We're working on your file you will be able to download it soon error in Adobe Express

[Jazmin35631482au90]

I am constantly having the same issue. Were you able to fix it? 

[Lyn_D]

@Tony383911195gji, I've merged you post to this thread.
Please go through the above steps suggested by @Neelamk and @Abhi.G @ ADBE.

^Lyn

[jaegilyard]

Did anyone have any luck? I went through Neelamk's suggestions and double-checked that there were no files still uploading, and it still gives the errors and never downloads. Need this for a presentation.

[Tarun Saini]

Hi 

@jaegilyard

,

Could you please share the project URL with us to investigate further?

Regards,

Tarun

[KK2116]

This has been going on for WEEKS! And I am still having the same problem.

1- I tried different browsers.

2- I tried different computers.

3- I tried even logging into a remote computer.

The same problem: "We're working on your file". How long is it going to take Adobe to "work" on my file?????

HELP!

[KK2116]

...and of course the so-called "Incognito" option. That too does not work! Nor does using different browsers.

Clearly it is from Adobe's end.

[rogue_bard]

Adobe

How are you not ashamed of yourself for not only managing to create the biggest piece of garbage software, not only taking something that was once the epitome of digital design software and destroying it, but also charging people more than before for this?

This issue is happening on the app, not the browser,how does that make sense when I'm working offline?

[jessie_8729]

This is, by far, my biggest frustration with Adobe and I REALLY wish that it would get fixed.

[Abhi.G @ ADBE]

@jessie_8729 

Sorry to hear you are running into this issue. I checked your logs and sounds like the issue may be stemming from two Adobe Stock assets used in your Express files, with the following descriptions:

• Composition with piggy bank isolated on red background
• Black Friday urgency sale banner template

I can't tell what went wrong, but it's possible that deleting and re-adding these assets may fix the issue. If the issue persists after re-adding these assets, please let us know.

BTW, I totally understand how this could be your biggest frustration; this is also on the top of the list of issues that I have been trying to get prioritized (though I have limited say in the matter)

Thanks,

Abhi G

[jessie_8729]

Thank you so much.


Sincerely,

Jessie Devlin

[Moderator: personal info removed]
Driven to be the BEST! TM

[Chelsie32176493wzf6]

I had the same issue and have been trying to figure out why this was happening. I found something that worked for me. I kept trying all the methods on this thread with no luck. Oddly enough, I tried watching my whole video from start to finish (to see if it helped "load" the video) and once I reached the end, I checked if I could download it and it worked. Hope this helps.

[bennett_8164]

Ok, but when I try to refresh it says changes will be lost

[karendinan]

Jan 5, 2025 - This is still a problem in every browser I have. 

[d_0357]

I have a fix that actually worked for me.   With the project open in the browser, at the top left of the interface, click the File menu to the right of the Adobe Express, then click show Version History.  Version History window will open up on the right side.  On the versions list, click the + icon to create a new file based on one of those versions.  When the new file opens up is when I was able to download my project.  GOOD LUCK

[Marketing Filliers]

Hi,

I'm also facing this issue with every file I'm opening. These are all simple social media posts though without heavy files...

I tried your suggestions, switched from wi-fi to a stable cable connection but still nothing works...

Do you have other things I can do to be able to download/share my files?

[Wayne29581466541a]

I had the same problem when the "Enhanced Speech" feature was selected for the audio portion of my video. Once I turned that off, the video downloaded just fine. 

Cheers!

[Gabriel37244784c469]

Abhi.G @ ADBE I have the most severe case. No orange or red icons, it pops up a prompt when I leave the page. 

This is what I have: "In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog"

[chaimaa.7]

Hello @Gabriel37244784c469. We are sorry for any frustration caused. This issue is rare but known, and our product team is actively investigating it to find a fix. In the meantime, we recommend manually saving your work frequently and avoiding navigating away from the page or switching tabs while editing, just to be safe. If you’re able to capture any screenshots or notice any patterns when this happens, please feel free to share them, that kind of detail is beneficial for our team as we work toward a fix.

Thanks,

Chaimaa

[Gabriel37244784c469]

Still completely unable to download anything today. It isn't autosaving and giving a prompt anytime I leave.

[Gabriel37244784c469]

The pattern is "any time I use Adobe Express." I have absolutely no clue how to manually save.

[Abhi.G @ ADBE]

Hi @chaimaa.7 

fyi: I am also following up with @Gabriel37244784c469 on https://community.adobe.com/t5/adobe-express-bugs/we-re-working-on-your-file-you-ll-be-able-to-downl...

Let's consolidate discussion there.

Thanks,

Abhi G