Hi. To all of you having AE, AME or Premiere stuck at app loading screen or dynamic link taking ages or not working at all, try DISABLING your network adapter when it happens. Let me know. This helps me, but it's crazy workaround. Not even starting apps as an admin helps now (it helped before), but disabling network adapter helps.
jenkmeister • Adobe Employee, May 03, 2024May 03, 2024
My ask of the beta was to see if it helped resolved your issue. If you can't, no problem. You may want check your GPU drivers if you are getting frame glitches.
Yeah, are you also getting stuck at the "Cleaning up" stage? This has been a longstanding issue that has been reported but is apparently very hard for the teams to diagnose. I would recommend filing a but so there are more reports. In my case this only happens when I'm connected to my work VPN, and disconnecting always works for me, but I actually haven't run into the problem in a long time. I'm running the latest versions and public betas of all the apps.
Well Ecki, you need to read the thread and find my responses here, for the starters.
And in the meanwhile you can please give me an answer to why am I having a LOW MEMORY warnings in AE 2024 when working on a project that works just fine in AE 2019, no issues there.
The answer to your memory issue is because AE 2019-2023 wasn't doing a good job at monitoring memory usage and would just use all the memory on your system and more (going into swap space) which left AE more unstable. We've been working on fixing that over the 2024 releases. You may find the current AE 24.5 Beta is much better at managing the memory usage that previous versions. There are also some plugins and effects that are causing memory leaks and AE now accounts for those so that it isn't trying to use every bit of memory in your system.
As to hanging on startup, you could try enabling log file collection (Help->Enable Logging) and then collect the Log file (Help->Reveal Log Files, After Effects Log.txt) and pasting the contents of that back to this forum post. We are happy to help if we have the info.
The hang is with AE 2019? Do you see the same hang with AE 2024?
The log file indicates that perhaps it was waiting for a network connection to the team projects servers, which may explain why turning off your network adapter is helping you. Do you have a firewall running that might be blocking traffic or some other network monitoring software running?
Hi, no firewall other than Windows 10 built in. Not blocking anything particular. And no, no problems with AE 2024, it starts normally as it should. AE 2019 hangs until I disable network adapter. It would start even if I do not disable network adapter but it takes around 5 minutes then. And then it doens't have a dynamiclink connection with Media Encoder when needed.
Unfortunately not a lot we can do to support AE 2019 now. I think you're holding off on AE 2024 due to running into memory issues. You may want to try the AE 24.5 Beta build to see if that helps with the memory issues (there are specific fixes for some memory situations in the 24.5 Beta).
2019 work considerably better for me than 2024. It feels faster, lighter, doesn't crash.
AE2024 has problems with video caching.. .sometimes it produces frame drops or similar glitches and that is visible in the final render / output, even thru Media Encoder. I don't recall AE2019 ever did that. And that's a serious issue for a new thread here. I don't have a time to check all video outputs, one by one, from start to finish, just to see if there is some glitch or drop somewhere.
My ask of the beta was to see if it helped resolved your issue. If you can't, no problem. You may want check your GPU drivers if you are getting frame glitches.
How can GPU drivers corrupt CPU done preview in AE? And even more interesting question is how can that be translated into corrupted output from Media Encoder that is set to CPU render only....If you care to explain.
From the file side, there are options for both Import and Export using the GPU in preferences. From the display standpoint, even if you're in Mercury Software mode, the GPU is still being used to render the final frame into the comp panel. If you're using an NVIDIA GPU there are a set of recent drivers that have been causing display and encoding corruption. So I'm just offering those as explanations for what you might be seeing.
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