.  Today is October 7th, and this has been going on for several days now.

[mahmoud_5524]

Hi @Rob Underway,

Thanks for your patience and understanding. Our team is actively working on a fix, and we’ll provide an update as soon as it’s resolved. We really appreciate your patience with us while we get this sorted.

^MM

[Ronny293159987jum]

Seems it works again! Thanks Amitej!

[mahmoud_5524]

Hi @Ronny293159987jum,

We’re glad to hear it’s working again! If you need any further assistance or run into any other issues, please don’t hesitate to reach out to us.

^MM

[mahmoud_5524]

Hi Everyone,

Thanks for your patience and your elaboration. Our engineering team has fixed the issue. Can you please check and let us know? Your feedback is highly appreciated. Thanks

ˆMM

[mahmoud_5524]

Hi @Rob Underway @AhernandezCTS @Peter_Robert2102 @Diana34828772a0uv @amyfeller ,

Thanks for your patience and your elaboration. Our engineering team has fixed the issue. Can you please check and let us know? Your feedback is highly appreciated. Thanks

ˆMM

[Diana34828772a0uv]

Yes, it's working again! Thank you!

[mahmoud_5524]

Hi @Diana34828772a0uv ,

Thank you for your feedback! We’re glad to hear it’s working again. We’re always here to help if you need anything else. 😊

^MM

[amyfeller]

Yes! Thank you!

[Vocabulum0D45]

Thank you, it works again!

[AhernandezCTS]

This is resolved! Thanks for your quick work on this! 🙂

[Preeya_091]

It's good work

[Amitej S]

Thanks for confirming that it's working for you @Andrew38512604ivdt. Feel free to reach out if any additional info or support is required for Adobe Express!