Repeated error - design won't load

[allison.mason]

I've received the same error multiple times while trying to edit this design. The first time it happened I was scrubbing through a video to split it. I haven't been able to edit any designs in the project since.

[Neelamk]

Hi @allison.mason,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue with the design being unable to load due to a network issue? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam