• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

23.6 crash when solid is created

Community Beginner ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

I have downloaded version 23.6. I can't create a Solid Layer, an error ocurred. I have reinstalled and the error persists.

 

I have downgraded to version 23.5.0 and everything works perfect.

Views

109

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Nov 06, 2023 Nov 06, 2023

I had changed some information in the Console - Debug Database View (CTRL+F12).  After I reseted the configuration, the problem was solved.

Votes

Translate

Translate
Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

Could you share the error message with us? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

It may require troubleshooting. Moving it from Bugs to Discussions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Hi AMC Software,

 

Sorry to hear about the crash.

As suggested by jenkmeister, please share error messages/crash report along with the following details so that we can diagnose the issue:

  • Your system specifications (CPU, GPU, RAM, OS).
  • Are there any third-party plug-ins installed?

You can try the steps in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know how it goes.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

LATEST

I had changed some information in the Console - Debug Database View (CTRL+F12).  After I reseted the configuration, the problem was solved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines