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video files unlink when sent to media encoder to export

New Here ,
Apr 12, 2023 Apr 12, 2023

I've just updated both my after effects program( 23.3) and media encoder(23.2.1) to the newest versions. I have a Mac laptop running the newest version of OS Monterey


I'm working with my project file saved to my MAC and my footage saved to my G Drive. Everything is linked up just fine and I haven't moved any folders around, whenever I open after effects the project files are linked and working fine however when I send my composition to media encoder to export it the video that comes out of it is showing the colored bars instead of my footage assumably showing that the files are unlinked for some reason.

Similarly, when I try to render out directly from after effects I get an error saying "error accessing drive. the file may be damaged or corrupted(-1610153457)" and the program refused to render. This makes no sense to me because when I render from media encoder it exports to the drive just fine, (except of course the footage is unlinked)

So I have no idea what to do, I really would like to save the exports to my drive and don't want to overload my laptop with all these exports as I'm working with hundreds of short videos.
I've tried clearing my caches, restarting both programs, exporting from media encoder to my desktop instead of the drive, tried working with the older versions of both programs only to still have media encoder export with the color bars instead of footage. The footage is stored correctly and not unlinked in after effects so why is it unlinking in media encoder???

someone please help I'm losing my mind.



Bug Needs More Info
TOPICS
Dynamic link , Import and export , Troubleshooting
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correct answers 1 Pinned Reply

Adobe Employee , Apr 13, 2023 Apr 13, 2023

Per @jenkmeister's response, moving this thread to Needs More Info while awaiting log files.

- John, After Effects Engineering Team 

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5 Comments
Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

In After Effects, under the Help menu, turn on Enable Logging and restart AE. Then try your export again. Once the error occurs, go back to the Help menu and choose Reveal Log Files. One of the folders that will appear will contain the After Effects Log.txt file. Post that back here and we'll take a look to see if there are more details that might explain what's going on. 

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New Here ,
Apr 12, 2023 Apr 12, 2023

how do I post the file here? I only see the option to and an image or link?

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

It appears that the After Effects software is encountering a permission problem while trying to access an external drive for rendering. To troubleshoot this issue, you may want to review your privacy and security settings and grant After Effects and Adobe Media Encoder full disk access to the external drive.

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

Per @jenkmeister's response, moving this thread to Needs More Info while awaiting log files.

- John, After Effects Engineering Team 

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023
LATEST

@epiphanyh A link to the .txt file would be best. The log contains file paths and other system information, so please send the link in a private message to either myself or @jenkmeister to keep that information private.

 

Cheers,

- John, After Effects Engineering Team 

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