Download Fails

[EricWalters]

We have been trying to download a student project.  We are using Adobe Express for Enterprise on a MacBook Pro/Air and Chrome.

The download pocresses about 50% and then we receive this error message. 

[Link removed by Moderator]

The issue recurs on Safari.  Suggestions?

Eric

[Lyn_D]

Hi @EricWalters,

Thank you for reaching out.

Sadly, I've been unable to replicate this error.

It may help you log off Adobe Express and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode. If this didn't help, you could also try restarting your device.

Please give it a try and let us know how it goes. If you still get the error, please send the URL of the error page via DM.

^Lyn