Unable to download larger PDF files

[SimoneCulifer]

For a while now I've been having trouble with downloading larger files as PDF. When I try to download the file, the progress bar gets stuck at 90% for preparing the file (see attachment). I stay on the screen and I've tried waiting multiple hours, but nothing happened. I usually use Adobe Express on my iPad Air 5, but I've tried exporting my project on my Windows PC as well, on which I had the same issue (again I waited multiple hours and the progress bar was stuck at 90%). The issue occurs with both standard PDF and printing PDF.

I made my portfolio (with a lot of images and important hyperlinks) for an art academy application in Adobe Express so this was a big problem, and I had to find a workaround. I've noticed this: when there are multiple images on a page, I sometimes can't even download that single page as PDF. To fix this, I had to download the page as PNG, import that image and put it underneath the text layers (which included the hyperlinks, so it was important that they remained clickable) and then remove all individual images. In my portfolio that made me able to download a few pages as pdf, but never the whole file (consisting of 99 pages, but I already had the probem when it was only about 40 pages).

Could you please look into this? I'd rather use Adobe Express than Canva, but it s very tedious to have to use these workarounds in order to simply export my file to pdf.

[Amitej S]

Hey @SimoneCulifer, Welcome to our Adobe Express Community! This is not the experience we'd want you to have! 

We understand how frustrating it can be to invest time and effort into a project only to face issues while exporting it as a PDF. We've received similar reports from other users, and upon investigation, we’ve found that this issue often stems from problematic design assets or images used in the project. 

When we identify such elements, we either fix them or let you know which asset/image needs to be replaced to successfully download the project.

Also, our team is actively working on a permanent fix for this issue.

To help you with your project, we’ll need edit access. Please share the project ID with us via community DM, and we’ll request edit access through our test account to investigate further.

Best,

Amitej

[Amitej S]

Hey @SimoneCulifer,

thanks for sharing the project. I tried downloading it through the link you provided, and I could download the whole project as a single PDF without any issues. There doesn't seem to be any issue with this particular shared project.

Let us know if you are still having problems downloading the same project. 

Regards,

Amitej

[hannah_1252]

@Amitej S I am having the same issue with a large document - how do I contact support/can you help me download this?

[davidgolobay]

I have some very large files and I literally have to let it stay at the 90% and forget about it, for some it has been as long as an hour to download.  I think that is ridiculous in todays day and age, but I tolerate it and really focus on eliminating certain things in my PDF's that make files even larger.