AE 18.2.1 Initializing MediaCore problem

Report · Jul 16, 2021

I installed the video driver to the correct version according to the manuals

And after that AE started hanging while "Initializing MediaCore"

didnt found any solutions on the web. So uninstalled the driver and it started to work again.

i get the not compatible video driver but at least I can work.

Any recommendations. here is my compatibility report

Any help appreciated.

System Components:

Operating System Windows v.10.0.19043.1
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No conflicts to report.

Video Intel(R) HD Graphics 620 v.23.20.16.4973
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1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Audio Intel(R) Display Audio v.10.24.0.3
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No conflicts to report.

Audio Microsoft Streaming Service Proxy v.10.0.19041.1
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No conflicts to report.

Audio Realtek Audio v.6.0.1.8622
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No conflicts to report.

Network ExpressVPN TAP Adapter v.9.24.2.45
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No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.19041.1
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No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.19041.1
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No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.19041.1
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No conflicts to report.

Network Qualcomm QCA9565 802.11b/g/n Wireless Adapter v.10.0.3.458
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No conflicts to report.

Network Realtek PCIe FE Family Controller v.10.11.923.2016
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No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (IP) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.19041.1
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No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.19041.1
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No conflicts to report.

____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 62
GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
No CUDA devices Found
OpenCL system device count: 1
Found OpenCL device Name: Intel(R) HD Graphics 620 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 745.516 ms

--- OpenGL Info ---
Vendor: Intel
Renderer: Intel(R) HD Graphics 620
OpenGL Version: 4.5.0 - Build 23.20.16.4973 23.20.16.4973
GLSL Version: 4.50 - Build 23.20.16.4973
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1366, 768)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
OpenCL Device 0
Name: Intel(R) HD Graphics 620
Vendor: Intel
Integrated: 1
Capability: 2.1
Driver: 2.1
Total Video Memory: 3224MB
GPUSniffer process exiting after 1708.54 ms
GPU Sniffer result: 46

____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 0
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
OpenCL system device count: 1
Found OpenCL device Name: Intel(R) HD Graphics 620 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 9669.69 ms

____________________________________________________________________________

Debug database settings:
AEDebugDatabaseVersion: Current: 2 Default: 0
AEResolveQTDataRefs: Current: true Default:
Enable_Theme_Colorizing: Current: false Default:
LegacyQTCodecsAndGamma: Current: false Default:

____________________________________________________________________________

Notable Preferences:
Enable hardware decoding: Not set (will use default value)
Enable hardware encoding: 1
Last used renderer name: Not set (will use default value)
Enable display color management: 0
Enable Extended Dynamic Range Monitoring: Not set (will use default value)
Write clip markers to XMP: Not set (will use default value)
Enable growing files: Not set (will use default value)
Missing font replacement: Not set (will use default value)

Report · Jul 16, 2021

Hi jorgev56224007,

Sorry for your issue.

After Effects getting stuck on Initializing MediaCore usually means that there are third-party plug-ins in the MediaCore folder that are preventing After Effects to work properly. Try removing the plug-ins from the MediaCore folder temporarily (Location - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore). Once done, update the GPU driver and try to launch After Effects.

Let us know if it helps.

Thanks,
Nishu

Report · Jul 16, 2021

that folder is empty...

Report · Jul 16, 2021

Try uninstalling third-party plug-ins from the Windows Control panel if you've installed any. If that's not the case, try resetting the preferences of After Effects and changing the permissions after updating the driver.

Let us know how it goes.

Thanks,

Nishu

Report · Jul 16, 2021

what is a third party plug-in... I am a first timer for After Effects... so really nothing installed on top of that.

what should I look for?

tx

Report · Jul 16, 2021

there is no plug in as far as I could see

Report · Jul 16, 2021

well.. tried resetting preferences no change... enables write permissions to users on all the listed folders and no solution yet... still hanging in Inizializing MediaCore

Report · Jul 19, 2021

any other suggestion.. did a lot of things and still not working. And if I use it with the old driver the colors editing are all green.

Report · Jul 16, 2021

I also installed a newer version of the Video Driver

installed version 27.20.100.8681 dated 5/9/2020

on https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

it recommends driver version 27.20.100.8476 dated 7/8/2020

still hanging with this one.