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1

Download Failing

Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Im trying to download my video to my files and it keeps failing.
Bug Unresolved
TOPICS
Desktop Web , Video

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1 Comment
Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi 

@default36382982kd70uo

,

 

We're sorry to hear about the issue you're seeing. Is it happening with all the video files or with some specific ones? Are you getting any error messages? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps. 

 

Regards,

Tarun

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