This site cannot be reached - Adobe Express Error

[The Laughing Gift]

I'm trying to access Adobe Express (V 2.1.1.0) on my computer (Windows 11) and I keep getting an error saying "This site can't be reached". I've tried accessing it through Microsoft Edge but I keep getting the same error. Anyone else having this problem? How do I fix it?

[Corina Murgila]

Hi @The Laughing Gift ,

So sorry to hear about your issue. Can you please tell me where are you located?

Could you try clearing your browser cache/restarting the browser/machine?

Please let me know how it goes.

Thank you,

Corina

[stevemac70]

I am having the same issue on.  I get an error when I connect to Adobe Express saying that the site new.express.adobe.com cannot be reached.  I can get into Photoshop Web and all my CC apps no problem.  I cannot access anything with regards to adobe express.

I am on a Mac.  I have tried 3 different browsers, restarting, etc.  I cannot access Express

[stevemac70]

I am in Canada

[The Laughing Gift]

I'm in Canada

[Abhi.G @ ADBE]

This may help users from Canada: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-unavailable/idc-p/14016708#M443

[The Laughing Gift]

I cleared my chache and it didn't fix it.

[Corina Murgila]

@The Laughing Gift could you try changing your DNS as per the instructions here?https://community.adobe.com/t5/adobe-express-bugs/adobe-express-unavailable/idc-p/14016708#M443 

[The Laughing Gift]

I tried but I got messsage saying that the DNS is incorrectly formatted.

[JD2580]

I'm also a Canadian resident. I can't easily alter the dns since this is effecting my workplace and we wouldn't have the authorization to modify network settings.

[Julia26378107dx70]

I am also in Canada having the same issue. 

[Amy31827047csir]

Also in Canada with the same issue. 

[Corina Murgila]

Hey Amy31827047csir,

Have you tried the solution from here?

https://community.adobe.com/t5/adobe-express-bugs/adobe-express-unavailable/idc-p/14016708#M443 

[Corina Murgila]

Hey Amy31827047csir,

Have you tried the solution from here?

https://community.adobe.com/t5/adobe-express-bugs/adobe-express-unavailable/idc-p/14016708#M443 

[Tavis28000257loks]

Same, In Canada and with Rogers. 

[JD2580]

@Corina Murgila Is Adobe planning to fix the issue on their end? It's not really a feasible solution to ask people to modify their DNS especially if they're in a work environment where network settings can't easily be modified. Everything worked fine prior to the latest update and now many Canadian users are locked out.

[Julia26378107dx70]

Using the Chatbox, I connected with a support person today and they were able to remotely access my system and fix it for me.

[The Laughing Gift]

How'd you find the chatbox? This is the first I'm using Adobe's support.

[Julia26378107dx70]

On the main page I clicked on 'Help & Support'. And then chat starts on the right, you have to let it prompt you through articles and stuff but eventually, it gives you the option to chat with an agent. And then they have you download something to access your system. You might have to do it during working hours, I had tried on the weekend and it said no one was available.

[The Laughing Gift]

Ok great! I managed to help from adobe support and customer service.

[Nick26908102un74]

The only workout right now I was able to achieve was to work with support: these are the steps that took us to get it working. It seems to be a Canada issue and it has to be fixed in the DNS settings

1. open control Panel

2. click on small icons from the category on the right hand side
3. click on network and sharing center

4. click on change adapter settings

5. right click on the network you are using and click on properties

6. click on “Internet Protocol Version 4 (TCP/IPv4)” and click on Properties.

7. in the “Use the following DNS addresses” section, Enter:

Preferred DNS Server: 8.8.8.8

Alternate DNS Server: 8.8.4.4

screenshot; https://prnt.sc/OdrJ8kEjdJKa

8. hit OK and close control panel

restart your browser and express should be working now!