Unable to download or share file, autosave not working

[esthert37]

I have been making the same edits three times and each time, Adobe Express does not autosave my work. I also am unable to download or share the file- when clicked, the popup with "We're working on your file. You should be able to download/share it soon" appears, however the download never becomes available.

[Tarun Saini]

Hi 

@esthert37

,

Thank you for reaching out. I’m sorry to hear that you’re experiencing issues with downloading or sharing files and that the autosave feature isn’t working in Adobe Express. I understand how frustrating this can be, especially when you’re trying to get your work done. 

To better assist you, could you please provide some additional details:

1. Are you using the web version or the mobile app of Adobe Express?
2. Have you tried using a different browser or device to see if the issue persists?
3. Are you encountering any specific error messages when attempting to download or share files?
4. Have you recently updated Adobe Express or your browser/device?
   
   

In the meantime, here are a few steps you can try:

1. Clear Cache and Cookies: If you’re using the web version, try clearing your browser cache and cookies. .
2. Try Different Browsers: If you’re using a browser, try switching to a different one (e.g., Chrome, Firefox, Safari) to see if the issue persists.

If the above steps doesn't help, can you please share your project URL with us to investigate further?

Regards,

Tarun