After Effects crashes when importing or creating a 3D layer

[bearfly]

I noticed that if file browser is in "List" mode, import files (even obj) is OK. But as long  as in "Icon" mode AE will crashed immediately. Anyone has the same problem? 

I've been tried AE 2023~2025 and results are the same. Is this AE's problem or Windows??

  AE crashed here

[bearfly]

Dear David, 
1. After I clicked "beta", a wait cursor appeared and disappeared after a few seconds, but nothing happened—no error message window appeared, not even a splash screen. There was also no related application running in Task Manager.

2. No error report appeared; Windows behaved as if I never clicked anything.

3. I haven’t updated my GPU drivers.

4. I have both the 2023 and 2024 versions, and the programs can launch, but they crashed when imported from the folder (contained *.obj ) ONLY in ICON mode.

Task Manager (when launch beta):

Thank you for help.

[David.Arbor]

If you're not even reaching the splash screen, that means the failure is happening very early in the launch.

1. Is it possible that you have anti-virus software running that could be blocking the launch? If so, can you temporarily disable it, or at least check to see if it's blocking After Effects?
2. Could you try updating to the latest GPU driver (make sure to use the Studio driver if you have a Nvidia GPU).
3. Do you have any font management software outside of Creative Cloud? That type of software can sometimes cause issues with launch.
4. You can also try clearing your preferences at launch, but I'm not sure that will work since you aren't reaching the splash screen. It's still worth a try—hold down Ctl+Alt+Shift when launching to reset the app preferences.

Thanks,
- David, After Effects Engineering Team