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Repeated error - design won't load

Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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I've received the same error multiple times while trying to edit this design. The first time it happened I was scrubbing through a video to split it. I haven't been able to edit any designs in the project since.
Bug Unresolved
TOPICS
Desktop Web , Performance

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1 Comment
Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi @allison.mason,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue with the design being unable to load due to a network issue? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

 

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam



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