How to retrieve my projects and modify them

[default31723273dgkorv]

- Help! I have just discovered the new version of Adobe Express and I can't modify my existing projects... - I can see them all in the "My stuff" tab, but when clicking one of them, it takes so much time to have it open... and then, the program runs in vain. What do I need to do to retrieve my file and work on them?????

[David__B]

Hi @default31723273dgkorv 

Sorry to hear about your difficulties. A few questions and recommendations

• Does the samething happen in a newly created project?
• Does it happen if you duplicate an existing project?
• Does it happen in different browsers?
• Does it happen if you clear the browser cache? https://support.google.com/accounts/answer/32050
• Does it happen in incognito/private browsing mode?  https://support.google.com/chrome/answer/95464

Please let me know when you get the chance

Thanks,

Dave

[default31723273dgkorv]

Hi David,

The biggest and main issue is not to create new projects, it is to modify my existing projects.

I tried all you proposed:

• Does it happen if you duplicate an existing project?
  Yes, if I duplicate a project, renaming it, the program runs indefinitely without displaying anything:
• 
  
• Does it happen in different browsers?
  Yes... I normally use "Microsoft Edge", I tried "Chrome" without success (same result as above)
• Does it happen if you clear the browser cache? https://support.google.com/accounts/answer/32050
  Yes, the same happens.  I cleared the brower(s) cache(s) 2 times, with a restart after, without sucess 
  
• Does it happen in incognito/private browsing mode?  https://support.google.com/chrome/answer/95464
  Yes, it happens even when I work in incognito/private browsing.

I don't understand what's going on: once again, I see an exhaustive list of all my projects... but they seem unattainable. It's very, very annoying because my projects evolve over time and I go back to them as I go along to modify them... I don't have the time to redo them all from A to Z.

Thanks for any help you can give me!

(Almost desperate)-Martine

[David__B]

Hi @default31723273dgkorv Martine

I reported this to our developers. They've been working on a for fixes for a lot of the issues which have been happening https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug... I know re-converting the projects helps in some cases. Process described here https://community.adobe.com/t5/adobe-express-discussions/re-converting-express-files/td-p/14024512

These may be helpful too
https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html
https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

[Rishabh317063195a8a]

Hi @default31723273dgkorv , 

Sorry for the inconvinience caused. Can you please share your DocumentId. You can find out DocumentId in the URL when you open your document. It should look somethin like this:

urn:aaid:sc:VA6C2:69699512-b828-4ead-99f0-cbd98a55c3a7

 Thanks for your patience!

[bubbly_songbird8213]

I am having the same issue. 

[Tarun Saini]

Hi 

@bubbly_songbird8213

,

Welcome to the community! We're sorry to hear about this. Can you please answer the questions asked by 

@David__B  in the first response to assist you better?

Regards,

Tarun