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DJ ON STAGE

New Here ,
Nov 27, 2023 Nov 27, 2023

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CANT REMOVE GREEN SCREEN BACKGROUND
Bug Unresolved
TOPICS
Video

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1 Comment
Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi @default33878838059ejo,

 

Sorry to hear about that.

 

Is it your video or a template? Can you specify the format (MP4, MOV) and the video length if it's yours? What browser were you using?

 

You can refresh the page, clear the caches and try to remove the background with a recommended browser such as Safari, Microsoft Edge or Google Chrome. Sometimes deactivating the browser extensions may resolve the issue.

Can you try again by following the steps here?

 

Feel free to share your observations

 

Thank you,

Winnie

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