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Projects not loading

Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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All of my projects aren't loading and an error occurs when I attempt to open any of the 3 projects.
Bug Unresolved
TOPICS
Performance

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1 Comment
Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi @default332623080naxl8,

 

Sorry to hear about the issue and for not answering you sooner.

 

What type of projects are you trying to open? Is there a video or template? Do you see an error message? Did you create your projects on the new or old version?

 

Here are some workaround that might help:
• Try opening from another browser, such as Microsoft Edge, Safari or Chrome
• Test in incognito or privacy mode. 
• Clear the cache/cookies from the browser
 
If the issues persist, please send a screenshot so we can see what you're experiencing.


Thanks, ^WM

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