Failed to license one or more images

[Micheal26102884eunh]

Hi there, I use Adobe Express constantly for designing posters and the stock photos are so useful! Suddenly just starting today I am unable to license any photos. It feels like a bug because I've logged in, out, deleted the app, redownloaded, and checked to make sure my account is still active. Any help would be awesome because I need this tool lol

[Judy31297724kre2]

I'm hav the same issue. I used it earlier today without any problems and now I'm getting an error message on every image I try to use. I uninstalled ans reinstalled the app, logged out and back on and restarted my phone. The issue is only happening on the mobile app, not on my desktop version. I prefer to work on the app. I use this every day for my social media so this is a problem. 

[Raisa32478970bjsr]

I'm experiencing the exact same issues, except yesterday I was able to access the library.  Please help Adobe, there is no solution for this on the forums.

[Maria Isabel C.]

Tengo el mismo problema 

[Raisa32478970bjsr]

Also, wanted to add that although it fails to license. It does come up in my license history.

you can check yours here : https://stock.adobe.com/fr/Dashboard/LicenseHistory

[Judy31297724kre2]

My solution to this problem has been to switch to Canva. After playing around with canva for less than an hour, I realized it's much more user friendly. I'm a graphic designer but I enjoy making quick social media graphics on my phone. I've been using a free trial from Adobe Express that I got through Etsy and I'm so glad I haven't paid for it yet. I've noticed since this glitch happened that there are new images in my recent license history that I never selected or used. What the heck? 

[Melissa32483059iifv]

Another user posted on another thread about the same issue that it's a site/web issue, Adobe is aware, and it could take take 24-48 hours to fix.

[Penny324769927asn]

I am having the same problem! logged in & out! deleted app, reinstalled and still i am unable to access any adobe stock photos! I use it everyday and I am frustrated  

[Robert32490903gmh5]

why i cant add any stock photos . When you will fix that please. Its a important thing for me????

 

[Imaginerie]

There seem to be an issue at the moment as many people experience it, Please see this thread
https://community.adobe.com/t5/adobe-express-bugs/failed-to-license-one-or-more-images/idi-p/1259412...

If you need your question to be added there, let me know and I'll transfer your question to this thread...
If the developpers come to a fix (which will be hopefully very soon) they're more likely to update the main thread.

[Jeremy5F99]

Same problem!

[Amitej S]

Hi all, 

Apologies for the late response; there was an outage in the stock services that resulted in such an issue, which was resolved. Let us know if you still face any issues.

Best,

Amitej

[krowndPrince]

it's still doing the same thing