Why does my AE keep crashing?

[karl-hermann_5164]

I now open the project and it crashes after a while. Sometimes it crashes directly. My driver is the latest version, and AE is also the latest version. I don’t know what the problem is, so I can only come here for help.

[karl-hermann_5164]

I have tried uninstalling and reinstalling, changing the version but it still doesn't work. I can't think of any other solution. My computer has no problem using other software. Currently, only PS, PR, and AE will crash. Has my computer been blacklisted?

[karl-hermann_5164]

这是我的错误报告链接，我看不懂，希望能用帮助https://www.dropbox.com/scl/fi/t20ds1gjqqvobuj79bon9/da7c5a96-4192-4cd0-b6d3-aabbbec25b9d.dmp?rlkey=...

[Warren Heaton]

Sorry to hear that you are having trouble.

Try running After Effects in Safe Mode to see if you can determine if the crash is caused by a corrupted preference, a plug-in (built in or third party), a font, an add-on, or an extension.

[karl-hermann_5164]

Thank you for your help, but I have tried all the methods you mentioned, but it still doesn't work.

[Warren Heaton]

Is it a specific project that's crashing or does it crash simply when you try to launch the app? 

[karl-hermann_5164]

There is a possibility of crashing when opening and starting. It will not crash immediately after opening a project, but will crash after a while, usually from half a minute to a minute. It is not a specific project, but will crash as long as it enters the production process.

[David.Arbor]

HI @karl-hermann_5164  sorry about the crashes. When this happens, do you get the crash reporter dialog? If so, do you fill it out with your email address? I looked in our system for reports with the email you use for this forum account, but nothing came up. Do you use a different email for your Creative Cloud account? Feel free to DM that to me and I can can search our system. 

Thanks,
- David, After Effects Engineering Team