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Download issues

New Here ,
Apr 28, 2024 Apr 28, 2024

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Each time I click to Download the video it reads "We're working on your video and you will be able to download soon" but the download is not working. I have paid for premium access. As I thought it was due to a lack of storage from trying the free trial however upgrading to premium access is not sorting this issue. I have now had to re-do 3x edits of my video in an attempt to save this!! Need help urgently.
Bug Unresolved
TOPICS
Desktop Web , Video

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1 Comment
Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Hi 

@default370446968gow4c

,

 

We're sorry to hear about this. Did you use the Stock images or your images from the device? Also, is it possible for you to share the project URL with us to investigate the issue?

 

Regards,

Tarun

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