New AE 25.1 crashing when importing PS

[adamt18510785]

New AE is crashing about 40% of the time when importing PS files, cleared prefs, and scripts. 

We aren't talking about anything big, it's simple files that import nicely on the previous version.

Ryzen 9 9950x

2x rtx 4090

128 ddr5

win 11

[jenkmeister]

25.0.1 or 25.1 Beta? 

[adamt18510785]

25.0.1 build 2, my machine just updated to it. In fact the more I use it now the worse it is, it seems completely unstable. I'm going to go back to 2024

[jenkmeister]

When you say "Crashing", do you mean hanging or the app really does crash and exits? Is it just Photoshop files? If it is a crash, do you get the crash dialog up that you can submit the crash to us? 

I don't have other reports similar to this, so we'll need more specifics from you (repro steps, etc.), and crash reports if we can get them.

[Paul Uu]

Are you submitting crash reports for these crashes?

If so, have you included your email along with the report. That is the only way we might be able to find them.

[adamt18510785]

When I have to close it and reopen it, a popup comes up noticing it crashed but I don't see a submit report button. I have to ctrl-alt-del to knock it down

[Paul Uu]

Also, a sample .PSD which is consistently crashing for you would be a big help>

[adamt18510785]

Where is the crash reports and where do I send that and the PSD file

[Paul Uu]

So I have it clear.

1. You successfully launch AE 25.0.1.
2. Attempt to import a .PSD.
3. AE crashes with no Crash Reporting dialog presented — you return cleanly back to Windows Explorer.
4. You attempt to re-launch AE and you are presented the Crash Repair Options dialog.
5. At this point AE is hung and you need to force quit it to dismiss the Crash Repair dialog.

So then are you stuck never being able to launch AE again?

Or
1. You successfully launch AE 25.0.1.
2. Attempt to import a .PSD.
3. AE hangs on import requring you to force quit to return back to Windows Explorer and Crash Reporting dialog is ever presented
4. You attempt to re-launch AE and you are presented the Crash Repair Options dialog.
5. AE launches successfully once you click Continue in the dialog.

[adamt18510785]

the second option, haveing to force out and no crash report send dialog. 

[adamt18510785]

I did get this last time I was in it trying to migrate previous settings.