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Error Projects

New Here ,
Oct 30, 2023 Oct 30, 2023

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About 12 of my most recent projects are erroring and not coming up to be edited and downloaded. Can I please get these restored as soon as possible?
Bug Unresolved
TOPICS
Image Editor

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1 Comment
Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi @Aaron2963767367bb,

 

We're sorry to hear about the issue and for not getting back to you earlier.

 

Do you see an error message while you try to edit or download your projects? What type of projects are they?  


Have you tried to use another browser, such as Chrome or Safari? Do you see any differences? Please check your Internet connection and clear your caches/cookies before logging in. Testing in incognito or privacy mode may help.

 

Can you send a screenshot so we can see what you're experiencing?


Thank you, ^WM

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