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Failed to license one or more images

Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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Hi there, I use Adobe Express constantly for designing posters and the stock photos are so useful! Suddenly just starting today I am unable to license any photos. It feels like a bug because I've logged in, out, deleted the app, redownloaded, and checked to make sure my account is still active. Any help would be awesome because I need this tool lol

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correct answers 1 Pinned Reply

Adobe Employee , Oct 13, 2023 Oct 13, 2023

Hi all, 

Apologies for the late response; there was an outage in the stock services that resulted in such an issue, which was resolved. Let us know if you still face any issues.

 

Best,

Amitej

Status Fixed

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New Here ,
Sep 22, 2023 Sep 22, 2023

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I'm hav the same issue. I used it earlier today without any problems and now I'm getting an error message on every image I try to use. I uninstalled ans reinstalled the app, logged out and back on and restarted my phone. The issue is only happening on the mobile app, not on my desktop version. I prefer to work on the app. I use this every day for my social media so this is a problem. 

Judy31297724kre2_0-1695429288683.png

 

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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I'm experiencing the exact same issues, except yesterday I was able to access the library.  Please help Adobe, there is no solution for this on the forums.

IMG_0615.png

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New Here ,
Sep 23, 2023 Sep 23, 2023

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Tengo el mismo problema 

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Also, wanted to add that although it fails to license. It does come up in my license history.

 

you can check yours here : https://stock.adobe.com/fr/Dashboard/LicenseHistory

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New Here ,
Sep 23, 2023 Sep 23, 2023

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My solution to this problem has been to switch to Canva. After playing around with canva for less than an hour, I realized it's much more user friendly. I'm a graphic designer but I enjoy making quick social media graphics on my phone. I've been using a free trial from Adobe Express that I got through Etsy and I'm so glad I haven't paid for it yet. I've noticed since this glitch happened that there are new images in my recent license history that I never selected or used. What the heck? 

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Another user posted on another thread about the same issue that it's a site/web issue, Adobe is aware, and it could take take 24-48 hours to fix.

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New Here ,
Sep 23, 2023 Sep 23, 2023

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I am having the same problem! logged in & out! deleted app, reinstalled and still i am unable to access any adobe stock photos! I use it everyday and I am frustrated  

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Community Beginner ,
Sep 24, 2023 Sep 24, 2023

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why i cant add any stock photos . When you will fix that please. Its a important thing for me????

IMG_4055.jpeg

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Community Expert ,
Sep 24, 2023 Sep 24, 2023

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There seem to be an issue at the moment as many people experience it, Please see this thread
https://community.adobe.com/t5/adobe-express-bugs/failed-to-license-one-or-more-images/idi-p/1259412...

If you need your question to be added there, let me know and I'll transfer your question to this thread...
If the developpers come to a fix (which will be hopefully very soon) they're more likely to update the main thread.

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New Here ,
Sep 24, 2023 Sep 24, 2023

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Same problem!

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi all, 

Apologies for the late response; there was an outage in the stock services that resulted in such an issue, which was resolved. Let us know if you still face any issues.

 

Best,

Amitej

Status Fixed

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New Here ,
Nov 17, 2023 Nov 17, 2023

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LATEST

it's still doing the same thing IMG_7545.png

 

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